Dear Yue,Thank you for taking the time to leave a review of our hotel. We apologize for the attitude of our female staff at the front desk and for the long wait time you experienced. We take all customer feedback seriously and will use your comments to help us improve our services in the future. We appreciate your feedback and look forward to providing you with a better experience next time.Sincerely, Hotel Manager

Thank you for choosing Premier by Best Western Energy Corridor.

Dear Amanda,Thank you so much for the perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel to be the cleanest you've ever been to and that every employee was nice. Providing exceptional cleanliness and friendly service is a top priority for us, and we're delighted that we exceeded your expectations. We look forward to welcoming you back to our hotel in Katy, TX, in the future!Sincerely, Ariel DenbowGeneral Manager

Dear Nijana,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found everybody nice during your stay. Providing friendly and welcoming service is important to us, and we're thrilled that we succeeded in making your experience enjoyable. We hope to have the pleasure of hosting you again in the future!Sincerely, Ariel DenbowGeneral Manager

Dear Joann,Thank you for the perfect rating and for making us feel like your second home! We're thrilled to hear that you found our hotel peaceful, clean, and with excellent customer service. It's wonderful to know that you've been sharing your positive experience with friends, family, and coworkers. We're honored to be your choice of accommodation during your breaks in Pecos, Texas, and we look forward to welcoming you back each time. Thank you for your kind words and for choosing to stay with us!Sincerely, Ariel DenbowGeneral Manager

Dear Mark,We sincerely apologize for the inconvenience and confusion you experienced upon check-in. We are sorry that you were given an occupied room and then faced issues with the air conditioning in the alternative room provided. We understand your frustration and regret any inconvenience caused. Rest assured, we will investigate this matter thoroughly to prevent such incidents in the future. Please know that we will ensure you are charged appropriately for your stay, and we appreciate your understanding. Sincerely, Ariel DenbowGeneral Manager

Dear Leslie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Ariel DenbowGeneral Manager

Dear Cori,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Ariel DenbowGeneral Manager

Dear Lamar walker,Thank you for your feedback and perfect rating! We're delighted to hear that you had a great experience with us and enjoyed the hot tub. We apologize for any inconvenience regarding the pool's availability. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon!Sincerely, Ariel DenbowGeneral Manager

Dear David,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Ariel DenbowGeneral Manager

Dear Abigail Velazquez,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found our property clean, lovely, and neat, and that you received excellent customer service during your stay. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We're honored to be your choice of accommodation, and we look forward to welcoming you back for many more stays in the future!Sincerely, Ariel DenbowGeneral Manager

Dear CHERRIE D,Thank you for sharing your experience with us. We're pleased to hear that you found our electric car charger area to be a unique and valuable amenity. However, we apologize for the inconvenience with the shower head in your room. Your feedback is important to us, and we will address this issue promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Henry,We apologize for the issues you encountered during your stay. It's disappointing to hear about the stained couch and the malfunctioning hot tub jets. Please know that this does not reflect our usual standards, and we take your feedback seriously. We will address these issues promptly to ensure they are resolved for future guests. We hope to have the opportunity to make it right during your next visit.Sincerely, Ariel DenbowGeneral Manager

Dear Anna,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our check-in staff friendly and professional and that your room met your expectations, we apologize for the inconvenience you experienced with the EV chargers. Ensuring all amenities are fully operational is important to us, and we regret that this was not the case during your visit. Your comments will be shared with our team to address this issue promptly. We hope to have the opportunity to welcome you back and provide a seamless experience in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Becky,We apologize for any discomfort you experienced with the temperature in your room and for the delay in providing assistance at the front desk. Our team strives to ensure all guests have a comfortable stay, and we regret falling short in this instance. Your feedback is valuable, and we'll address these issues promptly to improve our service. We hope to have the opportunity to better serve you in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Karine,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the Jacuzzi and lack of hot water is important to us, and we will address these issues promptly to ensure improvements are made. Additionally, we regret that our front desk staff did not offer more assistance or show more concern for your situation. Please be assured that your comments will be shared with our team for further training and improvement. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Ariel DenbowGeneral Manager

Dear Darell,Thank you for your perfect rating! We're delighted to hear that Tony was able to assist you and that you had a great stay with us. Your kind words mean a lot to us, and we're thrilled to hear that you'll be returning in the future. We look forward to welcoming you back for another fantastic stay!Sincerely, Ariel DenbowGeneral Manager

Dear Luis,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Ariel DenbowGeneral Manager

Dear Brittany,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable that your reservations were canceled under false pretenses and that you encountered issues with overbooking and cleanliness. We understand the frustration this situation caused and regret that we fell short of meeting your expectations. Your feedback is invaluable to us, and we will address these issues with our team to ensure that similar incidents are avoided in the future. We hope to have the opportunity to regain your trust in the future. Sincerely, Ariel DenbowGeneral Manager

Dear Garry,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. It's disheartening to hear about the issues you encountered with the sofa bed and the lack of responsiveness from our staff. Your feedback has been taken seriously, and we assure you that we are addressing these concerns internally to ensure they do not happen again. We regret any inconvenience caused by the refund process and are committed to resolving it promptly. We value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Faith, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Ariel DenbowGeneral Manager

Dear Edmundo,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our amenities, including the breakfast, gym, and pool, to your satisfaction. We hope to welcome you back again soon for another enjoyable stay.Sincerely, Ariel DenbowGeneral Manager

