The cabin itself was good, clean and close to the beach. Upon arrival, we tried to phone the place where we were staying and the phone number was incorrect on the Hotels.com website, so I phone Hotels.com and they could not get in touch with the manager of the property. We where in limbo! We were now running late for an engagement party and had no where to shower and change. We walked around the complex and finally found a notice with a phone number on it and finally got someone. At no time were we told that we had to drive to another motel to check-in in order and pick up the key. After an hour and a half we finally got into our cabin.