鄰近班斯卡什佳夫尼察歷史城鎮及其周邊的技術紀念碑酒店 | 熱門班斯卡什佳夫尼察歷史城鎮及其周邊的技術紀念碑住宿限時優惠每晚可低至 HK$628

"At check-in, I was warmly welcomed by your front desk team, whose kindness and professionalism I truly appreciated. However, I would like to share a few concerns from my stay. During registration, I noticed that my country of origin had been mistakenly recorded as Thailand (THA) instead of Taiwan (TWN). I immediately pointed this out, crossed out the error on the form, and clearly wrote the correct information. The staff assured me that they understood. Yet, upon check-out, the invoice still listed my country incorrectly as THA. For a five-star hotel charging over €200 per night, this kind of detail should not be overlooked. It is not simply a clerical matter, but one of respect for your guests. If the registration process is required, I would expect the information provided to be properly respected and reflected in your system. Additionally, I was surprised to find that the room did not provide a kettle, tea, or coffee—basic amenities that I would expect in a hotel of this category. When I inquired, I was directed to the café where drinks and cakes were available for an additional charge. While I understand your property’s offerings, I believe that in-room coffee or tea facilities are a standard expectation at this level."