日光浴平台

休斯敦廣場醫學中心希爾頓歡朋酒店的評價

3.5 out of 5

評價

8.0

很好

10 分評分,優異;1005 則評價中有 488 則" "
8 分評分,不錯;1005 則評價中有 254 則" "
6 分評分,一般;1005 則評價中有 111 則" "
4 分評分,欠佳;1005 則評價中有 79 則" "
2 分評分,很差;1005 則評價中有 73 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 2 晚
Ed Sylcox, General Manager 於 2021年2月10日的回應
Thanks for the great rating! We would love to hear about your experience. Can you please share details about your stay?

8/10 不錯

Dora

商務旅客
讚好:整潔度、設施服務和住宿狀況
N/a
於 2024 年 4 月住了 1 晚

6/10 一般

Julian

伴侶同遊
讚好:整潔度
不滿:住宿狀況
The door hinge on the closet was stuck i had to use alot of force to open it and the toilet wouldnt fill up it would just constantly drain itself and it eould be loud and on top of that the stains on the bed sheet were unbelievable.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日的回應
Julian, it's regrettable to learn about the inconveniences you faced during your stay. Concerns with room fixtures should not have been an issue and cleanliness is high on our priority list. Please rest assured that your points have been taken on board for evaluation and remediation. Your feedback is vital for us to keep improving and providing better experiences. We hope to have another chance to serve you better in the future.

10/10 優異

Colleen

讚好:整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Colleen, thank you for sharing your positive experiences at the Hilton Houston Plaza/Medical Center. We're delighted to hear that you considered our property to be excellent. We hope to welcome you back in your future travels.

10/10 優異

Lise

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A bit rundown, not much to do within walking distance
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Lise, we appreciate your feedback. We understand that you might have desired more local attractions. Despite that, we're glad you chose to stay with us at Hilton Houston Plaza/Medical Center. We strive to ensure our establishment's excellence and comfort, and we hope to welcome you back in the future.

10/10 優異

Christopher

讚好:整潔度、職員與服務和住宿狀況
Decent for its price
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Christopher, thank you for considering the Hilton Houston Plaza/Medical Center good value for its rate. We are always working to make sure our guests receive the best experience. Looking forward to welcoming you back again.

10/10 優異

todd norman

讚好:整潔度和職員與服務
Property is a bit aged
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Todd, it's great to hear that you were able to experience the timeless charm of Hilton Houston Plaza/Medical Center. We're continually working on updates to enhance the overall guest experience. Thank you and we look forward to your next visit.

8/10 不錯

Roy

讚好:住宿狀況
Shuttle service is excellent
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日的回應
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 優異

Michael

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Michael, it is wonderful to know that your stay at Hilton Houston Plaza/Medical Center lived up to expectations. We're delighted you had a five-star experience and look forward to welcoming you back soon. Thank you for choosing us for your visit!

4/10 欠佳

Nicholas

讚好:整潔度
不滿:設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 優異

Rolando

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Rolando, thank you for choosing Hilton Houston Plaza/Medical Center! We're thrilled to see your rating and are very grateful for your support. It’s our pleasure to deliver an exceptional experience, and we're looking forward to welcoming you back again.

10/10 優異

Reina (austin)

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay was great. It was in and out since we were there for Medical appointments.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 優異

Roy

商務旅客
讚好:設施服務
Parking
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

8/10 不錯

Terri

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to what I needed in Houston.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月21日的回應
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 不錯

Greg

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月17日的回應
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 不錯

Gail

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The excellent transportation.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月14日的回應
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 不錯

Kathleen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
If the suite I stayed in had a microwave, it would be perfect!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日的回應
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 一般

Jesselyn

家人同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
The parking costs extra and is very inconvenient. No paid for breakfast.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日的回應
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

8/10 不錯

LUIS CARLOS PELAEZ

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
TODO ESTA BIEN; PERO EL UNICO DETALLE ES QUE TE COBRAN 20 DOLARES DIARIOS DE ESTACIONAMIENTO, CREO QUE DEBERIA DE ESTAR INCLUIDO
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Luis, gracias por compartir tu experiencia en Hilton Houston Plaza/Medical Center. Es alentador saber que encontraste todo bien. En cuanto a su nota sobre los cargos de estacionamiento, nuestro objetivo es ofrecer precios competitivos garantizando calidad y seguridad. Sus comentarios serán considerados al evaluar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente.

