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西西里西貢 SPA 酒店的評價

3.5 out of 5
西西里西貢 SPA 酒店
12D Cach Mang Thang 8, District 1, Ho Chi Minh City

評價

7.6

不錯

10 分評分，優異；48 則評價中有 14 則" "
8 分評分，不錯；48 則評價中有 19 則" "
6 分評分，一般；48 則評價中有 6 則" "
4 分評分，欠佳；48 則評價中有 5 則" "
2 分評分，很差；48 則評價中有 4 則" "

8.0/10 

整潔度

7.8/10 

職員與服務

5.4/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

4/10 欠佳

May

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
酒店周邊環境10分方便但酒店喂新添該員工服務態度差
於 2022 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 4 晚
Vinh Tu- Front Office Manager 於 2019年1月13日的回應
Dear Valued guests, We are delighted to know that we have met your expectations at Cicilia Saigon. Also, be certain that I will share your kind words with our teams. The support of our guests is extremely rewarding for us and we really appreciate your compliments! We look forward to welcoming you again soon.

8/10 不錯

kamanChristine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點方便，價格合理
洒店附近很多舖頭，可以購物。早餐沒有太多選擇。清潔人員打掃房間不細心，每次都要提醒，有點失望！
於 2018 年 12 月住了 4 晚
Ms. Vinh Tu- Front Office Manager 於 2019年1月3日的回應
Dear Kaman Christine, Thanks for sharing your feedback about recent stay in our hotel. We are so regret to know that the breakfast and the room did not meet your expectation except the location. We would like to extend our most sincere apology for any inconvenience caused and hope we will have the opportunity to welcome you again. Thanks and best regards

4/10 欠佳

WILLIAM

家人同遊
不滿：住宿狀況
Mouse and bug run around

8/10 不錯

Brandon

讚好：整潔度、職員與服務和客房舒適度
Some good, mostly bad
On first impression the hotel was clean and the room spacious. Staff were helpful and the location is great for accessibility to all the main attractions in Ho Chi Minh. We had a large, comfy bed in the room, which was quiet and peaceful. Unfortunatley our room wasn't ready when we arrived, which was only 10 mins before check in time. When we entered the room, the park view that was advertised was nothing but a view of the road and building beneath. That was disappointing. The bath was cracked and didn't hold enough water to use the jets. One morning the shower was less powerful and only cold water came out, I presume this was because it was a busy time for showering. Also, the vouchers for the spa are only redeemable on already hugely overpriced treatments. These treatments are in a sad looking spa on the first floor, where a receptionist is never present and the prices are over double what you will pay if you go elsewhere in the city.
Clean wet room style bathroom. Unfortunately the bath was cracked, the view was not as described, and the shower was cold one morning.
Large, spacious, comfy and clean.
於 2022 年 11 月住了 3 晚

8/10 不錯

Hisao

商務旅客
讚好：整潔度、職員與服務和住宿狀況
シャワーの水量が少なかった点を除けば、ほぼ問題ない

10/10 優異

MUNSIC

於 2022 年 10 月住了 1 晚

10/10 優異

Erwin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
High standard and very helpful staff
We stay for 5 night and it was a very splendid vacation, the staff were very friendly and helpful. The room was very clean and their service was very good. Shout out to the waiter at the sky bar and the receptionist and the bel man who very often assisted us. Recommended hotel and will return to this hotel in the future. Thank you Cicilia staff and management.
於 2022 年 8 月住了 4 晚

10/10 優異

YUNSEOP

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 4 晚

8/10 不錯

Yorihisa

商務旅客
讚好：整潔度和職員與服務
冷蔵庫に入れた飲み物があまり冷たくならない
於 2022 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
於 2020 年 2 月住了 5 晚
Hotel Management 於 2020年2月13日的回應
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Hotel management 於 2020年1月8日的回應
Dear Sir/Madam, Thanks for sharing your review about the recent stay in our hotel. Please accept our sincerely apologize for the unhappy experience you encountered during your stay with us. Could you tell us more about that, what is making you unhappy? Your feedback has been shared with our management team for further follow-up, to avoid such situations in the future. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon. Yours Sincerely, Hotel management

