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羅斯拉各斯溫泉村溫德姆華美達酒店的評價

3 out of 5
羅斯拉各斯溫泉村溫德姆華美達酒店
1 Los Lagos Way, Hot Springs Village, AR

評價

9.2

卓越

10 分評分，優異；1417 則評價中有 989 則" "
8 分評分，不錯；1417 則評價中有 305 則" "
6 分評分，一般；1417 則評價中有 83 則" "
4 分評分，欠佳；1417 則評價中有 18 則" "
2 分評分，很差；1417 則評價中有 22 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Ralph

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was nice and quiet and friendly i definitely will be back in the near future
於 2024 年 4 月住了 3 晚
Edna Melton - General Manager 於 2024年4月26日的回應
We are so happy to hear this! See you soon!

8/10 不錯

Ronnie

於 2023 年 7 月住了 2 晚
Edna Melton - General Manager 於 2024年4月26日的回應
Thank you and please visit us again soon!

10/10 優異

Thomas

讚好：整潔度
Highly recommend the property. We will definitely be back.
於 2024 年 3 月住了 2 晚
Edna Melton - General Manager 於 2024年4月2日的回應
We really appreciate this and see you soon!

10/10 優異

Grant

伴侶同遊
讚好：整潔度和住宿狀況
Nice and secluded area near Hot Springs. Far enough out of town to enjoy the quiet yet close enough to access Hot Springs and surrounding areas easily. Property had everything we needed and more. Easy to find, clean, great staff and service all the way! We highly recommend Los Logos in Hot Springs Village! We will be staying there again our next visit!
於 2024 年 3 月住了 2 晚
Edna Melton - General Manager 於 2024年4月2日的回應
Thank you for the awesome review! Come back soon!

2/10 很差

Aaron

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The Staff were AWESOME!!!! Unfortunately, the property is older and in pretty bad condition. The walls are paper thin, the heating/cooling system was apparently possessed by the Devil, because no matter how many times we tried to set it to cool, it kept setting itself back to a very uncomfortable temperature (Hot)! The beds were also very uncomfortable as well! Give the staff raises and knock down and totally remodel the property!
於 2024 年 3 月住了 3 晚
Edna Melton - General Manager 於 2024年3月26日的回應
Thank you for your review and we are so sorry that you didn't enjoy your stay. The maintenance staff is trained to assist you with any HVAC issues that you may have as you share a system between the A and B sides of each condo. If you need a topper for the beds, we have them available. Again our apologies.

8/10 不錯

Samantha

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Didn’t have a balcony like I thought. Other than that the place was clean & quiet & what I expected.
於 2024 年 2 月住了 2 晚
Edna Melton - General Manager 於 2024年3月22日的回應
Thank you so much for your review! Please make sure to verify the room amenities when booking and there is a big difference in room types and prices. We hope you will come back and see us again.

2/10 很差

Theron

家人同遊
The neighbors were horrible. It was after midnight and their music was blasting. Plus, they were super loud. We couldn’t call anyone, because the office closes at five. We couldn’t move rooms either. My wife and I were are so upset about it. We regret having stayed at this property.
於 2024 年 3 月住了 2 晚
Edna Melton - General Manager 於 2024年3月17日的回應
Thank you for your review and we are so sorry that you had noisy neighbors. The resort was 100% occupied for Spring Break. Quiet time is 11 PM to 8 AM. Violations should be directed to the local police by calling 911. They will respond promptly.

8/10 不錯

ROY

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 4 晚
Edna Melton - General Manager 於 2024年3月10日的回應
Thank you and please visit us again soon!

6/10 一般

Criselda

家人同遊
讚好：整潔度和住宿狀況
Walls are to thin barely playing music and I got a complaint of noise wasn’t even loud I could hear the people next door to us all their conversations
於 2024 年 2 月住了 2 晚
Edna Melton - General Manager 於 2024年2月27日的回應
Thank you for your review and our apologies that you received a noise complaint during your stay. We are so sorry and we hope you will come back and see us again.

10/10 優異

Crystal

伴侶同遊
讚好：整潔度和住宿狀況
Beautiful, quiet place to stay! So relaxing and just what my husband and I needed!
於 2024 年 2 月住了 2 晚
Edna Melton - General Manager 於 2024年2月27日的回應
Thank you Crystal! We are so happy you enjoyed your stay and we hope to see you again soon!