6/10 一般

Mitchell (Baton Rouge)

家人同遊, 親子同遊
It was ok
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月8日的回應
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 優異

Leann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like everything
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 不錯

Renee

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月8日的回應
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 一般

Jesicka

伴侶同遊
讚好:職員與服務和設施服務
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 很差

Jonathan

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.

10/10 優異

Karen

讚好:整潔度、職員與服務和住宿狀況
I took some lovely walks to Rice University some charming side streets.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月8日的回應
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 一般

Natashia Monique

讚好:職員與服務
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月8日的回應
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 優異

Bridgett

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the stay.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月7日的回應
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 不錯

Suzette

商務旅客
讚好:整潔度和住宿狀況
不滿:職員與服務
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月6日的回應
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.

8/10 不錯

Anthony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月7日的回應
Anthony, thank you for choosing the Hilton Houston Plaza/Medical Center and the positive rating you awarded us. We are eager to continually improve. We hope to welcome you back again soon.

10/10 優異

Chad

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet as well as very close to the hospital district.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月4日的回應
Chad, it's pleasing to note your appreciation for the serene ambiance and convenient location of Hilton Houston Plaza/Medical Center. Your positive feedback is valued, and we hope to welcome you back in the near future.

10/10 優異

Ismael

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I didn't like the 10th floor smelled like paint
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月4日的回應
Ismael, thank you for your five-star review. It's unfortunate you experienced an unusual aroma on the 10th floor. The Hilton Houston Plaza/Medical Center is continually striving to enhance guest experiences, and your feedback will be taken into consideration for future improvements. We hope you'll choose to stay with us again on your next visit to Houston.

10/10 優異

Mark

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月4日的回應
Mark, thank you for taking the time to rate Hilton Houston Plaza/Medical Center so highly on Expedia. We're thrilled to know that your stay with us met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 一般

Sara

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月20日的回應
Sara, we noticed your recent rating. We strive to provide exceptional experiences for all our guests, and would greatly appreciate any specific feedback or suggestions that can aid us in achieving this goal. Your insights are valuable to us and can help shape future stays.

10/10 優異

Kepp

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were on point with the customer service game. Really, really a good group of people working there.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月28日的回應
Kepp, it's wonderful to hear that you had such a positive experience at Hilton Houston Plaza/Medical Center. We're pleased that our team members excelled in providing top-notch customer service. It's key participants like them who define our ethos of hospitality and service. We can't wait to welcome you back again in the future!

10/10 優異

Margaret

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really like it there
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月28日的回應
Margaret, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center was an enjoyable one. Our team takes great pride in providing our guests with an exceptional experience and we are delighted to hear your feedback. Looking forward to the opportunity to welcome you back soon.

10/10 優異

Jon (youngsville)

讚好:整潔度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Jon, it's wonderful to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We're pleased you had a stellar experience and we look forward to the pleasure of welcoming you back in the future.

10/10 優異

Michiyo

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月15日的回應
Michiyo, thank you for choosing Hilton Houston Plaza/Medical Center. The team is absolutely thrilled to know you enjoyed your stay. We anticipate your next visit eagerly. Until then, safe travels!

10/10 優異

Dana

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月14日的回應
Dana, it's fantastic to see a perfect score for Hilton Houston Plaza/Medical Center! We're delighted you enjoyed your experience with us and hope you'll return on your next visit to the area. Safe travels until then!

10/10 優異

Kithia

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Kithia, we're thrilled to learn that you had a fantastic stay at the Hilton Houston Plaza/Medical Center. We're looking forward to welcoming you back in the future. Thank you for choosing us for your lodging needs.

