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希洛城堡夏威夷酒店的評價

3.5 out of 5
希洛城堡夏威夷酒店
71 Banyan Dr, Hilo, HI

評價

8.4

很好

10 分評分，優異；1028 則評價中有 473 則" "
8 分評分，不錯；1028 則評價中有 325 則" "
6 分評分，一般；1028 則評價中有 144 則" "
4 分評分，欠佳；1028 則評價中有 50 則" "
2 分評分，很差；1028 則評價中有 36 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
KK 於 2024年2月13日的回應
Thank you for your rating of us, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

4/10 欠佳

Yan

於 2023 年 12 月住了 2 晚
KK 於 2023年12月29日的回應
Thank you, Yan, for your rating, we're sorry you were not satisfied with your stay here. We appreciate your feedback. Mahalo

10/10 優異

Han (Champaign)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great ocean view room, but there are some bird noises on the other side
於 2023 年 12 月住了 1 晚
KK 於 2023年12月22日的回應
Thank you, Han for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Katherine

於 2023 年 12 月住了 1 晚
KK 於 2023年12月26日的回應
Thank you, Katherine, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

WAI

Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
於 2023 年 9 月住了 2 晚
KK 於 2023年9月15日的回應
Thank you, Wai, for your comments, we will address your experience at check-in and apologize for any inconvenience that this may have caused. We hope that you will give us another opportunity to serve you on your next visit to Hilo. Mahalo.

6/10 一般

KAI MING

伴侶同遊
讚好：整潔度和住宿狀況
是比較老舊的度假村飯店，但很多設備和資源都要再額外付費，其他都還OK
於 2023 年 4 月住了 3 晚
KK 於 2023年4月25日的回應
Thank you Kai Ming for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

4/10 欠佳

Jason

家人同遊
讚好：職員與服務
不滿：住宿狀況
空调很老旧，声音大，漏水。还好服务员很快帮我们更换房间
於 2022 年 7 月住了 1 晚
KK 於 2022年7月25日的回應
Thank you Jason for your comment, we appreciate the feedback and were glad that we were able to switch out your room. Mahalo.

8/10 不錯

xue zhong

於 2022 年 6 月住了 5 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
The hotel is dated and not worth the money. The room is not sound proof and not quite in the room. Ocean view is very nice and service is good.
於 2022 年 1 月住了 1 晚
KK 於 2022年1月14日的回應
Thank you for your comments, we appreciate your feedback.

2/10 很差

Zehua

讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
於 2022 年 1 月住了 1 晚

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved our stay! Beautiful property and views! Would love to go back!
於 2024 年 5 月住了 4 晚

8/10 不錯

Ester (Reno)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was directly on the water with nice views of Hilo Bay and Coconut Island. The rooms were fairly spacious with an outdoor balcony. I had reserved 2 ocean-front rooms and requested a King bed in each, but we had 2 Queens in each. The property was clean enough but the furnishings, carpets, etc. were somewhat tired. The provided continental breakfast offerings were pretty weak.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月23日的回應
Thank you, Ester, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Charleston

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Price, location
於 2024 年 5 月住了 2 晚
KK 於 2024年5月23日的回應
Thank you, Charleston, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Herbert

親子同遊
讚好：住宿狀況
Very helpful and friendly staff… beautiful ocean and Mountain View’s!!
於 2024 年 5 月住了 1 晚
KK 於 2024年5月20日的回應
Thank you, Herbert, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Ralph (Kailua-Kona)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
One of the better hotel options in Hilo, which has a limited supply. Updated a few years ago so the rooms are good. The staff was friendly & helpful.
於 2024 年 5 月住了 1 晚
KK 於 2024年5月20日的回應
Thank you, Ralph, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Kim

家人同遊
讚好：職員與服務
Absolutely loved sitting on the Balcony enjoying the view of the Bay. Too many cats in parking area.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月15日的回應
Thank you, Kim, for your comments, we appreciate your feedback. I agree 100% about the cats, a few years ago, we tried trapping them and taking them to the humane society. We were met with fierce opposition from local P.E.T.A. members. Now County and State officials is tagged with controlling the feral cat population on Banyan Drive. mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Arch

伴侶同遊
讚好：整潔度和職員與服務
The hotel staff was helpful and friendly, but the restaurant staff were not very nice and food service was very poor. The breakfast was a joke where there was no food most of the time. The service at the restaurant took over an hour.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月15日的回應
Thank you, Arch for your comments, we appreciate your feedback. We're sorry you were not happy with our restaurant staff and food. The restaurant and kitchen managers have received your comments and will make the corrections needed. Mahalo.