10/10 優異

Jenifer

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very great all around stay.
於 2024 年 2 月住了 3 晚
Edna Melton - General Manager 於 2024年2月20日的回應
We are all happy to hear that you enjoyed your stay Jenifer! Please visit us again soon.

10/10 優異

ashley

伴侶同遊
讚好：設施服務
Property was unbelievable clean. Quiet, beautiful view on the lake. We will definitely be back.
於 2024 年 2 月住了 2 晚
Edna Melton - General Manager 於 2024年2月19日的回應
Thank you Ashley! Please come back soon!

8/10 不錯

Amanda

家人同遊
讚好：整潔度、設施服務和住宿狀況
The unit was cleaned and organized.
於 2024 年 2 月住了 2 晚
Edna Melton - General Manager 於 2024年2月12日的回應
Thank you so much and we hope to have to stay with us again!

10/10 優異

Jennifer

家人同遊
讚好：整潔度和客房舒適度
Great option for staying in the village.
Clean, great set-up for longer stays—even though we were only there for two nites. Full kitchen, spacious family-room/gathering area. Even a fireplace!
於 2024 年 1 月住了 2 晚
Edna Melton - General Manager 於 2024年2月2日的回應
We are so happy you enjoyed your stay with us! We look forward to having you back again!

10/10 優異

Monique

伴侶同遊
My stay was perfect as always
於 2024 年 1 月住了 3 晚
Edna Melton - General Manager 於 2024年2月2日的回應
Music to our ears! We can't wait to see you back with us!

8/10 不錯

Timothy

於 2024 年 1 月住了 3 晚
Edna Melton - General Manager 於 2024年1月19日的回應
Thank you so much and please visit us again soon!

10/10 優異

Velvet

讚好：整潔度和住宿狀況
Edna Melton - General Manager 於 2024年1月9日的回應
Thank you so much Velvet! Please visit us again soon!

10/10 優異

Jamie

伴侶同遊
讚好：整潔度和設施服務
I love staying here. Its always a pleasent stay. The outdoors is so beautiful. When you need to speak to someone after hours they respond quickly.
於 2023 年 12 月住了 2 晚
Edna Melton - General Manager 於 2024年1月9日的回應
Thank you so much and our after hour staff is amazing! Please come back and see us again soon!

10/10 優異

Elizabeth (Fort Worth)

讚好：整潔度和住宿狀況
I absolutely loved this place
Edna Melton - General Manager 於 2023年12月11日的回應
We are so happy to hear this! Please come again soon!

2/10 很差

Robert

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very friendly and accommodating. Affordable
於 2023 年 12 月住了 4 晚
Edna Melton - General Manager 於 2023年12月11日的回應
Thank you Robert! We appreciate hearing from you that you meant this to be a 5 and not a 1! We are sad that your rating cannot be changed or corrected. Please come back and see us again soon!

10/10 優異

Jamie

讚好：整潔度、設施服務和住宿狀況
Every time i go to hot springs i stay here. They are super quick to help you with anything you need. Super friendly love ths view
於 2023 年 12 月住了 2 晚
Edna Melton - General Manager 於 2023年12月11日的回應
We are so happy to be able to take care of you during your visits with us! We hope to see you again soon!

8/10 不錯

LINDA

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The property is a beautiful and safe area to stay.
於 2023 年 11 月住了 2 晚
Edna Melton - General Manager 於 2023年11月27日的回應
We are thrilled to have you say this! Please visit us again soon!

10/10 優異

Donald

讚好：整潔度和客房舒適度
Absolutely Amazing! We didnt want to go home!
Loved our view of the water of the balcony! It was alot like having a home away from home, so much better than everything being crammed into one room like it is at a hotel. I had some awesome pictures of our view but it wouldnt let me add them for some reason, I would love to of been able to share though.
於 2023 年 11 月住了 2 晚
Edna Melton - General Manager 於 2023年11月17日的回應
We are so happy that you enjoyed your stay with us and we look forward to see you again!

6/10 一般

Curt

多人同遊
於 2023 年 11 月住了 4 晚
Edna Melton - General Manager 於 2023年11月17日的回應
Thank you for your review!

10/10 優異

Matthew

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Water view, walking shoreline, large apartment
於 2023 年 11 月住了 2 晚
Edna Melton - General Manager 於 2023年11月17日的回應
Thank you so much for this score! Please visit us again soon!

10/10 優異

Daryl

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very quiet and beautiful environment
於 2023 年 11 月住了 3 晚
Edna Melton - General Manager 於 2023年11月17日的回應
We are so happy that you enjoyed! Please come back soon!

