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荷巴特皇冠假日酒店 (IHG 旗下酒店)的評價

4.5 out of 5
荷巴特皇冠假日酒店 (IHG 旗下酒店)
110 Liverpool Street, Hobart, TAS

評價

9.2

卓越

10 分評分,優異;499 則評價中有 357 則" "
8 分評分,不錯;499 則評價中有 94 則" "
6 分評分,一般;499 則評價中有 28 則" "
4 分評分,欠佳;499 則評價中有 12 則" "
2 分評分,很差;499 則評價中有 8 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Comfortable room, decent room size. Only issue was the overflow of water from the shower, making the bathroom messy. There was times that the housekeeping forgot to take out trash or replenish box tissue, but these are minor issues
於 2023 年 12 月住了 6 晚
Nils 於 2024年1月1日的回應
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room comfortable with a decent size. However, we sincerely apologize for the inconvenience caused by the overflow of water from the shower, resulting in a messy bathroom. Your feedback is valuable, and we will address this issue promptly to ensure a more pleasant experience for our guests.We also appreciate your understanding regarding the minor issues with housekeeping, and we'll be sure to communicate this with our team to enhance our service in these areas. Your input helps us improve, and we are committed to providing an even better stay in the future. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay.Warm regards

8/10 不錯

Kit Ha

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位於市中心非常方便,唯一不便沒有停車位,要留車匙、取車要提早半小時通知,除此之外,整體很好,尤其是員工態度非常好!
於 2023 年 10 月住了 2 晚
Nils 於 2023年11月5日的回應
Dear Kit,Thank you for your review! We're glad to hear that you found our hotel's central location convenient.We will continue to work on improving our parking solutions to enhance your overall experience.We also greatly appreciate your positive feedback about our staff's attitude. Our team is committed to providing excellent service to our guests, and such praise is important to us.We look forward to serving you again in the future, and we will strive to make your next stay even more enjoyable.

4/10 欠佳

SHU-CHUN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Busy narrow oneway drive entrance in the city.
If you drive a car, be careful to park in front of the hotel, its a very narrow one way drive. The concierge will help you move your car and grab it out from the car park when you need it. our rental car got hit after it was parked by the concierge in front of the hotel at the parking bay and still 6 weeks pass the insurance company still waiting for the third party response. Will not come back next time. Told the hotel claim team, the hotel don't have a cctv at the front door (when we ask they say they don't have), doesn't had a concierge at the front, the concierge desk is about 8 meter away from the entrance, during the morning peak hour about 9am no one at the front door either how would that do any good with the traffic at this narrow one way drive road. When i was talking to the hotel claim team and suggest this tVery disappoint with the IHG claim team says it's our responsibility
於 2023 年 8 月住了 2 晚
Nils 於 2023年10月18日的回應
Dear Shu Chun,Thank you for taking the time to share your recent experience with us. We truly value your feedback, and we deeply regret the inconvenience you encountered during your stay, particularly the incident with your rental car. We understand how frustrating it can be, and we apologize for any stress or inconvenience this may have caused you.If you have any further details to share or require additional assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to the opportunity to serve you better in the future.Warm regards,NilsNight Manager

10/10 優異

Ka yan

於 2023 年 9 月住了 3 晚
Nils 於 2023年10月4日的回應
Dear Ka Yan,We would like to express our heartfelt gratitude for taking the time to share your positive review of our hotel. Your kind words have truly brightened our day!We are thrilled to hear that you had a wonderful stay with us. Providing exceptional experiences to our guests is at the core of our mission, and your feedback reinforces that we are on the right track. Your appreciation means a lot to our entire team.We look forward to the pleasure of hosting you again in the future. If there's anything specific you'd like during your next visit or if you have any suggestions to make your stay even more memorable, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we can't wait to welcome you back soon.Warm regards,NilsNight ManagerCrowne Plaza Hobart

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 5 晚
Rahul - Night Manager 於 2023年3月25日的回應
Thank you for staying with us at Crowne Plaza Hobart and taking the time to share your experience. We are delighted to hear that you had a fabulous time with us. We hope to welcome you back in the near future.Best regardsRahul AhujaNight Manager

