We booked the property for September 2–4, 2026, but left one day early because we could not comfortably sleep in either bedroom. One mattress was extremely hard, while the other sagged toward the center and caused the sleeper to roll into the middle.
We notified the owners when we left and specifically asked whether they would provide a partial refund or adjustment for the unused night. After receiving no response, we followed up and again requested an adjustment. The owners eventually responded regarding the mattresses, stating that other guests had found them comfortable and that mattress comfort is subjective. However, they did not acknowledge or respond to our request for a refund or adjustment at all.
We did not want to leave early and would have preferred to complete the stay we paid for. We are requesting reimbursement for the unused night because the sleeping conditions resulted in our early departure and our repeated request for a partial refund was never addressed.