Hilliard Hotel with Pool

"We stayed for a music festival that was in town. And although I was grateful to find a place that was under $500 a night for such a busy weekend. I was underwhelmed by the overall appearance of the hotel. The outside of the building is not clearly marked and it was harder to find than normal. When you first walk in the cleanliness makes you second guess wanting to check in. With no other option, we did anyway. The redeeming qualities include their fantastic staff who were super friendly and greeted you with a smile. Both of the employees we encountered were very patient with my difficult group and were beyond helpful. Which I will admit is hard to find these days. So we were optimistic. The parking lot we parked in was close by and had indoor walking to the hotel, I was also told it was the cheapest lot in the city which was great. After a 12 hour day at the music festival, we were able to sleep fairly peacefully. The thermostat definitely wasn’t working to control the temperature however. Upon waking up in the morning, I wanted to start my day with a relaxing, hot, shower. Which, wasn’t a thing apparently. The water never reached a temperature to even fog up the mirrors. They also did not provide any shampoo or conditioner. Which, I understand would be a luxury feature to some, but when a guest only stays for one night these toiletries provided makes a big difference. Probably won’t be staying again, unless it’s the last resort even though the staff was so lovely."

"Very confused about the breakfast. Was it complimentary or not? Couldn’t get an answer from the front desk. We were charged a $50 incidental rate and were told $10 per breakfast would come from that. So if we don’t eat breast we’ll get a refund? Yes. But no one could really explain."

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"Great stay and great staff."

"They charge for parking which is ridiculous considering the price and the walk from the car to the garage takes 8 mins+ there's not even a pool and I er priced food won't stay here again had better amenities at the red roof inn"

"The air conditioning will definitely keep you cool. Shower curtain rail could use a replacement. Kept sliding in the middle allowing water to splash out. Nothing a towel or two wouldn't dry up."

"Very clean. Good location"

"The rooms were very clean and the staff were polite and helpful."

"I loved our room. And this property was a refreshing break from the usual hotel chains"