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唯一 SPA 酒店的評價

3 out of 5
唯一 SPA 酒店
230 Ly Tu Trong, Phuong Ben Thanh, Quan 1, Ho Chi Minh City

評價

7.2

不錯

10 分評分，優異；96 則評價中有 29 則" "
8 分評分，不錯；96 則評價中有 20 則" "
6 分評分，一般；96 則評價中有 28 則" "
4 分評分，欠佳；96 則評價中有 9 則" "
2 分評分，很差；96 則評價中有 10 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

7.2/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

CHE MING

於 2023 年 3 月住了 2 晚
LONG 於 2023年3月23日的回應
Sorry sir for the bad service experience at the hotel, We receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

8/10 不錯

SUNG YIM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very good place for stay and the staff very polit
於 2019 年 9 月住了 4 晚
The One Ben Thanh Hotel 於 2019年10月4日的回應
Thanks for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel.

2/10 很差

Nguyen Lan Phuong

不滿：整潔度、職員與服務和住宿狀況
When we got to the hotel. Everything is different from the photos they posted on Expedia. Even the front desk person admitted they are using the photos from different hotel. Room is stinks, wet and dirty, mold everywhere, stains all over the bed. We refused to check in or stay with them. The manager promised to us she will cancel the days that we don't stay and refund back to my credit card. It's been 2 weeks I'm still waiting for my refund.
於 2024 年 2 月住了 4 晚
Reply 於 2024年4月19日的回應
We're sorry to hear about the inconveniences you experienced at our hotel. We were informed that your plans have changed so you will have to check out earlier than expected. As this is a pre-paid booking, we cannot provide refunds, but can only assist in changing the remaining dates of your stay to another date. However, after that we did not receive any information about your return. If you need further assistance, please contact us. Thank you and regards.

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
Great staff
於 2024 年 1 月住了 3 晚
F.O 於 2024年4月30日的回應
Thank you for staying here.Look forward to serve you again.

6/10 一般

Tomas

You get what you paid, good for emergency stay, not recommended for leisure
於 2023 年 11 月住了 2 晚
F.O 於 2024年4月30日的回應
Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you better next time.

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
vị trí đẹp ngay trung tâm, khách sạn đang được sửa nên hy vọng lần sau ghé tiếp sẽ được chỉnh chu hơn.phòng vệ sinh còn dơ và ồn. nhân viên thân thiện
於 2023 年 9 月住了 2 晚
F.O 於 2024年4月30日的回應
Thank you for staying here.Look forward to serve you again.

2/10 很差

Khao Quyen

於 2023 年 8 月住了 3 晚
F.O 於 2024年4月30日的回應
Could you please inform us about your inconveniences that you had?Thanks

2/10 很差

To-Nga

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
LONG 於 2023年8月20日的回應
Sorry sir for the bad service experience at the hotel, we receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Jussi

於 2023 年 6 月住了 3 晚
LONG 於 2023年7月9日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

2/10 很差

Tyna

家人同遊, 親子同遊
不滿：整潔度和住宿狀況
This looks líke a homeless motel- very dirty with cockroaches running.. The picture online looks totally different. We checked in and out same night cause don’t feel safe to stay.
於 2023 年 6 月住了 4 晚
LONG 於 2023年7月6日的回應
Sorry sir for the bad service experience at the hotel, we receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

8/10 不錯

V.R

讚好：整潔度、職員與服務和住宿狀況
Goed genoegd voor mij
於 2023 年 6 月住了 2 晚
LONG 於 2023年7月4日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

Filipe (Orleans)

不滿：整潔度和住宿狀況
Hotel is cheap, it’s state is in relation with price do no surprise, convenient, but you should know when booking. But inside Is clean and ok so safe stay.
於 2023 年 6 月住了 2 晚
LONG 於 2023年6月20日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

8/10 不錯

TAKAYA (Morikitamachi Hiagshinada)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
受付にいたスタッフ（YUKI）愛想よく、気持ちよくチェックインできました。バスタブ無しですがシャワーはお湯がしっかりと出たので満足。部屋に蟻が何匹が出て来たのは残念。冷房は効きます。一泊の値段が安い。場所が良かったので節約しながらの宿泊ならここも良いかと思います。
於 2023 年 6 月住了 1 晚
LONG 於 2023年6月8日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

6/10 一般

Phi Oanh

家人同遊
L’entrée n’est pas pratique pour les mobilités réduites
於 2023 年 5 月住了 2 晚
LONG 於 2023年5月31日的回應
Sorry sir for the bad service experience at the hotel, we receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Duong

