Aloha Pingjing, Mahalo for taking the time to rate your stay at Aston Waikiki Sunset. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha, Kim AsuncionHotel Manager
6/10 一般
Yu
伴侶同遊
2024年2月2日
讚好:整潔度、設施服務和住宿狀況
Been here three times in last two months, first time was perfect.
Yu
於 2024 年 2 月住了 1 晚
Kim Asuncion 於 2024年2月6日的回應
Aloha Yu, We appreciate your honest feedback and have relayed it to our team. Mahalo for staying with us. With Aloha, Kim AsuncionHotel Manager
10/10 優異
CHIEH YUN (Taiwan)
2019年2月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHIEH YUN
於 2019 年 1 月住了 14 晚
Penny 於 2019年3月3日的回應
Thanks for staying with us. We appreciate your feedback!
Aston Waikiki Sunset--是我喜欢的类型,房间的布局、装修都非常好,我们入住的2间一间朝向钻石山一间朝向高尔夫山景,都非常漂亮,距离海滩200米左右,下海非常方便,周围到处都是ABC。特别提醒的是房间内的沙发床非常大,和家里的5尺大床一样,睡在上面很舒服,如果2家人入住的话,租一间1室一厅的应该也没问题
真實旅客
10/10 優異
真實旅客
2011年12月31日
讚好:整潔度、職員與服務和客房舒適度
总体不错,就是等电梯的时间有点久。
真實旅客
10/10 優異
Fengjing
親子同遊
2024年5月5日
讚好:整潔度、設施服務和住宿狀況
great hotel
Fengjing
於 2024 年 4 月住了 5 晚
10/10 優異
Sandra
多人同遊
2024年5月4日
讚好:整潔度和住宿狀況
People very polite and room clean.
Sandra
於 2024 年 5 月住了 1 晚
Guest Service Supervisor 於 2024年5月4日的回應
Aloha Sandra, Thank you very much for your positive review!We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for choosing to stay with us.Mahalo,
8/10 不錯
Eric Atherstone
2024年5月2日
讚好:整潔度和住宿狀況
This was our second time staying at the Aston Waikiki Sunset. Our first time was great. This time we had my handicapped mother. We called the hotel beforehand to request a toilet seat extender and a shower chair. It took one and a half days for them to bring these items after I called housekeeping and the front desk repeatedly. They seemed not to care. We will not be staying here again.
Eric Atherstone
於 2024 年 4 月住了 4 晚
Guest Service Supervisor 於 2024年5月4日的回應
Aloha Eric,Thank you for returning to the Aston Waikiki Sunset and for taking the time to share your feedback. We deeply regret that your recent experience did not meet the high standards of service that you rightly expected and that we strive to provide, especially during your first visitWe apologize sincerely for the delay and the frustration caused in providing the necessary accessibility accommodations for your mother.Please be assured that we are taking your feedback very seriously. We are currently reviewing our procedures for handling special requests to ensure they are met promptly and with the utmost attention they deserve. It’s our priority to accommodate all guests with sensitivity and urgency, especially when it comes to accessibility needs.We understand your decision regarding future stays, yet we sincerely hope you will reconsider and give us another opportunity to restore your faith in our hotel.Mahalo
10/10 優異
DanicaMae
2024年4月29日
讚好:整潔度和住宿狀況
DanicaMae
於 2024 年 4 月住了 1 晚
Guest Service Supervisor 於 2024年5月4日的回應
Aloha DanicaMae,Thank you so much for your wonderful review and for giving us a perfect rating!Mahalo
8/10 不錯
???
2024年4月27日
讚好:整潔度
???
於 2024 年 4 月住了 4 晚
Guest Service Supervisor 於 2024年5月4日的回應
AlohaThank you so much for your wonderful review and for giving us a perfect rating!Mahalo
10/10 優異
Ryan
2024年4月27日
讚好:整潔度、設施服務和住宿狀況
Loves this hotel. Close to the beach and you can cook too with full of cooking equipments.
