We have enjoyed our location and proximity to all of the amenities. The weather was awesome and the area is very relaxing. However, we’d like to provide feedback on the property rental itself below:
Major Concerns:
*the unit has a moderately unpleasant odor upon entering and up the stairwell.
*carpet in stairwell and bedrooms are extremely stained/dirty (unsure if they are stains or could be cleaned).
*cabinets had large amounts of crumbs, which we have been cleaning.
*great room has large cobwebs in sliding door to deck (some we have cleaned) and moderate to large amount of dirt/debris between couch and coffee table.
*dried dirt or food on inside of shower walls near shower head and a fair amount of hair scattered over tile walls.
*dining room table including chairs had dried food scattered throughout. We have cleaned most of this concern.
*no specified parking spots/lines designating unit. Found people parking taking up more room than necessary to park. Had to park away from unit on occasions.
*propane grill tank not properly attached, hanging by propane line
Minor Concerns:
*lamp shade in bedroom #2 was off and arms to shade broken. We are using without lamp shade.
*vents and returns especially in bathroom fan fixture covered with dust/lint.
Reported all information to Hilton Head Vacation, Inc at beginning of stay and included a pic that showed the popcorn, food and debris that was not cleaned. The remedy that was suggested was to send the cleaning company and a separate carpet cleaning company during our stay. Needless to say, we had a full house, to include 5 teen age girls with many bags that we were going to have to move out of the way and coordinating this for our short stay really was not what we preferred. We informed the rental company that we had already cleaned around some of the areas that needed to be cleaned and asked that rather than disrupting our vacation further, we asked for some type of discount. This was refused.
We usually never report concerns but based on the rising cost of goods and the amount of money we paid, coupled with the large amount of issues we wanted to share our concerns. We have used VRBO many times in the past and have no problem using this service.