10/10 優異

Pheng

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Hotel Management 於 2020年1月2日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 優異

Khanh

於 2019 年 10 月住了 4 晚
Hotel Management 於 2020年1月31日的回應
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Cicilia Saigon Hotel & Spa

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
デラックスダブルルームシティビュー、キングベッド１台　を予約しました。 バスタブ付きの部屋を予約したはずなのですが、シャワーのみの部屋に通されました。予約内容を確認しようとエクスペディアの予約情報を見てみましたが、バスルームについての記載は何も無く、証拠となるものが無いのと、観光に時間を割きたかったため、「シャワーだけでいいか」と問い合わせは諦めました。 でも、滞在最終日によくよく予約内容を見てみたら、「あれ、キングベッドの部屋を予約してた？この部屋のベッド、ダブルベッドだよね？？」と気づきました。日本のビジネスホテル並みに狭い部屋は、エクスペディアで安く予約したホテルなのでしょうがないと思っていましたが、実は部屋が違っていた可能性もあるのかもしれません。バスタブがあるか無いかだけに焦点が行っていて、ベッドや部屋の狭さは、そういう仕様の部屋を頼んだんだとばかり思っていました。まあ、そんなことに気が付かず、的確にホテル側に交渉できなかった私が悪いです…。 ホテルの前の道路は主要道路らしく、ラッシュ時はとても混んでます。バイクが歩道にまで乗り上げて信号待機するので、お気を付けを。でも、安くて便利な場所にありますよ！！ 帰りは深夜便のため、チェックアウト後にスーツケースを21時まで預かってもらいました。とても助かりました！
於 2019 年 10 月住了 2 晚
Hotel management 於 2020年1月6日的回應
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry for any inconvenience caused. Besides that, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 不錯

Michael

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

2/10 很差

真實旅客

親子同遊
不滿：職員與服務、設施服務和住宿狀況
very dirty, english not very good. Not happy. The photos showed online and the real one is not the same. I think I have been trap.
於 2019 年 9 月住了 7 晚
Hotel management 於 2020年1月6日的回應
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the bad experience you meet when you stay with us. Your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 不錯

Sharifah

讚好：職員與服務
City with History
Location was good. Easy access for Grab car. Two- bedroom suite. Needed paint all over as has unsightly mould or patches on wall and ceiling. Aircon at 19 deg only! Water for shower made noises with low flow. Furnishings and toilet amenities were good. Pretty good service for a 3 star hotel. Wasn’t sure if it has 4 star quality.
於 2019 年 9 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 不錯

Pheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was great
於 2019 年 6 月住了 1 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 3 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 優異

DamianoMolinaro (Coffs Harbour NSW Australia)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The location, staff, meals, rooms were all excellent however, when you showered the bathroom became flooded and very wet. Otherwise all was just perfect
於 2019 年 6 月住了 3 晚
Hotel management 於 2019年6月22日的回應
I would like to sincerely thank you for choosing Hotel Nikko Saigon as your accommodation during your visit to Ho Chi Minh City! We are pleased to know that you had an enjoyable stay with us, especially the great breakfast, clean room, and good service of our staff. Your feedback means a lot to us. Your satisfaction is our top priority! Thank you for your trust and we hope to have you again very soon. Please feel free to let us know if there is anything you need to make your stay more comfortable. Kind regards Hotel management

8/10 不錯

真實旅客

於 2019 年 5 月住了 4 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 一般

真實旅客

於 2019 年 4 月住了 4 晚
Hotel Management 於 2020年1月31日的回應
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. Your feedback has been shared with our management team for further follow-up and improves our quality service. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Cicilia Saigon Hotel & Spa

6/10 一般

Lim

Near central
Hotel looks nice, location neat central. Walking distance to food outlet.
於 2019 年 2 月住了 4 晚
Hotel Management 於 2020年1月6日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel for good price.
very good location, clean and large rooms and bathrooms.
於 2019 年 4 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 一般

