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萬豪休士頓西大學家居酒店的評價

3 out of 5
萬豪休士頓西大學家居酒店
2939 Westpark Dr, Houston, TX

評價

8.6

優異

10 分評分，優異；484 則評價中有 255 則" "
8 分評分，不錯；484 則評價中有 160 則" "
6 分評分，一般；484 則評價中有 36 則" "
4 分評分，欠佳；484 則評價中有 20 則" "
2 分評分，很差；484 則評價中有 13 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

haixuan

讚好：整潔度、職員與服務和住宿狀況

10/10 優異

Brian

伴侶同遊
The person that checks us in was great!
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月21日的回應
Thank You for the positive feedback.Front Desk

10/10 優異

Kadie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel with easy access to freeways. Everything we needed for a 5 night stay was there. Krogers and HEB close by.
於 2024 年 4 月住了 5 晚
LaJonda Front Desk Manager 於 2024年4月24日的回應
Thank you again for such a positive review!!we hope to see you again

10/10 優異

Mariana

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚
Margaret 於 2024年3月29日的回應
Thank up for your feedback!

10/10 優異

Jayla

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
great place to stay. the room was really spacious and clean, the only thing that needed more work was the cleaning of the bathtub and big dry towels
於 2024 年 3 月住了 2 晚
Margaret 於 2024年3月19日的回應
Thank you for the feedback, will take note of the bathtub cleaning. I'm glad to see you enjoyed your stay with us and we look forward to your return.

10/10 優異

Livia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was very clean. The suite we rented was the cleanest hotel room/suite I've ever stayed in. Staff was very nice, friendly and helpful. Housekeeping personnel super nice and they have a clean breakfast bar with delicious free breakfast. I gave 4 stars to "area around the property" because there was a person sleeping on the grass one morning on the main road about 1/10th of a mile from the hotel exit (not on the hotel grounds). However, the streets and areas around were clean and NO trash along the fences. We truly enjoyed staying at the Residence Inn by Marriott Houston West University. My husband has to return for medical treatment in a couple of weeks and we will stay at the same place. Shuttle service is available to and back from the MD Anderson Medical Center.
於 2024 年 3 月住了 3 晚
Margaret 於 2024年3月19日的回應
I'm so happy to hear you enjoyed your stay with us. We do try to keep things clean and I'm glad the staff was friendly. We hope to host your next trip to MD Anderson

10/10 優異

Rachel (Austin)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, spacious and clean.
於 2024 年 2 月住了 1 晚
Margaret 於 2024年2月12日的回應
Thank you! Happy to see you enjoyed your stay with us, we look forward to your return.

10/10 優異

Fortunato (Dallas)

於 2024 年 1 月住了 1 晚
Margaret 於 2024年3月26日的回應
Glad to see you enjoyed your stay!

6/10 一般

Justin

於 2024 年 1 月住了 5 晚
Margaret 於 2024年1月22日的回應
Thank you for sharing your feedback.

10/10 優異

KIMBERLY S (Shreveport)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent hotel for the price. A lot better than most.
於 2024 年 1 月住了 2 晚
Margaret 於 2024年1月16日的回應
Thank you! We look forward to your return.

10/10 優異

Wayne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Margaret 於 2024年1月16日的回應
Thank you, happy to see you enjoyed your stay.

8/10 不錯

cynthia

家人同遊
讚好：職員與服務
不滿：客房舒適度
Friendly Staff Property needs upgrades
Hotel Staff were very helpful in trying to get us in a handicap accessible room with a toilet with grab bars and a shower. Staff were friendly and helpful with all questions. Room size and layout was fine but pull-out sofa bed was terrible - mattress was very uncomfortable. also the toilet would barely flush and we needed plunging multiple times. Breakfast was fien, although hours were very short.
於 2024 年 1 月住了 3 晚
Margaret 於 2024年1月16日的回應
Thank you for the feedback, we are scheduled for some upgraded this year. In the meantime I am glad to hear we are overcoming some of our product issues with our service. We hope you will stay with us again on your next visit to the Houston area.

6/10 一般

leah

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
於 2024 年 1 月住了 1 晚
Margaret 於 2024年1月16日的回應
Thank you for your feedback, we are always looking for ways to improve.

8/10 不錯

ANITA (Highland)

於 2024 年 1 月住了 4 晚
Margaret 於 2024年1月16日的回應
Thank you

8/10 不錯

Claudia Veronica

家人同遊
讚好：職員與服務
不滿：整潔度和客房舒適度
於 2023 年 12 月住了 3 晚
Margaret 於 2024年1月16日的回應
Thank you for the feedback.

8/10 不錯

Andrew

讚好：整潔度、職員與服務和設施服務
Great location and very friendly staff. Convenient to have kitchenette. While comfortable and clean, the rooms are showing their age.
於 2023 年 12 月住了 2 晚
Margaret 於 2023年12月18日的回應
Happy to hear you enjoyed your stay, we look forward to your return.