10/10 優異

Tsoi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 6 晚
Rahul - Night Manager 於 2023年2月7日的回應
Hi TsoiThank you for staying with us at Crowne Plaza Hobart and taking the time to share your experience. We are delighted to hear that you had a fabulous time with us. We hope to welcome you back in the near future.Best regardsRahul AhujaNight Manager

10/10 優異

Leilanie

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is conveniently located in the city centre, walking distance to the wharfs, Salamanca Markets, Botanic Gardens, etc. Breakfast buffet options were great. Check in and check out, left luggage, etc were seamless. Staff were outstanding.
於 2024 年 4 月住了 5 晚
krisha shokeen 於 2024年5月1日的回應
Dear Leilanie,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel conveniently located and that you enjoyed the breakfast buffet options during your stay.It's fantastic to know that your check-in, check-out, and other services such as luggage handling were seamless and met your expectations. Our team works hard to provide outstanding service, and we are delighted that you found them to be outstanding as well.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Krisha Shokeen

10/10 優異

Kelly

讚好:整潔度、職員與服務和住宿狀況
Beautiful hotel, very clean, lovely staff. Right in the centre of Hobart and walking distance to everything really. The buffet breakfast was also amazing!
於 2024 年 4 月住了 1 晚
krisha shokeen 於 2024年4月26日的回應
Dear Kelly,Thank you for taking time to leave us a lovely revie. We're thrilled that you found our hotel beautiful and staff was lovely. We look forward to welcoming you back soon.Warm Regards,Krisha Shokeen

10/10 優異

BOON KAI

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Valet parking was inconvenient. Better off parking at adjacent carparks, though nightly fees would be similarly steep. Location was good. Staff service excellent. Cleanliness and size of room was great!
於 2024 年 4 月住了 2 晚
krisha shokeen 於 2024年4月18日的回應
Dear Boon,Thank you for sharing your feedback with us. We appreciate your comments regarding the valet parking and understand your perspective. We will take your feedback into consideration as we continue to improve our services.We're glad to hear that you found our location good, and we're delighted that you had an excellent experience with our staff. Your kind words about the cleanliness and size of the room mean a lot to us.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Krisha Shokeen

10/10 優異

Khalil

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
krisha shokeen 於 2024年4月18日的回應
Dear Khalil,Thank you for the 5 star review.Regards,Krisha

8/10 不錯

Thi-Anh

親子同遊
讚好:職員與服務和設施服務
the location of the property is good, convenient to walk around the city. However, there is no parking available. Valley parking was expensive. Breakfast bar was the same everyday, by the 3rd morning we were not sure what else to choose. Room service was a little slow. Corridor was dirty most of the time, needed vacuuming. Staff was very friendly especially concierge's.
於 2024 年 4 月住了 7 晚
Vickie 於 2024年4月13日的回應
Dear Thi Anh,Thank you for sharing your experience with us. We're delighted that you found our property conveniently situated in the heart of the bustling city center.We understand your concerns regarding parking and appreciate your feedback. While we aim to provide competitive pricing for our valet service, we'll certainly review our rates to ensure they align with market standards and remain affordable for our guests.Your comments about the breakfast variety, room service efficiency, and corridor cleanliness are duly noted, and we'll take immediate steps to address these areas for improvement.It's wonderful to hear that you found our staff, especially our concierge team, to be very friendly. We'll be sure to pass along your kind words to them.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,VickieCrowne Plaza Hobart Team

8/10 不錯

Michelle Marie

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was incredibly clean and the bed was very comfortable.
於 2024 年 3 月住了 4 晚
krisha shokeen 於 2024年4月10日的回應
Dear Michelle,Thank you for your feedback! We're delighted to hear that you found our hotel incredibly clean and that you enjoyed the comfort of our beds. Your satisfaction is our priority, and we're glad we could contribute to a pleasant stay for you.We look forward to welcoming you back for another comfortable and enjoyable experience in the future.Warm regards,Krisha Shokeen

10/10 優異

Antony

親子同遊
讚好:職員與服務和住宿狀況
Very good position as everything is very close. Great property to stay at. AAA
於 2024 年 4 月住了 5 晚
krisha shokeen 於 2024年4月10日的回應
Dear Antony,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's convenient location and that you found it to be a great property to stay at. Your AAA rating is highly appreciated, and we're glad we could meet your expectations.We look forward to welcoming you back for another great stay in the future.Warm regards,Krisha Shokeen

