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休士頓萬豪舒格蘭酒店的評價

3.5 out of 5
休士頓萬豪舒格蘭酒店
16090 City Walk, Sugar Land, TX

評價

8.4

很好

10 分評分，優異；1004 則評價中有 564 則" "
8 分評分，不錯；1004 則評價中有 208 則" "
6 分評分，一般；1004 則評價中有 84 則" "
4 分評分，欠佳；1004 則評價中有 75 則" "
2 分評分，很差；1004 則評價中有 73 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Great Location !
於 2021 年 7 月住了 1 晚
Marriott Sugar Land 於 2021年7月5日的回應
Thank you for your 4 out of 5 rating! While this generally means that we have met your expectations, we don’t want to be just “average!” We’d like to know what we can do to really “WOW” you next time. Please help us to improve by sharing any other feedback you may have. Thanks again!

4/10 欠佳

真實旅客

不滿：住宿狀況
很抱歉對於我入住的5天4夜裡，我非常不滿意…
除了位置好，是一個老舊的飯店，沒有大方的FREE WIFI及貼心的服務，親切的服務以及種種下面原因 1. Chechin後，一進門面對房間的黑暗及開燈後桌燈的燈泡還是壞掉的，第一印象就令我不舒服 2. 加上放置冰箱的櫃子門明顯的破舊及損壞，門是不好關的。也令人對飯店大打折扣 3. (不夠貼心) )浴缸內並沒有準備止滑墊，當我們塗抹肥皂時浴缸也變得更濕滑及危險。我的小孩9歲就差點滑倒。 4. 入住的第三天晚上約10:00更清楚聽到隔壁房make love大戰的聲音，當時我和我的小孩還沒入睡，我的9歲小孩睜大眼睛問我:”天啊~!那是甚麼聲音?” 我們尷尬地逃離房間並與大廳服務人員反應狀況，可能是無效，因為一大早我們再次聽到…我們只好再次逃離我們的房間。入住飯店原意是住得舒服及放鬆自己的心情，結果在第4天及第5天我住的並不舒服及緊張，深怕我的小孩受了影響，上了一堂活生生的性教育課程。
於 2018 年 11 月住了 4 晚
Pete K 於 2018年12月3日的回應
Thank you for posting your comments.

10/10 優異

MaryAnn Adaora

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stephen and Rose at the front desk showed me great customer service, and were extremely friendly and accommodating. This was my first time at this hotel location. I will definitely return the next time I am in the area.
於 2024 年 4 月住了 2 晚

10/10 優異

brad

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 4 月住了 1 晚

10/10 優異

Carmen

讚好：整潔度、職員與服務和住宿狀況
Ok
於 2024 年 4 月住了 1 晚

10/10 優異

Latosha

讚好：整潔度、職員與服務和住宿狀況
Another great stay!
於 2024 年 4 月住了 1 晚
Ghanim Yozbaki 於 2024年5月1日的回應
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 優異

Bryan

讚好：整潔度、職員與服務和住宿狀況
Very nice accommodations.
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年5月1日的回應
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 優異

Evis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great!
於 2024 年 3 月住了 1 晚
Ghanim yozbaki 於 2024年5月1日的回應
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 優異

Latosha

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay as always
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年5月1日的回應
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide.

10/10 優異

DaShawn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年3月21日的回應
Dear DashawnThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Outstanding experience. Will definitely stay again.
於 2024 年 3 月住了 5 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear JenniferThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般

Allen

家人同遊
讚好：設施服務
Breakfast was not good, room was not clean
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear AllenThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 不錯

Renay

讚好：整潔度和設施服務
不滿：職員與服務
I love the property and the location, it’s close to good dining and shopping. Breakfast was delicious and the kitchen staff was kind. Lastly, first impressions is always very important. Upon check in, the two front desk clerks did not see my presence of any importance. I was the only customer standing at the front desk and it took one of the ladies 4 minutes to address me. Please use my camera footage as a teachable moment for this hotel that first impressions are really everything.
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年3月21日的回應
Dear RenayThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

