Hubei Luxury Hotel

A very comfortable hotel with good view facing the lake. High end equipment especially the hair dryer.😄

I stayed at the 17th floor but I could not go up to the 18th floor by the lift to find by husband, who had gone to the 18th floor by mistake, even I used the key card. He also could not go down for one floor using the lift. Another thing was that we had spent more than 15 mins to check out, even there was nothing to settle.

Staffs are nice and service is good

Knowing that it is under New World Group, I have selected this hotel for my business together with my colleagues. Hotel is clean, everything is good except my experience during my check in, a counter of 3 staffs in a reception, 2 very green and one probably a senior, asking me to go to other staffs as she has to check in one by one......I did not want to voice out my displeasure as we already arrived late but this is not something I would accept for a hotel of this calibre.