10/10 優異

Tamara Lea (Elizabeth Park)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only criticism I have for the property is that the Valet parking relied on stopping in the main street and there was no "driveway area". Apart from that the staf and service were excellent. everyone was really helpful and they had more than a few great suggestions of things to do that suited my mobility level and were easily accessible.
於 2024 年 3 月住了 3 晚
krisha shokeen 於 2024年4月2日的回應
Dear Tamara,Thank you for your feedback! We're glad to hear that you found our staff and service excellent, and we appreciate your kind words.We have noted your comment regarding the valet parking and will take it into consideration for future improvements.We look forward to welcoming you back for another great stay.Warm regards,Krisha ShokeenDuty Manager

8/10 不錯

Ross

讚好:整潔度、職員與服務和住宿狀況
Room was excellent, beds very comfortable. Right in the middle of town. However, if you are travelling in a car this property is not for you as there is no parking on the site. The car is taken to an external parking facility and you need to give 30mins notice to get your car to the front door. Staff very helpful.
於 2024 年 3 月住了 4 晚
krisha shokeen 於 2024年4月2日的回應
Dear Ross,Thank you for your feedback! We're delighted to hear that you enjoyed your excellent room with comfortable beds and found our central location convenient. We appreciate your kind words about our helpful staff.Regarding the parking situation, we understand your concern and apologize for any inconvenience it may have caused. We are continuously working to improve our services, and your feedback will be considered for future enhancements.We hope to welcome you back for another enjoyable stay.Warm regards,Krisha Shokeen

10/10 優異

paul (Melbourne)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay in the middle of Hobart.
於 2024 年 3 月住了 3 晚
krisha shokeen 於 2024年3月31日的回應
Dear Paul,Thank you for the lovely review. We are happy that you loved the location. We look forward to welcoming you back.Regards,KrishaDuty Mangger

10/10 優異

Tabitha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Well thought out amenities.
於 2024 年 3 月住了 4 晚
krisha shokeen 於 2024年3月29日的回應
Dear TabithaThank you for taking the time to share your feedback regarding the birthday amenities provided during your stay. We are delighted to hear that you found them well thought out and appreciated.At Crowne Plaza, we strive to make every guest's special occasions memorable and enjoyable. Your positive comments serve as great encouragement for our team as we continue to enhance our services and offerings.We look forward to welcoming you back for another exceptional stay in the future, and we hope to have the opportunity to celebrate more special moments with you.Warm regards,Krisha Shokeen

10/10 優異

Emmanuel

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Central to all Facilities and shopping.
於 2024 年 3 月住了 4 晚
Vickie 於 2024年3月27日的回應
Dear Emmanuel,Thank you for the fantastic feedback! We're thrilled you found our location so convenient. We look forward to welcoming you back soon!Best regards,Vickie LeCrowne Plaza Hobart Team

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
krisha shokeen 於 2024年3月20日的回應
Dear Paul,Thank you for taking time, to leave us a positive review. We look forward to welcoming you back soon.Warm Regards,Krisha

10/10 優異

Brandilyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is very conveniently located for easy exploration of the CBD and surrounds
於 2024 年 3 月住了 4 晚
krisha shokeen 於 2024年3月12日的回應
Dear Brandilyn,Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located for exploring the CBD and surrounding areas.We hope you had a wonderful time exploring, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Krisha ShokeenDuty Manager

8/10 不錯

Rodney

讚好:整潔度、職員與服務和住宿狀況
The lifts take a stupid amount of time ti operate. Sometimes 5-10 minutes. Staff are excellent, breakfast very good. No onset parking, so pay $35 per day for valet parking. It is quick and easy, no complaint re parking, I
於 2024 年 2 月住了 3 晚
Crowne Plaza Hobart 於 2024年2月22日的回應
Dear Mr. Rodney, We appreciate your detailed feedback regarding your recent experience. We're delighted to hear that you found our staff to be excellent and enjoyed our breakfast offerings. However, we're sorry to learn about the inconvenience you faced with the lifts taking longer than expected to operate. We understand the frustration this can cause and assure you that we're actively working on improving this aspect to enhance the overall guest experience.Regarding the parking situation, while we understand that the valet parking comes at an additional cost, we're glad to hear that you found the service to be quick and easy. We strive to provide convenience to our guests, and it's reassuring to know that our valet service met your expectations.Your feedback is invaluable to us as we continuously strive to enhance our services, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing to stay with us.