10/10 優異

Jamie

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
I always love when i stay here. I feel like its a home away from home.
於 2023 年 11 月住了 2 晚
Edna Melton - General Manager 於 2023年11月17日的回應
We love hearing this from our guests! Come back soon!

10/10 優異

Leasa

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Stayed here for our anniversary. This property is extremely communicative and very clear with all instructions. Property and units are beautiful and very much like coming home after a long day of exploring Hot Springs and surrounding areas. Will definitely be coming back!
於 2023 年 10 月住了 3 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you so much for this wonderful review! This is just what we like to hear. Please visit us again soon!

8/10 不錯

George

伴侶同遊
讚好：整潔度
Great communication
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
We are so happy to hear this! Please plan a trip soon to come back and see us!

10/10 優異

Sherry

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Always love to stay at Los Lagos!
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
We love hearing this! Come back soon!

10/10 優異

Catherine C

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 10 月住了 5 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you so much for this 10! We hope to see you back with us again soon!

8/10 不錯

susan

家人同遊
讚好：設施服務和住宿狀況
We stayed here for a last minute weekend getaway to Hot Springs. The price point fit our budget on this quick trip. We opted for the small efficiency place, and next time, I would spend the extra money for a patio or balcony for coffee in the morning. Loved that the condo was on a lake with a beautiful walking trail. The bed was not comfortable, and the dishes in the cabinet had dried food and greasy fingerprints on them. Our particular condo could use some updating and some better attention to detail, but overall, it was a lovely weekend and I would definitely stay here again. I will upgrade to a nicer unit next time. Lots of options to eat downtown. DeLucca pizza was delicious! The German beergarden was a nice place to have a beer for Oktoberfest, but the food was just ok.
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you so much for this detailed review! We are so sorry that your dishes were not checked by our Housekeeping team but we are thankful that you still enjoyed your stay! We agree that the larger condo will be much more comfortable! Please come back soon!

10/10 優異

Julia

多人同遊
讚好：整潔度、設施服務和住宿狀況
Wonderful staff and beautiful quiet location :)
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you SO much and please return to see us again soon!

10/10 優異

Wayne

讚好：整潔度和客房舒適度
Nice place.
It was a nice place, clean and quite. The bed was a little smaller than advertised, but overall a really nice place.
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you so much for your review! Our studio has a queen bed and the 1 bedroom apartment/elite has the king! Please come back and see us again soon!

10/10 優異

真實旅客

讚好：客房舒適度
Another Wonderful Anniversary Trip!
We had an absolutely wonderful time for our 27th Anniversary. This is officially our anniversary spot. Please continue to stay accommodating and friendly like you are. The room is so peaceful and the surrounding restaurants makes this the perfect place to spend time together. We consider this our beautiful hidden treasure. Please don't change!
於 2023 年 10 月住了 3 晚
Edna Melton - General Manager 於 2023年11月3日的回應
We promise not to change! Please come back and see us again soon!

10/10 優異

Lori

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Such a nice quiet neighborhood. We felt very safe. Very nicely priced and much cheaper than a hotel. Great communication with owners. Highly recommend.
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年11月3日的回應
Thank you for this awesome review! Please come back and see us soon!

6/10 一般

Travis (Sisters)

商務旅客
This property needs to be updated. Paint was in poor condition and some of the furniture needs to be replaced. Tiny refrigerator. But the location is nice and reasonably quiet. Washer and dryer was a plus. Adequate if you are in the area for work but not as a vacation rental.
於 2023 年 10 月住了 5 晚
Edna Melton - General Manager 於 2023年10月19日的回應
Thank you for our review! It does appear that you might benefit from booking a larger unit with a full kitchen, balcony and a jetted tub. We hope you will return to see us again!

8/10 不錯

Thomas

讚好：客房舒適度
Hot Springs Village
We always have a great stay when we travel up to Hot Springs Village. The weather was magnificent with the blue skies and NO CLOUDS. The property does need some updated appliances for sure. Our stove was not good and one of the burners was very bad. We did our daily walks along the lake, and enjoyed the peaceful area around us
於 2023 年 10 月住了 5 晚
Edna Melton - General Manager 於 2023年10月19日的回應
Thank you for your review and we hope you reported any appliance issues to our Guest Service Team who can send a Maintenance Tech for repair! Please visit us again soon!