10/10 優異

Jenna

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Jenna, it's heartening to know that your stay at the Hilton Houston Plaza/Medical Center met your expectations. We truly appreciate your generous rating and look forward to welcoming you back during your next trip to the city. Safe travels!

4/10 欠佳

Deandre

overpriced for everything
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月14日的回應
Deandre, we're sorry to hear that your perceived value for the services provided is not the same as our hotel's. Our pricing is structured to reflect the quality and wide range of services we offer. This structure changes as the market dictates and with the Houston Livestock Show and Rodeo taking place right now our hotel rates are elevated.We appreciate your feedback and look forward to having you with us again in the near future.

6/10 一般

Mylasia L

伴侶同遊, 多人同遊
My room refrigerator was not working. We did not like that the balcony closed at 9pm.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月6日的回應
Mylasia, we appreciate you sharing your experience with us. It seems there were concerns with the room amenities and the timings of our balcony area. These are important factors for guest satisfaction and we always strive to meet guest expectations. We have conveyed your feedback to the relevant parties for potential changes to these areas. Thank you for your review.

4/10 欠佳

Korina

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月4日的回應
Korina, we noticed you left a rating and we're sorry to see it was lower than we both would have liked. Every guest experience is important to us and we sincerely want each stay to meet guest expectations. If you'd like to share any specifics about areas needing improvement, our team is eager to listen and work towards making future visits better. Your feedback is invaluable.

10/10 優異

Jackie

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent except for fire alarm going off at 1:30 am due to cleaning of elevators.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月24日的回應
Jackie, it's wonderful to hear that you had a positive experience at Hilton Houston Plaza/Medical Center. We regret that there was an unexpected alarm during your stay, as we understand it may have been an inconvenience. Your feedback concerning this is appreciated and it aids in refining our services. We admire your understanding, and hope you will join us again for a seamless and delightful stay.

10/10 優異

Waylon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月22日的回應
Waylon, thank you for your high rating of Hilton Houston Plaza/Medical Center. We're ecstatic to know we made your stay an enjoyable experience and we look forward to having the opportunity to host you again in the future.

2/10 很差

Edson

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月21日的回應
Edson, we regret to hear that your experience didn't meet your expectations. It would be tremendously helpful if you could provide some details on what aspects you were unhappy with. We strive to ensure every guest enjoys their stay, so your feedback would be invaluable for improvements. Please consider sharing your experience with us directly.

10/10 優異

Shannon

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Shannon, it's delightful to know your experience at Hilton Houston Plaza/Medical Center was such a positive one. We would be thrilled to welcome you back any time. Thank you for choosing us.

6/10 一般

Angela

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Everything was fine, employees were very nice. The only problem was I reserved a room asking not to be higher than 4 th floor. I reserved a week in advance stressing this and at check in they put me on 10 th and they first tried to put me on the 17 th floor. I said no so they found me lower but not low enought.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日的回應
Angela, it is good to know that you found our team members to be pleasant during your stay. We apologize for any inconvenience regarding the room allocation and understand the importance of addressing personal preferences. We will review our check-in procedures to ensure all guests' requests are handled more effectively. We hope to have another chance to serve you better in the future.

8/10 不錯

Tiana

讚好:職員與服務和住宿狀況
Didn’t like that it was limited dining.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年2月18日的回應
Tiana, thank you for sharing your thoughts. We acknowledge your point regarding the dining options, and rest assured, new initiatives are constantly being considered to amplify the guest experience. We hope that you still enjoyed your stay at Hilton Houston Plaza/Medical Center. Your opinions matter to us and we appreciate your feedback.

10/10 優異

Tamy (Inez)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
In Texas Medical Center. Rooms clean and the staff are polite and very helpful.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月16日的回應
Tamy, thank you for your positive remarks about Hilton Houston Plaza/Medical Center. We're thrilled to learn you appreciated our clean rooms and found our team members to be helpful and cordial. We look forward to providing another wonderful stay on your next visit.