8/10 不錯

Troy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
Everything was good, the only problem I had was the room service food it was inedible: added chicken was a schnitzel that was overcooked (black) and dry, sourdough was so Smokey that it was like licking an ashtray, soup was from a can and carbonara tasted like it was from a jar not worth the money
於 2024 年 2 月住了 3 晚
Crowne Plaza Hobart 於 2024年2月18日的回應
Dear Troy,We're genuinely sorry to hear about your disappointing experience with our room service food. This certainly doesn't reflect the quality and standards we strive to uphold. Your feedback is invaluable to us, and we're taking immediate steps to address the issues you've raised with our culinary team. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in our service in the future. If you'd like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly.

10/10 優異

Troy

家人同遊
讚好:設施服務和住宿狀況
Great location with easy walk to shopping and restaurants. Valet for $35 a day. Great deck with happy hour and excellent coffee in the mornings
於 2024 年 2 月住了 2 晚
Crowne Plaza Hobart 於 2024年2月15日的回應
Dear Troy,Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our prime location, making it convenient to explore the shopping and dining options nearby. Our team works hard to ensure that every aspect of your stay is enjoyable, from our valet service to our relaxing deck with happy hour specials. We're glad you appreciated the excellent coffee offerings in the mornings – there's nothing like starting the day off right! We look forward to welcoming you back for another wonderful stay in the future.

8/10 不錯

Brian

於 2024 年 2 月住了 3 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you enjoyed your overall experience. If there's anything specific you feel we could improve on to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experiences, and your feedback is invaluable to us. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 優異

steve Ki Yong

於 2024 年 2 月住了 3 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you enjoyed your overall experience. If there's anything specific you feel we could improve on to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experiences, and your feedback is invaluable to us. We hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 不錯

Emma

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place to stay everything was clean but Parker is terrible there is no where to park only if you pay $35 and they go park it for you which I didn't think was fair but we had no choice because there was nowhere else to park
於 2024 年 2 月住了 1 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for your feedback! We're glad to hear that you found everything clean during your stay. We understand your frustration with the parking situation, and we apologize for any inconvenience it may have caused. We'll definitely take your comments into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your business and hope to welcome you back soon!

8/10 不錯

Tim

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you enjoyed your overall experience. If there's anything specific you feel we could improve on to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experiences, and your feedback is invaluable to us. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 優異

Jamie

讚好:整潔度、職員與服務和住宿狀況
Great stay
於 2024 年 2 月住了 1 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for your review! We're thrilled to hear that you had a great stay with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 優異

Amanda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The view from the floor to ceiling window was a real wow moment when we walked into our room. The room itself was really comfortable and modern. The bed and bedding felt luxurious and the buffet breakfast was the best one I've been to in a really long time and great value as well. The valet parking was tricky, it was poorly signed and when you don't know where you are or what to do driving in the middle of the city trying to figure out where to pull over was unsafe and needs to improve.
於 2024 年 1 月住了 5 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the stunning view from your room, as well as the comfort and modern amenities it offered. It's fantastic to know that you found the bed and bedding luxurious and that you enjoyed our buffet breakfast.We apologize for any inconvenience you experienced with our valet parking. Your feedback regarding the signage and safety concerns is greatly appreciated, and we'll certainly take it into consideration as we work to improve our parking process for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed in a king clubroom and the service from all the staff especially in the club lounge was the best i have recieved. Dont overlook this gem of a hotel.
於 2024 年 2 月住了 1 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our king clubroom and that the service from our staff, especially in the club lounge, exceeded your expectations. Providing exceptional service is always our top priority, and it's incredibly rewarding to receive such positive feedback.We appreciate your recommendation and kind words about our hotel. We strive to create memorable experiences for all our guests, and we're delighted to have made your stay special. We look forward to welcoming you back for another fantastic stay in the future!

4/10 欠佳

Luke

家人同遊
讚好:整潔度
不滿:職員與服務和住宿狀況
If you have the unfortunate timing of large sports teams departing expect delays. It took us 40mins to just gain a park to allow us to check in. The parking is terrible.
於 2024 年 1 月住了 1 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with parking during your stay, especially due to the departure of large sports teams. Your comments are important to us, and we will certainly take them into consideration as we work to improve our parking process to ensure a smoother experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a better experience soon.

