My husband and I are not complainers and I have never left a review like this before. But I think it’s only fair to warn others so they can have accurate expectations of what they are in for. Unfortunately, the pictures do not accurately portray the age and condition of the condo. When we first arrived, we immediately noticed that it smelled of cigarette smoke. We then noticed an active water leak in the kitchen with water around the side of the fridge and leading to the back. The bottom of the cabinets next to the fridge we’re wet and had extensive damage, so the leak was not new but definitely unaddressed. In general, the condo is just not well cared for. The bathroom sink wouldn’t drain and the back door had to be wrestled closed enough to lock it. Pretty much in every room there are things needing attention or repair. That night, I wrote an email to Vacasa sharing about the smell, water leak and our disappointment concerning the condition of the condo. At no point during our stay did they reply or address those items. An hour later when we went to bed, we noticed that the AC would not click on. Within an hour, it was 80 degrees upstairs where the bedroom is. With no fan above the bed, it was a very hot night. We got up the next morning and called the numbers listed in the condo to get it repaired. We called and waited, went for a walk, got breakfast and continued to wait. Tried another number and waited. Finally got a man named Tanner who is the direct contact for that property. We first spoke with him at 10:45am. He informed us that he would call someone else and that they would send someone to see if it could be repaired. Believing that it was being taken care of, we headed off to the beach. We didn’t hear anything all day. Arrived back at the condo at about 5pm and it’s 86 degrees inside. So we began calling again. Tanner then says he is calling an AC repair guy to come out. Why was a repairman not called HOURS ago? When the repairman arrives, he informed us he would be on the roof where the unit was. We then waited again, for almost 2 hours in a condo that was 90 degrees. We finally called the repair guy to check the progress, only to find out he was not given access to the roof by the property manager so he had left shortly after arriving. He had informed Tanner, but Tanner did not have the decency to inform us. At 10pm we packed up our things and went to a hotel. Not a single apology. Absolutely terrible customer service!