10/10 優異

Emelia

伴侶同遊
Chill vibes. Great view of the bay for us. Quiet. Front desk were helpful. Definitely would choose to stay here again.
於 2024 年 5 月住了 4 晚
KK 於 2024年5月14日的回應
Mahalo, Emelia, for your comments, we appreciate your feedback. Thank you for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Marcelle (Waianae)

讚好：住宿狀況
Welcoming environment.
於 2024 年 5 月住了 2 晚
KK 於 2024年5月14日的回應
Thank you, Marcelle, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel

8/10 不錯

Kevin

讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is in a great location overlooking Hilo Bay and sits adjacent to the beautiful Liliuokalani Gardens which is a must visit. Rooms are situated such that half are overlooking the bay and the other half overlook the golf course landside. The main restaurant has decent fare. The staff and service are excellent but the hotel could use some updating as rooms are showing their wear and tear. Lighting in the separate bathroom/shower area is dim and everything could use a good coat of fresh paint. Nights are quiet and peaceful especially if you have a room with a balcony overlooking the bay. There is a great restaurant within walking distance, Hilo Bay Cafe, that I highly recommend but that’s for another post. If you want to wander into town, it is an easy 5-10 minute drive to shopping and restaurants. Parking can be an issue if the hotel is hosting an event but according to the staff, street parking is allowed. Warning their guests that this might be an issue during nights with events would have been helpful so that guests don’t spend minutes circling through their parking to find a tight spot. Overall, I would recommend staying here for the great staff and location. Even as close as it is to the airport, the minimal air traffic did not detract at all from the stay.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月13日的回應
Thank you, Kevin, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Marvin

讚好：整潔度、職員與服務和住宿狀況
Great location
於 2024 年 5 月住了 6 晚
KK 於 2024年5月9日的回應
Thank you, Marvin, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Wendy

讚好：整潔度和職員與服務
Restaurants need to be open past 7:00pm.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月8日的回應
Thank you, Wendy, for your comment, we appreciate your feedback. Our WSW Restaurant closes at 9:00pm every night. We apologize if someone told you we were closed at 7 pm as this is not the case. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

shigeo

家人同遊
讚好：整潔度、職員與服務和住宿狀況
ダウンタウンからは少し離れていますが、その分静かで過ごしやすいホテルです。二泊以上がお勧めです。
於 2024 年 4 月住了 2 晚
KK 於 2024年5月7日的回應
Thank you, Shigeo, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Tien (east lyme)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is at a nice location. Close to everything; restaurants and attractions.
於 2024 年 5 月住了 3 晚
KK 於 2024年5月7日的回應
Thank you Ties for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Masayuki

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
KK 於 2024年5月3日的回應
Thank you, Masayuki, for your rating, we appreciate your feedback. Mahol for choosing the Hilo Hawaiian Hotel.

4/10 欠佳

Kenneth

不滿：職員與服務和住宿狀況
Had a very noisy room next to the parking lot. Charged a “resort fee.” This hotel is nothing like a resort.
於 2024 年 4 月住了 1 晚
KK 於 2024年5月1日的回應
Thank you, Kenneth, for your comments, we appreciate your feedback. We're sorry that we did not your or our expectations. We'll work harder to improve on our product. mahalo.

10/10 優異

Matthew

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this place. This is the second time we have stayed here.
於 2024 年 4 月住了 2 晚
KK 於 2024年4月29日的回應
Thank you, Mathew, for your comment, we appreciate your feedback. Mahalo for again choosing the Hilo Hawaiian Hotel. We look forward to your next visit to Hilo.

10/10 優異

Sabine (Jülich)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Schöne Lage an der Bucht von Hilo. Direkt neben einem kleinen Park und Coconut Island. Freundliches Personal. Nehmen Gastwünsche ernst.
於 2024 年 4 月住了 8 晚
KK 於 2024年4月29日的回應
Thank you, Sabine, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Yoshihiro

讚好：整潔度和職員與服務
I will stay again.
於 2024 年 4 月住了 4 晚
KK 於 2024年4月29日的回應
Thank you, Yoshiro, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Mark Patrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
I stay at this hotel every time I go to Hilo. Very close drive from the airport. Beautiful park surrounds the hotel. Very convenient to downtown Hilo and shops to the south. Great service from staff and convenient parking also free wifi. Highly recommend the location when staying in Hilo
於 2024 年 4 月住了 4 晚
Reservations Department 於 2024年4月25日的回應
Thank you, Mark, for your rating and always coming back! We appreciate your feedback. We are grateful you enjoyed your stay and view. Mahalo for choosing the Hilo Hawaiian Hotel

8/10 不錯

vernon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was exceptional, nice breakfast, everything worked,hot water, laundry area, view in area is exceptional, quickly moved me to another room was across from elevators one elevator door was making noise as they passed and children getting off screaming.Next room quiet
於 2024 年 4 月住了 4 晚
KK 於 2024年4月25日的回應
Thank you, Vernon, for your comments, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Dawn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only minor thing is one free breakfast box per room per day no matter how many people are staying in the room. Otherwise the grounds are beautiful and the attached restaurant has great staff with great food. Service is fast & food is delivered fast. The location is great for doing things on that side of the island. I would definitely stay there again.
於 2024 年 4 月住了 2 晚
KK 於 2024年4月24日的回應
Thank you, Dawn, for your comments, we appreciate your feedback. mahalo for choosing the Hilo Hawaiian Hotel