Dang Manh

讚好：客房舒適度
Es ist ok
於 2019 年 4 月住了 1 晚
Hotel Management 於 2020年1月31日的回應
Dear Sir/Madam, Thank for choosing our hotel for your stay! We thank you for taking the time to share your experience with us. Your feedback has been shared with our management team for further follow-up and improve our quality service. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely,

2/10 很差

真實旅客

親子同遊
不滿：職員與服務和設施服務
エレベーターの作動にもルームキーが必要だが、ルームキーを一枚しか貰えず、家族で別行動をしている際にとても不便でした。 また、バスルームと部屋の仕切りの引き戸が小さい子には危なく、そして、きちんと閉まらず（閉めても徐々に開いてしまう）、家族とはいえ、トイレの時などとても気になりました。
於 2019 年 4 月住了 1 晚
Hotel Management 於 2020年1月31日的回應
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the unhappy experience you meet from the door in the bathtub. We will try to fix it. Nevertheless, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Cicilia Saigon Hotel & Spa

8/10 不錯

ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A week of stay.
It was great! The hotel staff specially the front desk are very helpful and accommodating! Breakfast was fine. Location pretty much near to everywhere.
於 2019 年 4 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 不錯

connie (werribee)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
It was great hotel great position staff were great
於 2019 年 3 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 優異

cheryl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Second Stay
We came back to the Cicilia after a three day tour of the Mekong Delta. This hotel is great, friendly and helpful staff
於 2019 年 3 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

6/10 一般

tien

讚好：整潔度和職員與服務
於 2019 年 3 月住了 3 晚
Hotel Management 於 2020年1月6日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

8/10 不錯

KOKI (FSZ)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
部屋は綺麗でした。 スタッフが親切でとても良かった。 バスルームが広くて快適だった。
於 2019 年 2 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

10/10 優異

KOKI (FSZ)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
部屋もきれいでしたが、スタッフの対応が良く気持ちよく滞在できた。 バスルームが広く素晴らしかった。
於 2019 年 2 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 欠佳

真實旅客

讚好：整潔度
It's okay
This hotel was fine, but nothing special. The staff were friendly, but seemed surprised by every question we asked (could they hold luggage, could we have a second key), the breakfast was disappointing (in a country of amazing food, it felt like cold leftovers), and the room was tiny with a shower that flooded basically the entire bathroom every time you used it (no full wall on the shower space). Most importantly if you take your key with you when you leave the room (which you have to cause they only give you one when you check in) the AC turns off, and even when left on all day/overnight the room will only cool a few degrees. The bed was comfortable enough and it's a great location, easy to walk downtown but also a really cool neighbourhood across the street with great restaurants and bars.
於 2019 年 3 月住了 3 晚

2/10 很差

Antoine

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Atroce la suite
Un séjour à oublier. Nous avions réservé une chambre dans cet hôtel pour le jaccuzi. A l'arrivée quelle deception, aucun jaccuzi et une chambre minuscule. La clim ne fonctionnait pas. La clim n'a jamais été réparée. POUR INFO il s'agissait de la chambre "suite" Le service atroce.
於 2019 年 2 月住了 3 晚
Hotel management 於 2020年1月6日的回應
Dear Sir/Madam, We appreciate the opportunity to learn about your current holiday and we are happy to receive your comments. We're really sorry about the bad experience you meet from the AC. We will try to fix it. Nevertheless, your feedback has been noted and will be forwarded to the relevant departments for a suitable quality improvement review. We hope you allow us the chance to share a more positive experience with you soon. Sincerely, Hotel management

8/10 不錯

真實旅客

不滿：職員與服務和設施服務
於 2019 年 2 月住了 2 晚
Hotel Management 於 2020年1月4日的回應
Dear Sir/Madam, Thank for choosing our hotel for your staying! We thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your stay. We are all waiting to welcome and serve you again at our hotel soon. Yours Sincerely, Hotel Management

4/10 欠佳

真實旅客

多人同遊
不滿：住宿狀況
strong smell in the rooms, very noisy, changed my room twice and 90% of the staff speaks hardly any or little english
於 2019 年 2 月住了 2 晚
Hotel management 於 2020年1月6日的回應
Dear Sir/Madam, Thanks for sharing your review about your stay in our hotel. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback has been shared with our management team for further follow-up, to avoid such situations in the future. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon. Your Sincerely, Hotel management

