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"SNOOTY staff involving procedures and attitude - did not seem helpful and weren't cheerful, especially on the female side. The guys were courteous and friendly. "

"Breakfast is super nice!!!"

"Fabulous amenities and top onsen"

"The convenience store in the lobby is …convenient!"

"Room was clean, breakfast choices were very good. The staff were helpful and the hotel is positioned in the centre of town convenient to transport, shops and cafes."

"Friendly and helpful staff. Ease of ski bus. The sauna was great too. "

"Check in was quick and easy. The staff was great. The Japanese style room was spacious. "

"Really good place for a good typical Japanese stay with the outstanding mixed outside onsen bath, the traditional rooms, and the delicious buffet breakfast with a very large selection of really yummy Japanese food. Also conveniently located next to all the Sounkyo attractions, and a 7/11 if you want to eat your own food at the hotel snack are."

"Excellent location. "