Ryan
於 2024 年 4 月住了 7 晚
Guest Service Supervisor 於 2024年5月4日的回應
Aloha Ryan,Thank you for your wonderful review! We are delighted to hear that you loved your stay at our hotel.It's always our aim to provide a comfortable and enjoyable experience, allowing you to feel at home while exploring the area. We're glad these amenities added value to your stay.We look forward to welcoming you back soon for another memorable visit. Thank you once again for choosing the Aston Waikiki SunsetMahalo
10/10 優異
Zantric
伴侶同遊
2024年4月26日
讚好:整潔度、設施服務和住宿狀況
Loved how quit it was and clean! The staff were all really nice and helped us w an early checkout
Zantric
於 2024 年 4 月住了 3 晚
Guest Service Supervisor 於 2024年5月4日的回應
Aloha ZantricThank you for taking the time to leave such a lovely review of your stay at our hotel.We hope to have the pleasure of welcoming you back again soon. Thank you for choosing [Hotel Name] for your stay.Mahalo
10/10 優異
Lai
2024年4月24日
Lai
於 2024 年 4 月住了 14 晚
Guest Service Supervisor 於 2024年5月5日的回應
Aloha Lai, Thank you so much for your wonderful review and for giving us a perfect rating! Mahalo
10/10 優異
Jeanne-Mance
伴侶同遊
2024年4月22日
讚好:整潔度和住宿狀況
Very friendly welcoming! Good location !
Jeanne-Mance
於 2024 年 4 月住了 2 晚
Guest Service Supervisor 於 2024年5月5日的回應
Aloha Jeanne-ManceThank you so much for your kind review! We are delighted to hear that you felt warmly welcomed by our team.We look forward to the opportunity to welcome you back to the Aston Waikiki Sunset in the near future. Thank you for choosing to stay with us and for sharing your experience.
4/10 欠佳
Jennifer
家人同遊
2024年4月18日
不滿:整潔度、設施服務和住宿狀況
Kind of bad because housekeeper did not come to my room and was pretty dirty and front desk would not give us completely what we need like first aid Band-Aids. They made us walk all the way down to the lobby to get that other than those things. Everything was pretty good.
Jennifer
於 2024 年 4 月住了 5 晚
Kim Asuncion 於 2024年4月23日的回應
Aloha Jennifer, We regret to have left you with this impression. Our staff is trained to provide guests with service that is representative of the aloha spirit, and we apologize that this wasn’t the case for you. We appreciate your candid feedback and have shared it with our team.With Aloha, Kim AsuncionHotel Manager
6/10 一般
YOSHIAKI
2024年4月18日
YOSHIAKI
於 2024 年 4 月住了 3 晚
Kim Asuncion 於 2024年4月23日的回應
Aloha Yoshiaki, Mahalo for rating your recent stay with us! We hope to welcome you back very soon. With Aloha, Kim AsuncionHotel Manager
10/10 優異
Priscilla May (Seattle)
家人同遊
2024年4月16日
讚好:整潔度、設施服務和住宿狀況
Very convenient location and comes with great amenities for family trip. The view from our unit was a great upgrade too (city, mountain and ocean). Thank you Aston Waikiki Sunset for the hassle free experience.
Priscilla May
於 2024 年 4 月住了 8 晚
Guest Service Supervisor 於 2024年5月5日的回應
Aloha Priscilla, Thank you for sharing your wonderful experience at Aston Waikiki Sunset! We are thrilled to hear that you found our location convenient and the amenities suitable for your family trip. It's great to know that the view from your unit added an extra touch of enjoyment to your stay.We aim to provide a seamless and enjoyable experience for all our guests, and your feedback affirming a hassle-free stay is truly rewarding for us. We look forward to welcoming you and your family back on your next trip and hope to continue exceeding your expectations.Mahalo
10/10 優異
Gary
伴侶同遊
2024年4月14日
讚好:整潔度、設施服務和住宿狀況
I always enjoy my stay at the Waikiki Sunset -(stayed at least a dozen times - friendly helpful staff … clean and tidy suites… it’s a great option
Gary
於 2024 年 3 月住了 12 晚
Guest Service Supervisor 於 2024年4月14日的回應
Aloha Gary,Thank you for sharing your positive experience with us! We're delighted to hear that you've enjoyed your stays at the Waikiki Sunset and that our friendly staff and clean suites have contributed to making your visits memorable. We look forward to welcoming you back for many more enjoyable stays in the future!Mahalo
8/10 不錯
Pat
家人同遊
2024年4月12日
Property was dated. But for our purposes and budget was good. Proximity to the beach was great
Pat
於 2024 年 4 月住了 6 晚
Guest Service Supervisor 於 2024年4月12日的回應
Aloha, Thank you for sharing your experience!Mahalo
6/10 一般
betty
2024年4月11日
betty
於 2024 年 3 月住了 8 晚
Kim Asuncion 於 2024年4月16日的回應
Aloha Betty, Mahalo for rating your recent stay with us! We hope to welcome you back very soon. With Aloha, Kim AsuncionHotel Manager
8/10 不錯
dolores
2024年4月10日
讚好:整潔度和住宿狀況
dolores
於 2024 年 4 月住了 5 晚
Guest Service Supervisor 於 2024年4月11日的回應
Aloha,Thank you for your review and for awarding us 4 stars! Mahalo
Aloha Diana,Thank you so much for your wonderful review and for giving us a perfect rating! Mahalo
10/10 優異
Daliah
家人同遊
2024年4月6日
讚好:整潔度、設施服務和住宿狀況
Well maintained for older property. Room was clean, check in and out was effortless, and staff were professional.