10/10 優異

Candace

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度和住宿狀況
Perfect for families to gather. We met in different rooms and by the pool. Very relaxing.
於 2023 年 9 月住了 3 晚
Edna Melton - General Manager 於 2023年10月16日的回應
We are so happy to hear that you were able to relax and enjoy your stay! We look forward to seeing you again soon!

8/10 不錯

Kimberly

讚好：整潔度
不滿：客房舒適度
Beautiful Property
The property was very nice! Everything was clean. A little outdated in the actual condo, but we can over look that! The only complaint my husband and I have, the bed was terrible!!!!! I can over look a lot but we couldn’t get comfortable due to the sagging mattress and springs poking in our hip.
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年10月13日的回應
Thank you so much for your review and I hope you reported the mattress issue to our staff for correction! Please visit us again soon!

10/10 優異

Jamie

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
i loved how we were by the water and able to walk the trail along the water. It was so beautiful! Felt very comfortable, felt like we were at home and stress free. The only thing that wasn't the best was the shower had very little hot water. The kitchen sink had no problems, just when we showered.
於 2023 年 10 月住了 2 晚
Edna Melton - General Manager 於 2023年10月13日的回應
Thank you so much for your review and I hope this issue was reported to our staff for their correction! This could be sediment in the showerhead. Please visit us again soon!

10/10 優異

Alice

商務旅客
讚好：整潔度和客房舒適度
於 2023 年 10 月住了 6 晚
Edna Melton - General Manager 於 2023年10月8日的回應
Thank you so much for this 10! Please come back soon!

10/10 優異

Tonya

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
This was our first time to Los Lagos and my husband and I loved the quiet hidden gem that it was! The lakeview was a perfect picture in the morning as we sipped our hot coffee and the trail around the property was a great way to end our day. We will definitely be back and next time we will bring our family!
Edna Melton - General Manager 於 2023年10月8日的回應
This review is music to our ears! We can't wait to have you back with us!

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The room had all the amenities of home. It was clean and the surrounding view was breath taking!
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年10月6日的回應
We are so happy that you enjoyed your stay with us! Please come back and visit again soon!

8/10 不錯

Sophia (Newport)

伴侶同遊
讚好：設施服務
Nice, everything you would need to cook clean n enjoy the trip. Wasnt as clean as should be.
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年10月3日的回應
Thank you for your review and we hope that you reported any cleaning issues immediately to our Guest Services so that Housekeeping could make fast corrections! Please visit us again soon!

6/10 一般

Angela

家人同遊
讚好：設施服務
Too much like a dorm room
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年10月3日的回應
Thank you for your review and we would recommend booker the larger one bedroom elite for a future stay as the studio units lack views and amenities. We hope you will visit us again soon.

8/10 不錯

LaKecia

讚好：整潔度和住宿狀況
Los Lagos is a very nice, quiet rental property tucked back in Hot Springs Village within a secluded gated community. Ladies at the front desk are very accommodating and courteous. Only con is that they are made like a shared apartment with only a master door separating the other side. Behind the one door you find two apartments and there is an A, B side and they are really close. So if you’re traveling with family request both sides, or it can be a little awkward. Luckily, we were able to move close together. But overall a great find and a great stay.
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年10月3日的回應
Thank you for your review and we definitely recommend booking a two bedroom condo to avoid noise issues with other guests. Please visit us again soon!

10/10 優異

Nikki

讚好：整潔度和客房舒適度
Good for the price
The property was great. The unit we stayed in was ok, the air conditioner did make a loud high pitched sound some which was annoying, and a couple times when we were coming back to the property, the workers at the front gate were kind of rude. If you want something away from the main stuff in Hot Springs, this is about a 20 minute drive.
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年9月16日的回應
Thank you Nikki! We are so sorry they were rude to you and we hope you will return to see us again!

10/10 優異

Jamie

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年9月16日的回應
Thank you Jamie! Please come back soon!

10/10 優異

Alfreda

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
I love that the resort was safe and secluded. You had to have a clearance to enter the village. The studio that we were in was very clean and nice. The bed was very comfortable. We enjoyed the pool and hot tub. Saturday night we ate at a local restaurant called the Wine Down that was on the resort the food was very good. The walking trail to the lake was nice the area was very peaceful and the weather was nice. Carrie at the resort was very professional and our check in and check out was very easy. We will be returning and getting the 2 bedroom apartment.
於 2023 年 9 月住了 2 晚
Edna Melton - General Manager 於 2023年9月10日的回應
What a wonderful review and we really look forward to seeing you back with us again in the future!