Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service
ReCina
於 2024 年 1 月住了 1 晚
10/10 優異
Fidel
2023年11月12日
讚好:整潔度、職員與服務和住宿狀況
Fast check-in, large and clean room. Quiet convenient location.
Fidel
於 2023 年 11 月住了 1 晚
2/10 很差
Ruby
2023年11月4日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Bates Hotel
Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.
Ruby
於 2023 年 11 月住了 2 晚
6/10 一般
真實旅客
2023年11月3日
讚好:職員與服務
Great staff
When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay.
Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!