Daliah
於 2024 年 4 月住了 3 晚
Guest Service Supervisor 於 2024年4月11日的回應
Aloha, We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Mahalo
10/10 優異
Yiming (Mountain View)
親子同遊
2024年4月5日
讚好:整潔度、設施服務和住宿狀況
The room has a spacious kitchen, which is a great plus. Parking infrastructure can be improved.
Yiming
於 2024 年 4 月住了 3 晚
Guest Service Supervisor 於 2024年4月11日的回應
Aloha, Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Mahalo
4/10 欠佳
koichi
2024年4月4日
koichi
於 2024 年 3 月住了 3 晚
Kim Asuncion 於 2024年4月30日的回應
Aloha Koichi, Mahalo for staying with us. Please let us know about the issue you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha, Kim AsuncionHotel Manager
10/10 優異
Robert
伴侶同遊
2024年4月4日
讚好:整潔度、設施服務和住宿狀況
It was close to places. Very clean though furnishings were a bit old. Staff was very helpful.
Robert
於 2024 年 3 月住了 3 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha Robert,Thank you for awarding us with 5 stars! We're delighted to hear that you had a fantastic experience during your stay. Your kind words mean the world to us. We can't wait to have you back for another memorable visit!Mahalo
10/10 優異
Krystle
伴侶同遊
2024年4月3日
讚好:設施服務和住宿狀況
Everyone was pleasant and the property was beautiful and easily accessible
Krystle
於 2024 年 3 月住了 4 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha KrystleThank you so much for the wonderful review. Your satisfaction is our top priority. We look forward to welcoming you back again soon!Mahalo,
6/10 一般
Francisco (Oakland)
家人同遊
2024年4月2日
不滿:整潔度和住宿狀況
The hallway rugs are in terrible shape and the room had many cockroaches in it. The room was a single bedroom suite so it was larger which was nice. it had a single bed and double in the room and a pull out couch. It would be nice to have more rooms with two doubles or if the sleeper couch had a higher quality mattress. The price was not too bad at $179.48 /night. The location was a bit of a walking distance to the central part of Waikiki but not too bad but we did feel safe there.
Francisco
於 2024 年 3 月住了 3 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha Francisco, Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered. Your feedback is valuable, and we will promptly address these problems to ensure a better experience for our guests in the future. We are glad to hear that you enjoyed the size of the one-bedroom suite as well as the sense of security in the location. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay that exceeds your expectations. Thank you for choosing us for your accommodation needs.Mahalo
8/10 不錯
Ludin (Burien)
2024年4月1日
讚好:整潔度
Ludin
於 2024 年 3 月住了 4 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha Ludin, Thank you so much for the wonderful review. Your satisfaction is our top priority. We look forward to welcoming you back again soon!Mahalo,
10/10 優異
Julai
2024年4月1日
讚好:整潔度和住宿狀況
Julai
於 2024 年 3 月住了 1 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha Julia,Thank you so much for the wonderful review. Your satisfaction is our top priority. We look forward to welcoming you back again soon!Mahalo,
6/10 一般
Henry
2024年3月31日
讚好:住宿狀況
Henry
於 2024 年 3 月住了 6 晚
Guest Service Supervisor 於 2024年4月5日的回應
Aloha Henry, Thank you very much for your feedback. Your input is valuable to us as we are always striving to improve. We hope to have the opportunity to welcome you again in the future and provide an experience that fully meets your expectations.Mahalo
10/10 優異
Liz
伴侶同遊
2024年3月28日
讚好:整潔度、設施服務和住宿狀況
Nice room and amenities. Easy check and out, i would stay here again.
Liz
於 2024 年 3 月住了 2 晚
Penny 於 2024年3月28日的回應
Thanks for staying with us. We appreciate your feedback!