讚好：整潔度、職員與服務和住宿狀況
Sảnh rộng, phòng sạch sẽ, xung quanh nhiều món ăn, nv hỗ trợ nhiệt tình
於 2023 年 5 月住了 1 晚
LONG 於 2023年5月8日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

Masahiro

於 2023 年 4 月住了 2 晚
LONG 於 2023年5月17日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

4/10 欠佳

KAZUKI (sunntougun nagaizumichou)

於 2023 年 4 月住了 2 晚
The One hotel 於 2023年5月12日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

10/10 優異

My

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Phòng bày trí gọn gàn và rất sạch sẽ, máy điều hoà và nước nóng nhanh, rất đáng tiền
於 2023 年 4 月住了 1 晚
LONG 於 2023年4月5日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Sonny

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2023 年 3 月住了 1 晚
LONG 於 2023年4月3日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

AnneSofie

家人同遊
讚好：整潔度
不滿：職員與服務
Great location
It was ok, booked the room to have a place to keep our bags and take a shower before leaving in the evening, so didn’t sleep there. Excellent location
於 2023 年 3 月住了 1 晚
LONG 於 2023年4月3日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Thanh

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
LONG 於 2023年4月26日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Nam

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
LONG 於 2023年3月29日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Trang

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nhân viên tư vấn nhiệt tình, vui vẻ, phòng sạch thoáng mát, thơm tho. Tuyệt vời🙂
於 2023 年 3 月住了 1 晚
LONG 於 2023年3月27日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Minh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Phòng decor đơn giản, gọn gàng và sạch sẽ. Nhân viên thân thiện
於 2023 年 3 月住了 1 晚
LONG 於 2023年3月24日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

4/10 欠佳

Betty

伴侶同遊
不滿：整潔度和住宿狀況
When we booked the room we thought it would look like the picture they posted, it was definitely NOT. The room was old, water leak marks/ stains, exposed wiring, sewage smell, mildew in washroom, no shower curtain and bath tub wasn’t fastened to wall. This hotel should be rated a 1 star. I could tell the receptionist were embarrassed when we told them that the room they gave us was horrible. They didn’t offer us another room. So we shorten our stay. The restaurant beside the hotel was noisy and lasted till 5 am. I definitely would not stay there ever.
於 2023 年 3 月住了 7 晚
LONG 於 2023年3月23日的回應
Sorry sir for the bad service experience at the hotel, we receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

8/10 不錯

Gyuhyun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚
LONG 於 2023年3月14日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

RYUTARO

於 2023 年 2 月住了 5 晚
LONG 於 2023年3月27日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

4/10 欠佳

Duc

不滿：設施服務和住宿狀況
於 2023 年 2 月住了 7 晚
LONG 於 2023年3月29日的回應
Sorry sir for the bad service experience at the hotel, we receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

khoa

伴侶同遊
close to the ben thanh market, need to update everything inside
於 2023 年 2 月住了 2 晚
LONG 於 2023年3月18日的回應
We receive your comments to improve the hotel better, Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

8/10 不錯

khoa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
close to ben thanh market
於 2023 年 2 月住了 2 晚
LONG 於 2023年3月4日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

Mai

不滿：整潔度
於 2023 年 2 月住了 2 晚
LONG 於 2023年3月19日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

RYUTARO

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
部屋自体はとても綺麗で問題ない。お風呂も狭くなくとても快適だった。 少し階段の音がうるさかったりするけど、夜はとても静かに寝れた。 ホテルの中にツアーを組める会社があるため、その場でツアーを組むこともできる。
於 2023 年 2 月住了 4 晚
LONG 於 2023年3月4日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

4/10 欠佳

YUYA

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2023 年 2 月住了 2 晚
LONG 於 2023年3月23日的回應
Sorry sir for the bad service experience at the hotel, We receive your comments to improve the hotel , Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

8/10 不錯

Thienbao

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
its ok 3 star
於 2023 年 2 月住了 3 晚
LONG 於 2023年3月4日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

10/10 優異

Hong

於 2023 年 2 月住了 1 晚
LONG 於 2023年3月10日的回應
Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

Pierre

多人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Décevant
Il n’y avait pas de SPAS comme annoncé,,,,,ne changeait pas les draps à tous les jours ....la salle d’entrée Servait à des étudiants qui venaient étudier , Le marches de l’entrée était toujours bloquées par des motos de clients du restaurant à côté,,,j’avais réservé une chambre supérieure ça n’a Pas été ce que j’ai eu ,,,par contre les employés étaient aimable
Voici l’entrée de l’hoteL
Entrée de l’Hôtel
Entrée de l’Hôtel
L’entrée de l’hôtel Pas de spas. Comme décrit Pas eu de chambre supérieure comme décrit sur ma réservation l’
於 2022 年 12 月住了 21 晚
LONG 於 2023年3月18日的回應
We receive your comments to improve the hotel better, Thank you so much for your feedback, hope The One Hotel can serve you in the near furute

6/10 一般

Tirich

於 2023 年 1 月住了 1 晚

2/10 很差

don

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very disappointed, i didn't believe the negative comments ; lesson learned. I rented 2 rooms. 1 was full of mold in the bathroom, the other room had a pillow with hairs on it, they didn't change the pillow covers. I couldn't believe this hotel was listed by expedia. This is the worst experience I've ever had. The business is still alive thanks to customers like me, not so smart!

