I appreciate the 100 refund, but your response came across as passive-aggressive, dismissive, and lacking genuine empathy. Your comment, "I'm happy to hear that none of what I did was worth anything," was sarcastic and misrepresented what I actually said. I never said your efforts meant nothing.The issue wasn't just the pool. It was the overall experience, which included the unusable pool, maintenance problems, and pest concerns. Customer service isn't just about explaining why something happened or fixing it afterward. It's about acknowledging the guest's experience, taking accountability for how it affected them, and responding with empathy.Instead of acknowledging the impact these issues had on our stay, your response felt focused on defending yourself. While I appreciate that steps were taken after the problems were reported, those repairs benefited future guests not my family. A 100 refund simply does not reflect the experience we paid for.