10/10 優異

Keiren

讚好:整潔度
於 2024 年 1 月住了 4 晚
Crowne Plaza Hobart 於 2024年1月31日的回應
Dear Keiren,Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and it inspires us to continue delivering exceptional service. We look forward to serving you again in the future!

6/10 一般

Mia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel & room however if you are staying on a Friday or Saturday night be prepared to be awake until the early hours of the morning due to a very loud nightclub that is located below the hotel. Buffet breakfast was great, there is a lot of positives to the hotel but the noise was unbearable.
Crowne Plaza Hobart 於 2024年1月31日的回應
Dear Mia,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our lovely hotel and room, as well as our buffet breakfast. Your feedback about the noise from the nightclub is valuable to us, and we apologize for any inconvenience it caused during your stay. We understand the importance of a good night's sleep and will certainly look into ways to address this issue. We appreciate your constructive criticism and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 優異

Pratik

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service and very good staff,
於 2024 年 1 月住了 3 晚
Crowne Plaza Hobart 於 2024年1月31日的回應
Dear Pratik,We're truly honored by your fantastic 5-star review! Knowing that we exceeded your expectations fills us with immense joy. Thank you for taking the time to share your experience with us. We're committed to maintaining this standard of excellence and can't wait to welcome you back again soon!

10/10 優異

Sachin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Team @ Crowne plaza, thank you for your wonderful service. We particularly enjoyed the breakfast service. The juicer in the kitchen is the highlight. The service at the breakfast was impressive. Keep up the good work.
於 2024 年 1 月住了 4 晚
Nils 於 2024年1月20日的回應
Dear Sachin,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience at Crowne Plaza, and we truly appreciate your kind words about our service.It's fantastic to know that you particularly enjoyed our breakfast service, and we're thrilled that the juicer in the kitchen stood out as a highlight for you. Providing a memorable and impressive dining experience is always our goal, and we're happy to hear that we succeeded during your visit.Your encouragement means a lot to our team, and we are committed to keeping up the good work. If there's anything specific you loved about the breakfast service or any other aspects of your stay, please feel free to share more details.We look forward to the pleasure of welcoming you back to Crowne Plaza in the future. Thank you once again for choosing us!

8/10 不錯

Linda

讚好:職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Nils 於 2024年1月20日的回應
Dear Linda,We want to extend our sincere thanks for taking the time to share your feedback through the 4 out of 5 review on Expedia.If there are specific aspects that stood out to you or areas where we could improve to make your next stay even better, we would love to hear more. Our commitment to providing excellent service is unwavering, and your input helps us to continually refine and exceed expectations.Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 不錯

Amanda

於 2024 年 1 月住了 6 晚
Crowne Plaza Hobart 於 2024年2月14日的回應
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you enjoyed your overall experience. If there's anything specific you feel we could improve on to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our guests' experiences, and your feedback is invaluable to us. We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 優異

Donald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel - rooms are high end and very architectural. Shame there are no doors on the shower recess and the WC. Because of the lack of a door the shower will spray water into the bathroom. Not deal breakers but sometimes architects get it wrong. Staff are incredible. The breakfast buffet first class - only issue is there is only one coffee machine and always a queue at it - need at least one more machine. We love the do it yourself juice machine! The entrance to the hotel is in the very centre of the CBD and not particularly attractive - blink and you willl miss it. Main reception is on the 4th floor. We would stay there again.
於 2024 年 1 月住了 4 晚
Nils 於 2024年1月20日的回應
Dear Donald,Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel to be great and enjoyed the high-end architectural design of our rooms. Your positive comments about our incredible staff and first-class breakfast buffet are truly appreciated.We appreciate your feedback regarding the shower and WC design in the rooms. We apologize for any inconvenience caused by the lack of doors, and we will certainly take your comments into consideration for future improvements.Your observation about the coffee machine is duly noted. We understand the importance of a smooth breakfast experience, and we will explore options to address the queue, possibly by adding another machine to ensure efficiency.We are pleased to hear that you love the do-it-yourself juice machine; it's always our aim to offer a variety of choices to enhance your experience.Regarding the hotel entrance and its visibility in the CBD, we appreciate your input. We will assess ways to enhance the visibility of our entrance to make it more easily identifiable for our guests.We are grateful for your feedback and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or discuss further, please feel free to reach out.

