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The Mercer

4.0 star property
Art Deco hotel with 24-hour fitness centre and 24-hour front desk

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Photo gallery for The Mercer

Relax in a stylish space with a comfortable sofa, flat-screen TV, and plush bed.
Relax in a well-appointed room with a kitchenette, seating area, and large flat-screen TV.
Standing tall in the heart of the city, THE MERCER CENTRAL offers stunning views from its upper floors.
Welcome to our reception area, featuring a sleek reception desk, comfortable seating, and a stylish floor design.
Enjoy dining under the shade of large umbrellas in a beautifully maintained outdoor space with a variety of seating options.

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for One-bedroom Executive

1 bedroom, premium bedding, down duvets, Select Comfort beds

One-bedroom Executive

7.0 out of 10
Good
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Separate bedroom
Premium bedding
  • 600 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Executive

1 bedroom, premium bedding, down duvets, Select Comfort beds

Studio Executive

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
Down duvet
Separate bedroom
  • 400 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Premier

1 bedroom, premium bedding, down duvets, Select Comfort beds

Studio Premier

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
Down duvet
Separate bedroom
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
29 Jervois Street, Sheung Wan, Hong Kong

What's nearby

  • Soho - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 5 min walk - 0.4 km
  • Lan Kwai Fong - 8 min walk - 0.7 km
  • Hong Kong Convention and Exhibition Centre - 3 min drive - 2.8 km
  • Ocean Park - 7 min drive - 7.3 km

Getting around

  • Sheung Wan Station - 2 min walk
  • Hong Kong Central Station - 12 min walk
  • Hong Kong International Airport (HKG) - 33 min drive

Restaurants

  • ‪2 Cafe - ‬2 min walk
  • ‪Samsen - ‬1 min walk
  • ‪Ăn Chơi - ‬1 min walk
  • ‪Zoo - ‬1 min walk
  • ‪Cafe Queen's - ‬1 min walk

About this property

The Mercer

Upscale hotel near Soho
Located close to PMQ and Tai Kwun - Centre for Heritage and Arts, The Mercer provides dry cleaning/laundry services and a 24-hour gym. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Limo/town car service, smoke-free property and a front desk safe
  • Multilingual staff, tour/ticket information and a lift
  • Luggage storage, a 24-hour front desk and concierge services
  • Guest reviews give top marks for the first-rate property condition
Room features
All 55 rooms have comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Select Comfort beds and down duvets
  • Bathrooms with rainfall showers and deep-soaking baths
  • HDTVs with Netflix, streaming services and cable channels
  • Wardrobes/cupboards, mini fridges and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 31 floors
  • Art Deco architecture
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mercer Hong Kong Hotel
Mercer Hong Kong
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong Hotel
Citadines Mercer Hotel
Citadines Mercer
The Mercer Hotel
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

Frequently asked questions

Is The Mercer pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Mercer?

This hotel doesn't offer parking.

What time is check-in at The Mercer?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Mercer?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Mercer located?

Located in Central & Western District, this hotel is within a 10-minute walk of PMQ, Soho and Tai Kwun - Centre for Heritage and Arts. Lan Kwai Fong and The Hong Kong Observation Wheel are also within 1 mi (2 km). Sheung Wan Station and Hillier Street Tram Stop are within a 5-minute walk.

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The Mercer Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 975 reviews
Rating 8 - Good. 405 out of 975 reviews
Rating 6 - Okay. 65 out of 975 reviews
Rating 4 - Poor. 31 out of 975 reviews
Rating 2 - Terrible. 22 out of 975 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 3 minute walk to subway station. Near great restaurants & clubs. Highly recommend !!
Stayed 3 nights in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff
Stayed 5 nights in Mar 2025

8/10 Good

Carolyn D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. It was walkable to the MTR, close to restaurants and shops. The staff was friendly and helpful. The room was clean and spacious.
Stayed 4 nights in Feb 2025

8/10 Good

Kyung Hyuk

Liked: Cleanliness, property conditions & facilities
Easy access to the Central / So many restaurants near by...
Stayed 3 nights in Jun 2023

6/10 Okay

Siew Fuang Violet

Liked: Staff & service
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent stay, relatively convenient to MTR

Decent stay, typical room size for HK so no complains. Location is convenient near Sheung Wan MTR station. I’d suggest taking taxi to hotel from airport express station or airport as HK generally is hilly, however doable from train station (though train station has plenty of stairs). Check out is at 11am, however counter staff are helpful and may extend if required. Overall no complains, will stay here again if in HK
Stayed 2 nights in Dec 2024

6/10 Okay

Brenda

Liked: Cleanliness
The property is located near the financial center and once we figured our way around we found the metro station nearby. The staff did not understand us and there were no maps of the area. The backing of our curtains were ripped and need to be replaced. Housekeeping was very good and the suite was comfortable.
Stayed 4 nights in May 2023

2/10 Terrible

Krithi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt of smoke on check in and was partially fixed on day 3 but continue to smell of smoke. On day four cockroaches welcomed us back to our room in the evening. Housekeeping standard were poor. We felt it was not value for money either.
Stayed 4 nights in May 2024

2/10 Terrible

Riki

Disliked: Staff & service, amenities, property conditions & facilities
Aircon was extremely noisy. Room flooded when using the shower.
Stayed 5 nights in Sep 2023

2/10 Terrible

Christian

Disliked: Cleanliness, amenities, property conditions & facilities
I left after the first night and moved to a nother hotel. The aircondition cant be adjusted properly and it is noisy, make sure you bring earplugs along. It probably hasnt been maintained for years. The curtains have several holes in it. The bathroom was moldy and and not clean. Some "left overs" of the previous guest were still in the bathroom. Overall the room was just not in a good condition, not clean and not what i expect at this price level. The location of the hotel is great! I would not recommend to stay at this hotel!
Stayed 3 nights in Jun 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Difficult to locate as located within meandering side streets and as surrounded by tall buildings everywhere, pinpointing on google map difficult. Location seemed a little on the derelict side. Didn’t feel safe walking back late at night. Charged HKD500 as deposit which wasn’t made aware prior to booking on Expedia. Queries staff at check-in, but was just told this is how they do it and if I wanted clarification, I needed to take it up with booking agent.The money has already been charged on my card. Am awaiting to see if it will be refunded. Complimentary beverages turned out to be two bottles of cheap soft drinks which other hotels would’ve given for free anyway. No room upgrade - was told already booked the best. Could’ve at least given a room on taller floor. Room smelled stuffy and unused for a long time. Not sure if it was cleaned prior to checking in.
Stayed 1 night in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Valentina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Masaki

Liked: Cleanliness, staff & service, property conditions & facilities
交通の便が良く、中環、上環へは徒歩圏内で便利。
Stayed 4 nights in Mar 2025

10/10 Excellent

SEUNGMIN

Stayed 1 night in Nov 2024

4/10 Poor

Sophia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

yong jun

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

tzchiang

Stayed 1 night in Jun 2024

8/10 Good

tzchiang

Stayed 1 night in Jun 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THANKS
Stayed 3 nights in Apr 2024

10/10 Excellent

HARUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Stayed 6 nights in Oct 2023