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首都 O 277 拉萬加度假村及 SPA 的評價

2.5 out of 5
首都 O 277 拉萬加度假村及 SPA
Galle Road, Patuwatha, Hikkaduwa, Southern Province

評價

5.8
10 分評分，優異；18 則評價中有 2 則" "
8 分評分，不錯；18 則評價中有 6 則" "
6 分評分，一般；18 則評價中有 0 則" "
4 分評分，欠佳；18 則評價中有 7 則" "
2 分評分，很差；18 則評價中有 3 則" "

5.8/10 

整潔度

6.4/10 

職員與服務

5.0/10 

住宿狀況

評價

4/10 欠佳

Madelen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a 4 star hotel experience
The whole place was just really work out and there was just alot of things that were wrong about the place. When we arrived they had not recieved our booking from hotels.com and asked us to pay a fee for them to sort it out, which is just unreasonable. However they did upgrade us to a suite, which was nice. Service was not the best. They advertise the place as a spa resort, but the spa and its only staff member was unproffessional in my eyes. We complained but did not feel like the management actually did anything about the issues. In the pictures on the website, it is also stated that they have a gym, but this gym turned out to be so poorly maintained that i dont even think its safe to use. Food was good, but they did not have many of the dishes displayed in the menue. A stunning view, but kind of far from everything.
於 2019 年 9 月住了 3 晚
Regards, Navneet 於 2019年10月9日的回應
We are so disappointed to hear such kind of experience, Madelen! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.

8/10 不錯

Paula

讚好：職員與服務
不滿：整潔度和住宿狀況
Keskitasoinen hotelli hyvällä sijainnilla
Sijainti loistava, hieno siisti ranta ja rauhallinen. Henkilökunta todella ystävällistä. Hotellin kunto ja siisteys heikko. Parveke merelle huoneen paras puoli.
於 2019 年 1 月住了 16 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
I am disgusted in this property. I spent $208 AUS, booked on Expedia and then refused a room when I showed to the hotel because there was no room AND refused a refund.
於 2019 年 2 月住了 1 晚
Navneet 於 2019年9月13日的回應
We are so disappointed to hear such kind of experience, Dear! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.

4/10 欠佳

Benjamin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel in bad conditions
Hôtel well located on the beach. But this hotel is not well maintained... the balcony was very dirty, with a lot a pigeons
於 2019 年 2 月住了 1 晚
Navneet 於 2019年9月13日的回應
Apologies for the inconvenience caused, Benjamin! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.

2/10 很差

Vijen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Low Quality Hotel at High price
Lavanga claims to be a 4 Star hotel however that was not the case. I arrived at the hotel on 30 Dec and find that rooms I have requested months ago to accommodate 2 wheelchair people was not allocated. I spent 2 hours at check in trying to get rooms allocated. The manager asked me to "make do"with the rooms with stairs although he knew I had people bound to a wheelchair. The hotel itself is in poor condition. Untidy cement floors, old dirty furniture and carpets, broken glass and dirty windows. My toilet blocked up everyday until I checked out. It seems like the gym has not been used for decades with all equipment rusted. Cutlery was extremely dirty. I had to wipe everything before I used it. The staff I found to be arrogant and unfriendly and the guys at the reception counter seemed confused all the time. I am definitely not visiting here again. This hotel was a trap and I feel I paid too much for a Hostel type experience.
於 2018 年 12 月住了 4 晚
Navneet 於 2019年9月13日的回應
We are so disappointed to hear such kind of experience, Vijen! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.

4/10 欠佳

Simon (Sri Lanka)

不滿：職員與服務、住宿狀況和客房舒適度
The hotel is in a great location on the beach but it old and very tired. Lots of staff but not doing much, nothing seemed to work as it should. It cost me $150 a night which was very over priced
於 2018 年 11 月住了 2 晚
Navneet 於 2019年9月13日的回應
Regret for the unpleasant experience you had with us, Simon! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :).

4/10 欠佳

ashan (london)

不滿：整潔度和住宿狀況
Disappointed
Poor overall rating. Dirty towels. Power cuts. Poor bathroom condition
於 2018 年 9 月住了 3 晚
Navneet 於 2019年9月13日的回應
Apologies for the inconvenience caused, Ashan! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.

10/10 優異

Ioannis

讚好：整潔度、職員與服務和客房舒適度
Hotel met alle comfort en heel goede service..kregen gratis update vd kamer alsook een namiddag later uitchecken..eten is ook super!
於 2018 年 8 月住了 2 晚
Navneet 於 2019年9月13日的回應
Hallo, Ioannis! Blij om te horen dat je van onze diensten hield. We zijn geweldig alleen vanwege geweldige gasten zoals jij. We kijken ernaar uit u weer van dienst te kunnen zijn :).