10/10 優異

Sizo

讚好:整潔度、職員與服務和住宿狀況
We enjoyed the club lounge access and the food. The staff there were also really friendly and welcoming.
於 2024 年 1 月住了 6 晚
Nils 於 2024年1月20日的回應
Dear Sizo,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your experience at our club lounge and that the food met your expectations. It's wonderful to know that our staff contributed to making your visit memorable with their friendly and welcoming demeanor.Our team takes pride in delivering excellent service, and your kind words motivate us to continue exceeding our guests' expectations. We truly appreciate your acknowledgment of the positive aspects of your stay.Should you have any further comments or suggestions to enhance your future experiences with us, please do not hesitate to share them. We value your input and strive to make every visit outstanding.We look forward to welcoming you back to our club lounge and providing you with another enjoyable stay.

8/10 不錯

Adnan

讚好:住宿狀況
We had an excellent stay and everything was high level but was surprised to see that one out of key elevators remained “out of service” causing inconvenience to guests at a very busy time - The staff at breakfast time was launched without proper training and it obviously impacted the quality of service - I will definitely come back - but hope the management will pay attention to these matters
於 2024 年 1 月住了 7 晚
Nils 於 2024年1月20日的回應
Dear Adnan,Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that overall, you had an excellent experience and that you are considering returning. Your commitment to returning is greatly appreciated.We apologize for any inconvenience caused by the out-of-service elevator, especially during a busy time. Our maintenance team is actively addressing this issue to ensure a smoother experience for our guests in the future.Additionally, we appreciate your constructive feedback regarding the staff during breakfast. Please be assured that we take this matter seriously, and we will provide the necessary training to ensure our team delivers the high-quality service our guests deserve.Your comments are invaluable to us as we strive to continually improve our services. We are grateful for your understanding and patience in these matters.We look forward to welcoming you back on your next visit, and we assure you that your concerns will be thoroughly addressed. If you have any further feedback or specific suggestions, please feel free to share them with us.Thank you for choosing our hotel, and we appreciate the opportunity to serve you better in the future.

8/10 不錯

KUONG

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like: Right in the heart of the city, friendly staff, cleanliness, choice of breakfast. Dislike: Noice from the nearby night club on Friday night, valet parking can take up to 20 minutes of waiting time, Nearby building's fire alarm went off on Saturday 3am.
於 2024 年 1 月住了 4 晚
Nils 於 2024年1月16日的回應
Dear Kuong,Thank you for taking the time to provide your feedback. We are delighted to hear that you enjoyed the central location of our hotel, our friendly staff, cleanliness, and the variety of breakfast options. Your positive comments are truly appreciated.We understand that a peaceful night's sleep is crucial for our guests, and we sincerely apologize for the inconvenience caused by the noise from the nearby night club on Friday night. We are actively exploring ways to address this issue to enhance our guests' overall experience.We also apologize for the wait time you experienced with our valet parking service. We are working to streamline this process to minimize wait times and ensure a more efficient service for our guests.The unexpected fire alarm incident from the nearby building on Saturday at 3 am is deeply regrettable, and we understand the disruption it caused. We will collaborate with local authorities to prevent such incidents in the future and improve the communication process during emergencies.Your valuable feedback is crucial in our continuous efforts to enhance the guest experience, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with an improved stay.Thank you once again for choosing our hotel.

10/10 優異

Chris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 5 晚
Nils 於 2024年1月14日的回應
Dear Chris,Thank you so much for taking the time to leave a 5 out of 5 review on Expedia! We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another outstanding experience in the future.