Dear KIMBERLY,Thank you for your 5-star rating! We're thrilled to hear that you love staying with us. Providing a comfortable and enjoyable experience for our guests is our priority, and we're glad we could meet your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future! Sincerely, Ariel DenbowGeneral Manager

Dear Christopher,Thank you for your perfect 5-star review! We're thrilled to hear that Tony provided outstanding customer service at the front desk. We'll make sure to pass along your compliments to him. Your feedback regarding the baseboards is duly noted, and we'll strive to ensure all areas of our property meet the highest standards of cleanliness and presentation. We appreciate your support and look forward to welcoming you back for another enjoyable stay!Sincerely, Ariel DenbowGeneral Manager

Dear Arwen,Thank you for your outstanding review! We're thrilled to hear that you enjoyed your spacious and clean room, as well as the professionalism and friendliness of our staff. It's fantastic that you loved the hot tub too! We can't wait to welcome you back for another wonderful stay. Your satisfaction is our top priority!Sincerely, Ariel DenbowGeneral Manager

Dear Pris,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Ariel DenbowGeneral Manager

Dear Lauren,Thank you for your feedback and positive comments about our hotel! We're pleased to hear that you found our hotel very clean, our staff friendly, and our breakfast satisfying with lots of options. We apologize for any inconvenience regarding the availability of cribs not aligning with what was stated online during your booking. We'll review this discrepancy to ensure it's addressed and resolved. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! We're here to ensure you have a wonderful stay every time you choose to stay with us!Sincerely, Ariel DenbowGeneral Manager

Dear Vanessa,We apologize for the disappointment you experienced during your stay, particularly with the lack of cleaning staff and insufficient towels. Your feedback is crucial, and we take it seriously. We will address these issues promptly to ensure improvements are made in our cleaning services and towel availability. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Matthew ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Ariel DenbowGeneral Manager

Dear Kayln,Thank you for your positive review! We're glad to hear that our hotel's location near the university center and Katy Mills is convenient for you. It's also great to know that you found our beds comfortable and our rooms spacious. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back again soon!Sincerely, Ariel DenbowGeneral Manager

Dear Kin,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Ariel DenbowGeneral Manager

Dear Zhanna,Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you found our hotel beautiful, with large, well-designed, and well-maintained rooms. We're also glad that you found our Tesla destination charger convenient and that our staff were welcoming and helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay in the future!Sincerely, Ariel DenbowGeneral Manager

Dear Christye,Thank you for your perfect rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that everything met or exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another outstanding stay in the future! Sincerely, Ariel DenbowGeneral Manager

Dear Fabricio A,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We eagerly await your arrival and look forward to providing you with even better service. Serving visitors such as yourself is a privilege for us.Sincerely, Ariel DenbowGeneral Manager

Dear Guest,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us, and have a great day!Sincerely, Ariel DenbowGeneral Manager

Dear Muhammad,Thank you for your perfect rating and brief yet positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Ariel DenbowGeneral Manager

Dear Hernanie,We apologize for the poor quality of the bedding during your stay. Providing comfortable accommodations is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the quality of our bedding. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfying experience during any future stays.Sincerely, Ariel DenbowGeneral Manager

Dear Timothy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Ariel DenbowGeneral Manager

Dear Chris,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Ariel DenbowGeneral Manager

Dear Bradley,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a nice experience during your stay with us. It's fantastic to know that you found our front counter lady excellent and that you appreciated the cleanliness and convenience of our hotel, as well as the great parking facilities. We're glad you enjoyed our breakfast offerings, and we'll continue striving to make improvements to ensure it meets our guests' expectations. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay! Sincerely, Ariel DenbowGeneral Manager

Dear FeLica ,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Ariel DenbowGeneral Manager

Dear John,Thank you for sharing your experience with us. We're pleased to hear that overall, you had a positive stay and found our staff friendly and helpful. We apologize for the inconveniences you encountered, and we will address your feedback to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely, Ariel DenbowGeneral Manager

Dear Michelle,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Ariel DenbowGeneral Manager

Dear Daren,Thank you for your positive feedback! We're glad to hear that you found our staff very nice and enjoyed the breakfast options during your stay. Providing excellent service and a variety of breakfast choices is important to us, and we're delighted that you had a great experience. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Ariel DenbowGeneral Manager

Dear Juangabriel ,We're delighted to hear that you had a very good stay! Thank you for your 5 out of 5 rating. We look forward to welcoming you back again soon!Sincerely, Ariel DenbowGeneral Manager

Dear Michael,Thank you for your feedback. We're glad you found the room spacious. If there's anything specific that we could improve to make your stay more enjoyable, please let us know. Your satisfaction is important to us, and we appreciate your input.Sincerely, Ariel DenbowGeneral Manager

Dear Matthias,As you didn't specifically mention, we hope you enjoyed our pool and dining options. If you have any comments or suggestions to share about it, please feel free to share them with us. Thanks for visiting us.Sincerely, Ariel DenbowGeneral Manager

Dear Hayley,We're delighted to hear that both you and your furry friend enjoyed your stay with us! Providing a welcoming and comfortable experience for all our guests, including pets, is important to us. Thank you for choosing our hotel and for sharing your positive feedback. We hope to have the pleasure of hosting you and your dog again in the future!Sincerely, Ariel DenbowGeneral Manager