2/10 很差

Gene

伴侶同遊
不滿：設施服務和住宿狀況
Blood on sheets in first room. Second room no hot water. Kids screaming next door. Paper thin walls and connected doors. Called front desk a couple of times and never got an answer. Dirty, staff bad, will never stay there again. I stayed there at least 10 times over the past 15 years. Very run down now.
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear GeneThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 一般

Emily

讚好：整潔度、職員與服務和住宿狀況
We did not have enough towels. Everything else was excellent
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Deal Emily Thank you for your rating and we are glad that the performance of the hotel team was at your best, we hope to see you soon

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear JulieThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Farah

於 2024 年 2 月住了 3 晚
Ghanim Yozbaki 於 2024年3月21日的回應
Dear FarahThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般

Jubin

家人同遊
不滿：職員與服務
It was an ok stay. There were some inset stains in the room on the walls, carpet and lounge chair. We had requested a toothbrush twice in the morning and no one came by so we had to go down to the desk and pick it up ourselves from the front desk. Upkeep and services could be improved.
於 2024 年 2 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Jubin Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

10/10 優異

Giovanni

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, felt welcomed as soon as we drove up to the front. Clean rooms and great location!
於 2024 年 2 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Giovanni Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Jennifer (Houston)

讚好：整潔度、職員與服務和住宿狀況
Great location, friendly staff
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Jennifer Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Anis

於 2024 年 1 月住了 4 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Anis Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Jose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Keep it up
Enjoyed seeing how helpful staff is from valet parking to front counter registration back to bar tender and to meet a good janitor who never stopped smiling amazing helpf
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般

Molly

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Molly Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Anna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GREAT place to stay!!!
Valet could not have been a friendlier group, front desk was outstanding. The only not great thing restaurant employees a little aggressive at breakfast.
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear Anna, Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 一般

Derek

於 2024 年 1 月住了 1 晚

2/10 很差

Jacqui

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

HUGHBERT

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

Carlos

不滿：整潔度、職員與服務和住宿狀況
Dirty pillows, bed was not made, tv didn't work.
於 2023 年 12 月住了 1 晚

6/10 一般

Ellen

於 2023 年 12 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日的回應
Dear EllenThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 優異

Ada

於 2023 年 12 月住了 1 晚

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Holiday Hospitality
It is a tradition for us to stay here on Christmas. We have family in Sugar Land that we celebrate with and then return to our comfy room for a good night's sleep. This year we had a toilet overflow, but that was quickly resolved. We'll return again next year
於 2023 年 12 月住了 1 晚

10/10 優異

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Luyi

讚好：整潔度、設施服務和住宿狀況
good
於 2023 年 12 月住了 2 晚

8/10 不錯

cindy

家人同遊
讚好：住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Cory

於 2023 年 12 月住了 1 晚

10/10 優異

Heather

於 2023 年 12 月住了 1 晚

8/10 不錯

Kevin

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

Terry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel. Very close to eateries and stores. The valet was The best ! They brought the car Keys to our house when we left there!
於 2023 年 12 月住了 1 晚

8/10 不錯

jianhua

讚好：整潔度和職員與服務
於 2023 年 12 月住了 2 晚

10/10 優異

Kyle B.

於 2023 年 12 月住了 1 晚

8/10 不錯

Dianne

於 2023 年 12 月住了 1 晚

10/10 優異

Stephanie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

wendy

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ghanim Yozbaki 於 2024年3月17日的回應
Dear WendyThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般

Michelle

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

lisa

於 2023 年 11 月住了 1 晚

10/10 優異

Tiffany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was really friendly
於 2023 年 11 月住了 4 晚

10/10 優異

Marylou (Corpus Christi)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!
於 2023 年 11 月住了 1 晚

10/10 優異

Carrie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely beautiful property with the best location to everything. Very clean, rooms are clean & large!
於 2023 年 11 月住了 1 晚
MY 於 2023年11月21日的回應
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 優異

amanda (League City)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for night life and super comfy beds.
於 2023 年 11 月住了 1 晚
MY 於 2023年11月21日的回應
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 優異

Esther

於 2023 年 10 月住了 2 晚