They must be more careful with the change of towel every single day
Jorge
於 2024 年 6 月住了 3 晚
8/10 不錯
Joel
家人同遊
2024年6月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Joel
於 2024 年 6 月住了 2 晚
10/10 優異
Christine
2024年6月21日
讚好:整潔度、職員與服務和住宿狀況
Excellent place to stay. Great customer service.
Christine
於 2024 年 6 月住了 1 晚
10/10 優異
Lynda
2024年6月20日
Lynda
於 2024 年 6 月住了 4 晚
2/10 很差
Matthew
家人同遊
2024年6月17日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
What is the point of using your site? why do this?
This was a staycation we had planned for my better half. I reserved the balcony room because she has always wanted to stay in one of these rooms. I reserved the room put in my info gave cc info. When we arrived at 3;05 the lady checking us in told us that our check in wasn't until 4:00 pm. Regardless of the fact that my itinerary clearly says 3 and I know that is the check in time at this hotel due the fact I have stayed here before multiple times. The very first thing I said to her was I reserved a balcony room suite and I want to make sure I have the room I reserved. She said oh yes your reservation is here and you have the room we just have a titanium member in that room and they decided to do a 4 pm checkout. We went and sat by the pool to wait for our room. She then informed us about 30-45 minutes later that the guest who had stayed in the room the night before decided to stay another day so we would not get the room I had reserved and paid for. Instead she downgraded us to a horrible room that we did not want. This truly ruined our experience. We staycation often and by far this was the worst experience we have ever had. I felt embarrassed, humiliated, insulted and discriminated against all at the same time.
Matthew
於 2024 年 6 月住了 1 晚
10/10 優異
Pam
2024年6月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay
Booked this last minute so didn’t know what to expect. Sadie greeted us and got us checked in and off to our room quickly. Room was great, very clean, comfy bed. We could not get WiFi to work so Sadie came to our room to check things out. Very much appreciate Sadie’s customer service attitude!
Pam
於 2024 年 6 月住了 1 晚
6/10 一般
Rick
2024年6月10日
讚好:整潔度和住宿狀況
不滿:職員與服務
Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee
Rick
於 2024 年 6 月住了 1 晚
10/10 優異
John
家人同遊
2024年6月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
John
於 2024 年 6 月住了 1 晚
10/10 優異
Jason
2024年6月1日
Jason
於 2024 年 5 月住了 1 晚
8/10 不錯
Constance
親子同遊
2024年5月27日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.
Constance
於 2024 年 5 月住了 2 晚
4/10 欠佳
Alfredo Omar
伴侶同遊
2024年5月19日
讚好:整潔度和職員與服務
不滿:住宿狀況
Las camas están muy duras y las almohadas estaban súper chicas y no te dan más almohadas
Alfredo Omar
於 2024 年 5 月住了 4 晚
10/10 優異
S
2024年5月15日
讚好:整潔度、職員與服務和住宿狀況
😍
S
於 2024 年 5 月住了 2 晚
6/10 一般
Anthony
2024年4月29日
讚好:整潔度和職員與服務
不滿:住宿狀況
The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted.
The sink stopper didn't work.
But everything else was great!
Anthony
於 2024 年 4 月住了 1 晚
10/10 優異
Adrian
2024年4月18日
Adrian
於 2024 年 4 月住了 3 晚
10/10 優異
Michael Albert (Mission Viejo)
2024年4月13日
Michael Albert
於 2024 年 4 月住了 2 晚
10/10 優異
Dave
2024年4月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dave
於 2024 年 4 月住了 1 晚
6/10 一般
Sharon
伴侶同遊
2024年4月10日
讚好:整潔度、職員與服務和住宿狀況
No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.