10/10 優異

Jeff

於 2023 年 11 月住了 1 晚
Margaret 於 2023年11月22日的回應
Thank you! Happy to hear you enjoyed your stay with us.

10/10 優異

Hikmat

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family vacation
Rooms was spacious, kitchen has all required stuff for cooking.
於 2023 年 11 月住了 3 晚
Margaret 於 2023年11月21日的回應
Thank you! Glad to hear you enjoyed your stay.

8/10 不錯

Martha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Margaret 於 2023年11月10日的回應
Thank you! We look forward to your return

8/10 不錯

Christopher (San Diego)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is centrally located and convenient to Downtown, Kirby, West University and Central Houston. Area immediately adjacent to property is industrial but restaurants and shopping are available nearby.
於 2023 年 10 月住了 4 晚
Margaret 於 2023年10月31日的回應
Happy to hear you enjoyed your stay!

10/10 優異

Lauren (Redford)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome
於 2023 年 10 月住了 4 晚
Margaret 於 2023年10月31日的回應
Thank you!

10/10 優異

Ana (Houston)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location.
於 2023 年 10 月住了 1 晚
Margaret 於 2023年11月6日的回應
Thank you!

4/10 欠佳

KIM

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Just can’t write this stuff!!!
The front desk staff were friendly but we had a run of issues…the TV was not working so we tried calling the front desk and found out the phone did not work…had to call front desk on our cell phone! The AC was REALLY loud in our room but then it sounded like it was about to die…and it did at 3 am!!!! So we called front desk, on our cell, and they were able to move us to another room across the hall which we appreciated but then they were not able to issue us a new key card for the new room - some computer glitch…luckily that was our last night so it was not a huge deal but would have been nice for something to go right!!! The hot breakfast was dreadful - juice machine out of order, sausage Pattie’s paper thin and hard as bricks, the only “hot eggs” were a plastic wrapped egg muffin…very weird! Oatmeal crock was scraped clean and not refilled…you get the picture here! To add to all that, they had some issue with the fire alarm not turning off so we had to listen to that ear piercing sound while trying to eat!! You just can’t write this stuff!!! LOL!!! It is a great location but not sure I would give this hotel another try!
於 2023 年 9 月住了 2 晚
Margaret 於 2023年11月10日的回應
My apologies for all the problems you encountered, I have shared this with the team in an effort to improve.

10/10 優異

Amanda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Margaret 於 2023年11月6日的回應
Thank you!

10/10 優異

Rudolph

於 2023 年 9 月住了 1 晚
Margaret 於 2023年11月6日的回應
Thank you for the 5 star feedback, we look forward to your return!

10/10 優異

Rosalind

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was peaceful
於 2023 年 9 月住了 1 晚
Margaret 於 2023年10月2日的回應
Thank you! So glad you enjoyed your stay.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This one is ok
Decent enough
於 2023 年 9 月住了 1 晚
Margaret 於 2023年9月19日的回應
Thank you for the feedback.

10/10 優異

Betty

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall it was a great place
The Icemaker did not work and it does not have a ice machine to just go get ice. Overall it was a great price location and set up for multiple people in one living area.
於 2023 年 9 月住了 2 晚
Margaret 於 2023年9月19日的回應
Thank you for the feedback, I have addressed the issue with your icemaker so this is not a problem in the future. I'm glad the rest of your stay was pleasant.

10/10 優異

mario

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the attendant that received us was very polite and professional cant remember the name but he said he was from Michigan.
於 2023 年 9 月住了 1 晚
Margaret 於 2023年9月19日的回應
Thank you for the feedback, so glad you enjoyed your stay.

10/10 優異

Alcira

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed my stay! Front desk employee was awesome. Clean room and easy parking.
於 2023 年 9 月住了 1 晚
Margaret 於 2023年9月19日的回應
Thank you for sharing your praise, I have passed this along to the front desk and housekeeping team. We look forward to your return.

10/10 優異

Veronica

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brandy was super friendly and helpful when checking me in and the room was great!
於 2023 年 9 月住了 1 晚
Margaret 於 2023年10月2日的回應
Thank you for your kind words about Brandy, we have shared this with the entire team. We hope to see you on your next trip to the area.

8/10 不錯

MARLYCE

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Margaret 於 2023年8月29日的回應
Thank you for taking the time to leave feedback, we look forward to hosting your next trip in the Houston area.

8/10 不錯

Joel

於 2023 年 8 月住了 1 晚
Margaret 於 2023年8月29日的回應
Thank you for the feedback, we look forward to your return.

10/10 優異

Aldora

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Margaret 於 2023年8月29日的回應
Thank you !

8/10 不錯

Carl

讚好：整潔度、職員與服務和住宿狀況
Breakfast and staff
於 2023 年 6 月住了 7 晚
Margaret 於 2024年4月5日的回應
Thank you for your feedback!