2/10 很差

Spyridon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Please Avoid!!
AVOID!!! I rarely give 1 star reviews, but this property deserves it. The walls are full of mould and there is a horrible smell in the rooms. I kept coughing all night and I'm not usually so sensitive to smells, so imagine... Also, the bedsheets had stains but that's a secondary issue compared to the mould. The pictures they have on Google and Expedia are old and fake. Have a look at the attached pictures to see how the rooms look today.
於 2022 年 11 月住了 4 晚

8/10 不錯

JP

讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 6 晚

2/10 很差

Marcus (Suwanee)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Staffs are not friendly Rooms are old and dirty
於 2022 年 11 月住了 1 晚

2/10 很差

Omar Anthony

不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible! Falsely advertised that there were certain facilities/amenities that didn’t exist on the premises. Poor wifi, holes in the wall, non English speaking staff. A horrendous experience overall.
於 2022 年 8 月住了 26 晚
MR DUY 於 2022年10月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

6/10 一般

真實旅客

不滿：住宿狀況和客房舒適度
雨漏り対策が必要
滞在期間中、大雨が降り、部屋の洗面室をはじめ、廊下の雨漏りも酷い状態であった。改修をご検討ください。それ以外は問題なく過ごせました。
於 2022 年 9 月住了 3 晚
MR DUY 於 2022年10月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

4/10 欠佳

eunji

不滿：整潔度
도심지에서 매우가까운위치 매우저렴한 가격 그러나 컨디션은 매우...나빠요 비오는날 천장과 바닥에 물이새고있었음 ㅜㅜ 화장실 청소를 막 했는지 욕실엔 물투성이에 휴지와 수건이 젖은상태 새벽비행기라 짐만 보관할 목적으로 빌린건데 좋은 선택이 아니었어요
於 2022 年 8 月住了 1 晚
Duy Phẩm 於 2022年10月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

6/10 一般

Truong

家人同遊
不滿：整潔度和住宿狀況
They need to fix everything and clean everything
I stayed there 3 nights with my family. The room didn't same the picture they posted. The room looks old and the bed not clean i saw some hair and dirty on the sheet. The floor dirty too if you not wear your sandals in the room. I will never come back there anymore.
於 2022 年 8 月住了 3 晚
Duy Phẩm 於 2022年10月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

10/10 優異

Akito

於 2022 年 7 月住了 2 晚
MR DUY 於 2022年10月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel

4/10 欠佳

tsuyoshi

不滿：整潔度、設施服務和住宿狀況
写真と違います。騒音がします。場所は良いです。
於 2022 年 6 月住了 2 晚
DUY PHAM 於 2022年7月4日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel.

6/10 一般

Edward

不滿：整潔度、職員與服務和住宿狀況
Had good internet, hot water, fridge and AC. Bed was clean. I liked the firm mattress. Location is great. Near marakume udon and starbucks etc. The room had all kinds of stains and gobs of goo on the walls. Entire ceiling panels were covered with black mold in the bathroom. The night manager gave me unapproving looks whenever he saw me. The day manager tried to act like i hadnt paid when i had already paid through expedia upon checkout, but stopped asking for money when he realized the night manager had already returned to me my passport. Its next door to a 24hr family mart w great snacks. A step up from a hostel, since you'll have privacy and youre own bathroom (toilet and shower werent too bad). If youre on a budget, go for it, otherwise I'd say try another arrangement
於 2022 年 4 月住了 6 晚
Duy Phạm 於 2022年5月25日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel.

8/10 不錯

Aude

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Everything was up to standards. Good value for money.
於 2020 年 12 月住了 1 晚
The One Hotel 於 2020年12月16日的回應
Thank you for your concern about the service of The One Hotel Ben Thanh. We are looking forward to seeing you at our hotel.

6/10 一般

Cheryl Van

不滿：整潔度、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
The One Hotel 於 2020年9月17日的回應
Thanks for your concern about the service of The One Hotel & Spa. We are looking forward to seeing you at our hotel.