8/10 不錯

Jongil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
벤탄시장, 통일궁, 사이공플라자, 여행자거리 모두 덥긴했지만 도보로 이용가능했고(너무 가까워서 그랩 잘 안 잡히는 듯..) 조식은 그저 그런 수준이고, 메이드들이 룸 정리는 잘 해 주셨으나, 청소는 묵는 내내 거의 안 되는 듯했음.. 전반적으로 다음 방문시 재 숙박해도 무리는 없을 듯..
於 2019 年 1 月住了 4 晚
Ms. Vinh Tu- Front Office Manager 於 2019年1月19日的回應
Dear Valued guests, We were delighted to see that you have recently recommended our hotel service. We take pride in our attentive associates and customer service and I’m pleased that you felt this way. Looking forward to welcoming you back in our Cicilia Hotel & Spa. Thanks and best regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
１区にあるので、繁華街、中心地の観光地に行くのに大変便利、朝食も良く従業員の接客態度も大変良い。全て英語で過ごしましたが、問題はなかった。ただ一つの問題点は、部屋のシャワ－室の排水が非常に悪く、改善をお願いしたい。また、早朝の工事関係者と思われる騒音も無くして頂きたい。3.5★のホテルですが、価格もダンピング中だったので、割安であった。
於 2019 年 1 月住了 4 晚
Ms. Vinh Tu- Front Office Manager 於 2019年1月13日的回應
Dear Valued guests, Thanks for sharing review about your recent stay in our hotel. We are delighted to know that the location, friendly staff and good breakfast make you had a comfortable stay in our hotel. About the bathroom arrangement, we will share for the relevant to fix it as soonest. Looking forward to serving you again. Thanks and best regards

6/10 一般

真實旅客

讚好：整潔度
不滿：客房舒適度
Small room
The location is perfect. But the room they arranged for us was super small, which was different from what we saw from the website. And they charged extra compulsory fees for massage, which was not shown on the price list.
於 2018 年 12 月住了 3 晚
Ms. Vinh Tu- Front Office Manager 於 2019年1月3日的回應
Dear Valued guest, Thanks for sharing review about your recent stay with us. We regret that we have not been able to meet your expectation during your recent visit, especially in regards to the hotel’s condition. I have shared your feedback with related departments and please be assured that we are now implementing new measures to improve hotel service. We hope to welcome you back in our Cicilia Saigon hotel & spa. Best regards

8/10 不錯

Thiem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra 9/10
Vi bodde tre nätter här. Personal var jätte trevligt och hjälpsam. Frukosten var bra, det finns allt man behöver. Enda nackdelen vi hade på rummet eller rättare sagt toaletten. Efter dusch så låg vattnet kvar så var man tvungen att gå dit senare fick vi hoppa över vattnet för att gå på WC.
於 2018 年 12 月住了 3 晚
Ms. Vinh Tu- Front Office Manager 於 2019年1月1日的回應
Dear Thiem, Greetings from Cicilia Saigon Hotels & Spa. Thanks for sharing your feedback about recent stay in our hotel. It's great to know that the friendly staff and good breakfast met your expectation. About the bathroom you mentioned, we will share with relevant department to find out the best solution for this problem. Looking forward to serving you again in our hotel. Thanks and best regards

8/10 不錯

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra boutiqe hotel,vietnam.
Litet mysigt boutiqehotel, vietnamstyle, med bra service och bra frukost. Dessutom ligger det nära Ben Than market och lite utanför det mest turiststinna central distrikt 1
於 2018 年 12 月住了 3 晚
Vinh Tu- Front Office Manager 於 2018年12月15日的回應
Dear Peter, Thanks for sharing your possitive feedback about the recent stay in our hotel. We are delighted to know that you had enjoyed with the wonderful service, good breakfast and location. Thank you once again for your comments, we look forward to serving you on your next trip to Ho Chi Minh City