8/10 不錯

Jon Magne

讚好：整潔度、職員與服務和客房舒適度
Nice place to stay with friendly staff
Some constuction work was going on around the pool so not all facilities was available. Quite good wifi coverage (but not good enough to watch videos) Good breakfast (generally good food).
於 2018 年 7 月住了 4 晚

4/10 欠佳

Elin

讚好：整潔度和客房舒適度
不滿：住宿狀況
Could be good.
Could be great but... If you're looking for a hotel with a pool bar and a rooftop bar despite the information its none existent. Well, they have them but they are closed, both of them. The lobby looks great and the staff is very friendly. The rooms are also not that bad. But they definitely need some maintenance. I wouldn't take my children here because if you look close at the lighting that's mounted to the palm trees next to the pool you find that they have live wires lying on the ground just a few meters from the actual pool. Water and current isn't a good combination it is a potential death trap. Multiple times we ordered something in the restaurant just to be informed that they couldn't serve that dish, the same thing happened in the bar. But the view from the room facing the ocean is 100% magical. If the lovered the price I wouldn't be so picky but since they are in comparison semi-expensive they should at least offer semi-total quality.
於 2018 年 2 月住了 4 晚
Navneet 於 2019年9月13日的回應
We are so disappointed to hear such kind of experience, Elin! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.

2/10 很差

Riku

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Älkää pilatko lomaa
Likainen huone, ränsistynyt hotelli, lähialue täysin kuollut ja ei mitään turisteille. Vaihdoimme hotellia joka kannatti.
於 2018 年 2 月住了 5 晚

8/10 不錯

真實旅客

讚好：客房舒適度
Good stay
Good choice at the end although they tried to offer me a room without a balcony even though I paid for one. Also they tried to put my friends in rooms without a window. At the end the gave us better options and overall stay was good. Ruined it all on the last day when they accused my friend of drinking from mini bar although he is a devout muslim. Location is good and pool and beach area is ok for the budget.
Navneet 於 2019年9月13日的回應
Hi, There! Thank you for rating our services. We understand that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you.

4/10 欠佳

Stuart

讚好：職員與服務
Nice rooms but very noisy
Very nice room but very very noisy from both the road outside and the building work that was going on. The restaurant was very disappointing as it was inside where as most of the hotels up the road had beach front dining.
Navneet 於 2019年9月13日的回應
Apologies for the inconvenience caused, Stuart! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.

8/10 不錯

annelie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra hotell och strand trist mat och omgivning.
Svårt med mat i närområdet

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff are what makes this hotel great!
Had a fantastic time at this hotel. The staff were wonderful and we left feeling like we had known them for years. There may be better hotels in Sri Lanka, but I won't know about them because I w ill always go back to Lavanga!
Navneet 於 2019年9月13日的回應
Thank you for sharing your seamless experience, Dear! We’ll look forward to your next visit as we wish to continue serving you in the same manner repeatedly.

8/10 不錯

Joel

讚好：整潔度和職員與服務
Sea view or forget about it.
Non sea view room is on the highway. Lots of noise at night. Room is basic with poor finishing. We upgraded to sea view which was a significant improvement. However, bathroom flooded when sink was pulled. Friendly staff. Avoid in hotel restaurant. Affordable better food is a short tuktuk drive away. Great pool and beach.
Navneet 於 2019年9月13日的回應
Thank you for sharing your views with us, Joel! As per the feedback, we understand that you aren't fully satisfied with our services. Be assured, we'll strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day!

4/10 欠佳

anne (australia)

讚好：整潔度、住宿狀況和客房舒適度
Nice room but did not enjoy my stay
I did not enjoy my stay at this hotel . The room was very nice . The hotel is too isolated and as the food was expensive and not very nice compared to other places meant I had to travel to eat . The atmosphere was not good staff hovering over you all the time . Their spoken English was not good compared to the 6 other countries I have just visited. I am not fussy as I am now in a 3 star hotel at another beach and am very happy . Just something about the atmosphere there made me hate it. If I just want to travel for a nice room may as well stay closer to home and save money. If you want to stay in Hikkaduwa stay closer to the town centre
Navneet 於 2019年9月13日的回應
We are so disappointed to hear such kind of experience, Anne! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度
Navneet 於 2019年9月13日的回應
Hi, There! Thanks a lot for staying with us. Hope to welcome you again with wonderful experience further.