8/10 不錯

Sachiko

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Reservations Department 於 2024年4月25日的回應
Thank you, Sachiko, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

Songx

家人同遊
讚好：職員與服務和設施服務
The fridge was smelly with rusted rack inside. The complimentary breakfast was bad (it was complimentary so I can’t say anything but I do expect a better one)
於 2024 年 4 月住了 1 晚
KK 於 2024年4月22日的回應
Thank you, Songx, for your comment, we appreciate your feedback. Our complimentary continental breakfast consists of Coffee, pastries, fruits and juices. Full breakfast menu items are served in our WSW Restaurant. The rooms issue will be addressed immediately. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Christine

於 2024 年 4 月住了 1 晚
KK 於 2024年5月13日的回應
Thank you, Christine, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location excellent
於 2024 年 4 月住了 3 晚
KK 於 2024年4月22日的回應
Thank you, George, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

jose

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very spacious and comfortable. We had a good view of Banyan Drive. The lobby area is very clean and welcoming. The only thing I didn't like too much was the continental breakfast. All the food offered is sweet (pastries, fruit, oatmeal), and I feel that something salty would make it perfect (hams, eggs, sausage, etc)
於 2024 年 4 月住了 3 晚
KK 於 2024年4月22日的回應
Thank you, Jose, for your comments, we appreciate your feedback. Full breakfast menu items (hams, eggs, sausage, etc.) are served in our WSW Restaurant. The free Continental Breakfast consists of the "sweet" items you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

Jane

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
The shower curtain barely touched the tub. As a result water occurred on the floor a lot. Check in process took too long and there was a long line. The staff as very nice and accommodating.
於 2024 年 4 月住了 2 晚
KK 於 2024年4月22日的回應
Thank you, Jane, for your comments, we appreciate your feedback. We will address the issues that you mention. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Melissa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not an updated property but great location! Could walk all over and to lots Of restaurants - loved the hotel!
於 2024 年 3 月住了 2 晚
KK 於 2024年4月22日的回應
Thank you, Melissa, for your comment, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

James (Pahoa)

於 2024 年 4 月住了 2 晚
KK 於 2024年5月8日的回應
Thank you, James, for your rating, we appreciate your feedback. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

EMI

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 7 晚
Reservations Department 於 2024年4月16日的回應
Thank you, Emi, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

10/10 優異

Jonatan

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Exceeded expectations, clean and room looks recently restored.
於 2024 年 4 月住了 1 晚
Reservations Department 於 2024年4月16日的回應
Thank you, Jonatan, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Sylvia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the complimentary breakfast boxes! Very convenient.
於 2024 年 4 月住了 2 晚
Reservations Department 於 2024年4月16日的回應
Thank you, Sylvia, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the continental breakfast! Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

SUSUMU

讚好：職員與服務、設施服務和住宿狀況
スタッフがフレンドリーで声を掛けやすかった。廊下などに少しゴミが落ちていて、残念に思った。サービスはよく考えられていて気持ち良かった。
於 2024 年 3 月住了 3 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Susumu, we are sorry we did not meet your or our expectations, but we are glad the staff was helpful and friendly. We will do our best to improve our services. Mahalo.

10/10 優異

Bobbie (Lihue)

讚好：整潔度、職員與服務、設施服務和住宿狀況
All of the above
於 2024 年 3 月住了 1 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Bobbie, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

10/10 優異

Joly

讚好：整潔度、職員與服務和住宿狀況
Very clean room as per my request. Mahalo! Nice service, nice staff.
於 2024 年 3 月住了 3 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Joly, for your rating, we appreciate your feedback. We are glad you enjoyed the stay. Mahalo for choosing the Hilo Hawaiian Hotel.

8/10 不錯

Marguerite (Banning)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked that I was able to park close to the entrance. I’m a seasoned traveler and did not want to be parked far away when arriving after dark or leaving in the early morning hours.
於 2024 年 3 月住了 3 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Marguerite, for your rating, we appreciate your feedback. We are glad you enjoyed the stay and the parking. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

Joseph Mark

讚好：整潔度
不滿：設施服務和住宿狀況
No seating except at the pool. People playing loud music half the night. Will never go back.
於 2024 年 3 月住了 5 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Joseph, we are sorry we did not meet your or our expectations. We will do our best to improve our services. Mahalo.

8/10 不錯

Yuko

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is really nice.
於 2024 年 3 月住了 1 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Yuko, for your rating, we appreciate your feedback. We are glad you enjoyed the view. Mahalo for choosing the Hilo Hawaiian Hotel.

6/10 一般

Jennifer

家人同遊
不滿：職員與服務
Beautiful setting
於 2024 年 1 月住了 1 晚
Reservations Department 於 2024年4月3日的回應
Thank you, Jennifer, for your rating, we appreciate your feedback. We are glad you the view. Mahalo for choosing the Hilo Hawaiian Hotel.