10/10 優異

Julie-Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Crowne is situated in a great location with easy access to transport and dining options. Our rooms were very well appointed and comfortable. The included Buffet breakfast daily was a winner. We would definitely stay again.
於 2024 年 1 月住了 4 晚
Nils 於 2024年1月14日的回應
Dear Julie-Ann,Thank you for sharing your fantastic feedback with us! We're delighted to hear that you enjoyed your stay at Crowne Plaza. It's great to know that the hotel's central location, convenient access to transportation, and dining options added to your overall experience.We're thrilled that you found your rooms to be well-appointed and comfortable. It's wonderful to hear that the included buffet breakfast was a winner for you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

10/10 優異

Sumesha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay, enjoyed the lounge use and great view. Staff were friendly and helpful. Bathroom was huge with an amazing bathtub. Would recommend
於 2024 年 1 月住了 3 晚
Nils 於 2024年1月14日的回應
Dear Sumesha,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great place to stay and enjoyed the lounge facilities with a great view.It's wonderful to know that our staff contributed to your positive experience with their friendly and helpful service. We're also thrilled that you appreciated the spacious bathroom and amazing bathtub.Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 優異

Pasquale

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay with family. Very central and walking distance to the harbour and markets. Nice Buffett breakfast and kids loved the stay. Overall great service.
於 2024 年 1 月住了 2 晚
Nils 於 2024年1月14日的回應
Dear Pasquale,Thank you for sharing your wonderful feedback with us! We're delighted to hear that you and your family had a nice stay.It's fantastic to know that the buffet breakfast and the overall experience made your stay enjoyable, and that the kids loved it too. Providing great service is our top priority, and we're thrilled to have met your expectations.We appreciate your kind words and hope to welcome you and your family back for another memorable stay in the future.

8/10 不錯

David

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Just Average
Reception is incredibly slow. I had to just dump my key after waiting 15 minutes to check out. Check in was equally as slow and awkward. Service at breakfast was very average. No one greeting guests. No offer of coffee on arrival, no explanation of omelettes we’re possible on request. Rooms are excellent, spacious and comfortable.
於 2024 年 1 月住了 3 晚
Nils 於 2024年1月9日的回應
Dear David,Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are pleased to hear that you found our rooms to be excellent, spacious, and comfortable.However, we sincerely apologize for the inconveniences you encountered during check-in and check-out. Your experience does not align with the level of service we strive to provide, and we will be addressing these concerns with our reception and breakfast service teams to ensure improvements.We take your feedback seriously, and we appreciate your insights into areas where we can enhance our guest experience. If there are any specific details you'd like to share or if there's anything we can do to make it right, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

8/10 不錯

Joanne

讚好:整潔度、職員與服務和住宿狀況
Great friendly service, the room was lovely
於 2024 年 1 月住了 2 晚
Nils 於 2024年1月9日的回應
Dear Joanne,Thank you for sharing your feedback with us. We're delighted to hear that you experienced great and friendly service during your stay. It's wonderful to know that you found the room lovely.Your positive comments are truly appreciated, and they inspire us to continue delivering excellent hospitality. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 優異

Ching Yu

/
於 2024 年 1 月住了 1 晚
Nils 於 2024年1月9日的回應
Dear Ching Yu,Thank you so much for taking the time to leave us a 5 out of 5 feedback! We are thrilled to hear that you had a positive experience during your stay.Your high rating is greatly appreciated, and it motivates our team to continue delivering excellent service. If there are any specific aspects of your stay that stood out or any suggestions you have for improvement, we would love to hear them.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing us!

10/10 優異

Philip

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly Recommend
Convenient location close to shopping precincts and 15 min walk to docks areas. View from room was better than expected through full room height and width windows. Room controls for curtains and blinds were convenient. Best selection buffet breakfast we have had and includes able to order extras to your liking. Highly recommend hotel and service from staff.
於 2023 年 12 月住了 8 晚
Nils 於 2024年1月9日的回應
Dear Philip,Thank you for sharing your wonderful feedback with us. We're thrilled to hear that you found our hotel's location convenient, with proximity to shopping precincts and the docks area. It's fantastic that the view from your room exceeded expectations, and you found the room controls for curtains and blinds convenient.We're especially delighted that you enjoyed our buffet breakfast, including the ability to order extras to your liking. Your recommendation and positive remarks about our staff's service are truly appreciated.We look forward to welcoming you back and providing another excellent experience during your next visit.

10/10 優異

Lynn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, clean and great amenities
於 2024 年 1 月住了 1 晚
Nils 於 2024年1月9日的回應
Dear Lynn,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our hotel very nice, clean, and with great amenities.Your positive comments are greatly appreciated, and they motivate us to continue providing excellent service. If there's anything specific you enjoyed or if you have any suggestions for further improvement, please feel free to let us know.We look forward to the opportunity to welcome you back for another enjoyable experience in the future.