10/10 優異

KAM FOO

讚好：整潔度、職員與服務和住宿狀況
Overall your hotel is satisfactory to me
i was staying at the 8 floor, however, early in the morning while I still in deep sleep. I been wake up by noises. Noise from your hotel staffs cleaner that talking loudly at the 8 floor that wake up me up and can't sleep again. Beside at time your staff cleaner will knock at my door for house keeping while I still in bed. Also I encountered 1 day before I checked out there was no house keeping in my room, I wander is it the practise of your hotel ? I think maybe your hotel should have those : Do Not Disturb/Make up room tag that hang at the door like most of the hotel having it.
於 2018 年 12 月住了 4 晚
Vinh Tu- Front Office Manager 於 2018年12月10日的回應
Dear Kam Foo, Thanks for sharing your review about recent stay in our hotel. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our team for improvement. It would be lovely if we could have an opportunity to welcome you again here at Cicilia Saigon.

10/10 優異

Declan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
於 2018 年 11 月住了 2 晚
Ms. Vinh Tu- Front Office Manager 於 2018年12月10日的回應
Dear Declan, Thanks for sharing your excellent points about the recent stay in our hotel. We are delighted to know that you had an enjoyable and memories stay in Cicilia Saigon. We look forward to welcome you back in Ho Chi Minh City. Best regards

10/10 優異

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice affordable, clean hotel.
Great stay. I stayed for 3 nights. Nice breakfast and very helpful staff. Very fast Wi-Fi. The cable tv might be a little tricky at first. Maybe have the bellman show you. I think its wi-fi based. The only way to change channels is to press 22, etc.. They have a channel guide. Plenty of English channels. Close to everything. A 2 minute wait for any Grab moto-taxi. A crazy ride, but most fares under $1 US dollar I tried to give a smile above under service, but it wasn't clicking. Great service.
於 2018 年 10 月住了 3 晚
Vinh Tu- Front Office Manager 於 2018年12月10日的回應
Dear Joseph, Thanks for taking time to sharing your possitive feedback about the recent stay in our hotel. We are delighted to know that you had enjoyed the nice breakfast, the helpful staff and wifi. It’s rewarding to receive such great feedback and to know our associates deliver beyond the expected to accommodate our guests. Once again thank you for recommending Cicilia Saigon Hotel & Spa and we look forward to welcoming you back.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rooms are very small. But others all perfect!! Thank you for your service.
於 2018 年 9 月住了 3 晚
Ms. Vinh Tu - FOM 於 2018年10月1日的回應
Thanks for taking time to sharing your positive feedback about Cicilia Saigon Hotel & Spa. We are delighted to learn that you enjoyed our service and we believe that you had a perfect stay in our hotel. We are looking forward to serving you next time. Cicilia Saigon Team.

2/10 很差

真實旅客

Incorrect description and misleading pictures
Booked a "Premium Deluxe Double Room". 1. From expedia's website, it was specifically mentioned "Bathroom – Private bathroom, deep soaking bathtub". However, upon checking in, there isn't. Upon checking with front desk, it was brushed it off as a mistake (not sure whether expedia put it incorrectly or error from the hotel). 2. When you clicked on "Premium Deluxe Room", there were 3 pictures showing a balcony. Once again, upon checking in, there isn't any. So what's the point with such pictures ? And other options (e.g. studio, signature) doesn't come with picture of balcony that lead me to have an impression only premium deluxe has it. 3. Every room comes with universal AC power socket that saves traveller from carrying a universal adapter. However, it doesn't seems to fit well for 3-prong devices. Tried in my room as well as my friend's room. 4. Do you realize that none of the pictures on Expedia is showing the full toilet view. Well, there's isn't a shower room in it and after showering, the whole bathroom floor will be wet.
於 2018 年 9 月住了 2 晚
Ms. Vinh Tu - FOM 於 2018年9月20日的回應
Dear Anonymous, Thanks for taking your time to sharing your feedback about your recent stay. It's great to hear that you enjoyed the breakfast but we are so regret to know that your stay did not meet your expectations. I am terribly sorry about this and that it led to further disappointment. Your feedback has been shared with our management team for further follow up, to avoid such situations in the future. We do hope that there will be another chance in the future to bring back your trust in our service. Best regards, Cicilia Saigon Team