8/10 不錯

Amy

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Hotel room and grounds were clean. Staff was friendly. Breakfast was delicious! The only bad thing was the smell of cigarette smoke in the halls and elevator, my husband smelled it in the room. The windows open in the hotel room so our assumption is that smokers open the windows and smoke in the rooms. Mexican restaurant directly across the street was fabulous!
於 2023 年 6 月住了 1 晚
Margaret 於 2024年4月5日的回應
Thank you, we look forward to your return!

10/10 優異

Mary

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Margaret 於 2024年4月5日的回應
Thank you

2/10 很差

Kay

不滿：整潔度、職員與服務、設施服務和住宿狀況
My reservation was cancelled when I arrived
於 2023 年 3 月住了 2 晚
Manager 於 2024年5月13日的回應
My apologies for the problems you had, any booking that is prepaid does require the full amount to be paid at time of booking to retain the reservation.

10/10 優異

Guillermo

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fantastic
於 2023 年 3 月住了 1 晚
Margaret 於 2024年4月5日的回應
Thank you

10/10 優異

jeniffer

多人同遊
讚好：設施服務和住宿狀況
The property was satisfactory for the time I stay; comfortable sleep good Breakfast easy location for the event Excellent customer service
於 2023 年 2 月住了 1 晚
General Manager 於 2023年2月20日的回應
Dear Jeniffer,Thank you for your kind words about your stay. We love knowing another guest left with a great experience. We look forward to seeing you again when your travel brings you back to the area.

8/10 不錯

Brandon

讚好：整潔度和客房舒適度
Overnight Stay
We enjoyed our stay. The room was very nicely furnished. You do have to pay for parking ($6) but we knew that ahead of time. It wasn't mentioned when we were checking in. We would definitely stay again.
於 2023 年 2 月住了 1 晚
General Manager 於 2023年2月15日的回應
Thank you for your review of your stay. We love knowing another guest left with a great stay.

10/10 優異

Koamivi

家人同遊
讚好：整潔度和客房舒適度
於 2022 年 12 月住了 3 晚
General Manager 於 2023年1月11日的回應
Thank you for your great review. We look forward to seeing you again soon.

6/10 一般

Thomas

家人同遊
The property and room were ok. The breakfast was ok. The staff were excellent. The parking charge of $6.00 per day is very lame.
General Manager 於 2023年1月11日的回應
I appreciate your review of your stay. I understand your frustrations with the parking. We have joined the rest of the hotels in a 3-mile radius to the medical center in charging parking. We hope to see you again soon.

6/10 一般

Devin

商務旅客
讚好：整潔度和客房舒適度
Unresponsive
Asked front desk 3x (3 different days) to fix shower curtain rod. Told each time it would be done. Nothing done. Heartless dismissive apology upon checkout. They don’t care.
於 2022 年 10 月住了 4 晚
General Manager 於 2022年10月22日的回應
Dear Valued Guest,I want to thank you for writing a review of your stay. After reading your review I cannot apologize enough that it was not up to your expectations. As the new General Manager of the property, I ensure you this is not our service. I understand your frustration with the matter and am working with my maintenance team on what exactly happened. This will not happen again, and I hope you decide to stay with us in the future.

6/10 一般

Lori

商務旅客
讚好：客房舒適度
不滿：整潔度
Needs an update
The hotel was older and could use an update. That is fine, but the carpet in the room was filthy with spots and sticky patches all over it. Would not walk around without shoes in it. Was a decent size, but again needed to be better maintained and cleaned.
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月10日的回應
Dear Valued Guest,I want to thank you for choosing the Residence Inn West University. After reading your comments I want to ensure you everything is being addressed. I am the new General Manager of the property as of a few weeks ago and we are making changes every day to become the best in the entire state. We hope you give us another chance.

2/10 很差

Matthew

家人同遊, 商務旅客
不滿：設施服務
This hotel has now triple charged me for the same night stay. I have called the hotel repeatedly only to be ignored and dismissed despite clear receipts demonstrating their error. Shoddy fraudulent business practices.
於 2022 年 8 月住了 1 晚

6/10 一般

Nathan

家人同遊
不滿：整潔度
no house keeping/clean up. We have to request everything we need, such as tower and conditioner. Breakfast is not good. We found live cockroach on the floor in our room
於 2022 年 8 月住了 4 晚
Allie 於 2022年8月23日的回應
Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

4/10 欠佳

Lawrence

家人同遊, 商務旅客
讚好：整潔度
The bedroom was too small. The bed was too hard and creaked. The breakfast was inadequate.
於 2022 年 8 月住了 2 晚
Allie 於 2022年8月23日的回應
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Always Good
Always a good stay, we call this our apartment in Houston.
於 2022 年 5 月住了 1 晚
Allie 於 2022年9月2日的回應
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!

10/10 優異

Ferris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
nothing everything is great
於 2022 年 5 月住了 2 晚