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皇家大商場仁川機場酒店的評價

4 out of 5
皇家大商場仁川機場酒店
35, Eunhasu-ro, Jung-gu, Incheon

評價

7.8

不錯

10 分評分，優異；356 則評價中有 127 則" "
8 分評分，不錯；356 則評價中有 127 則" "
6 分評分，一般；356 則評價中有 57 則" "
4 分評分，欠佳；356 則評價中有 25 則" "
2 分評分，很差；356 則評價中有 20 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

KUAN-CHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

Wing Keung

家人同遊
讚好：整潔度和職員與服務
整體上不過不失
房間整潔，但水壓不足，有免費巴士前往機場。
於 2019 年 12 月住了 1 晚
Sales Manager 於 2020年1月28日的回應
Thank you for taking the time to convey your positive comments regarding your recent experience with us. Yes, we do offer free shuttle bus from Terminal 1, Incheon ITN'L Airport and it takes about 20 minutes. We make every effort to provide comfortable accommodations and nice service. Please be assured that we have noted your comment and we will reinforce to achieve higher levels of guest satisfaction. We do hope to welcome you in the near future and continue the relationship with Royal Emporium hotel! Thank you.

8/10 不錯

PENG HUEY

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It's a great experience to stay with 皇家大商場仁川機場酒店. Prompt reaction in the front desk.
於 2019 年 11 月住了 1 晚
Sales Manager 於 2019年11月25日的回應
Thank you for leaving this wonderful feedback. We're delighted to hear you had such a lovely stay with us! We make every effort to provide comfortable accommodations and excellent service, we do hope to welcome you in the near future and continue and maintain the relationship with Royal Emporium hotel! Thank you.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
clean and beautiful hotel to stay for transferring! but the breakfast seems to be a bit plain, maybe the quality can be improved more.
於 2019 年 8 月住了 1 晚
Sales & Marketing Manager 於 2019年10月2日的回應
Thank you for choosing Royal Emporium hotel for your recent stay. We are delighted you had a great time in our hotel. We appreciate your kind review. Please be assured that we have noted your comment we will reinforce to achieve higher levels of guest satisfaction. We promise to become a hotel with more improvement in the future. We look forward to welcoming you back to Royal Emporium Hotel in the nearest future. Thank you. Have a wonderful day!

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
不建議入住
酒店check in 緩慢費時，房間及浴室沒有地方掛衣服，沒提供一次性使用拖鞋，更沒有牙刷牙膏提供，如需要，自行向酒店購買，房間設備格局很像賓館。 另外，半夜時分會無故被關掉冷氣及電視，因為焗熱而醒來，要自行再開冷氣才可入睡，房間原說向海，而預訂是向海房，後來因沒雙人床，而轉至向一片空置地景觀，真的沒心情！
於 2018 年 9 月住了 1 晚
Royal Emporium 於 2018年9月27日的回應
Thank you for being our guest and for your feedback. We are truly sorry that we did not meet your expectations from our facilities. Please be assured that we have noted your comment we will reinforce to achieve higher levels of guest satisfaction. We hope you will give us an opportunity in the future to provide you with the outstanding service and hospitality. Thank you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Royal Emporium 於 2018年9月5日的回應
Thank you for choosing Royal Emporium Hotel for your recent stay.We appreciate your taking the time to leave this feedback. We hope to host you again for another memorable visit!

10/10 優異

Lotus (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
場附近轉機或一晚住宿的選擇。
如果想在機場附近住一個晚上方便搭飛機的話,這間酒店不錯。不到港幣五百這個價格還能夠包早餐，我和朋友都很滿意，而且這家有接駁巴士，可以免除自己搭車去酒店的麻煩，不過在機場外他們在14C沒有明確的巴士上落車指示，著實讓我和朋友很擔心錯過了每小時一班的接駁巴士，如果酒店可以像其他酒店那樣擺一個明確指示牌就能夠讓首次入住客人放心很多。酒店距離機場有點距離，赶飛機的住客需要多預留點時間。
於 2018 年 2 月住了 1 晚
Julia Jo 於 2018年2月21日的回應
Dear Valude Guest, Thank you so much for visiting Royal Emporium Hotel and sharing your review. I am very grateful to hear that it was a comfortable stay. We will continue to strive to be your preferred hotel. But, I'm sorry that there is not a shuttle bus sign at the airport. Once again, we truly thank you for your wonderful feedback and all of us look forward to welcoming you back soon with even better service. Best regards, Reservation Team

2/10 很差

chiang (macao)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Staff Dishonest
今天早上9:00退房 預約了9:00接駁車去機場。11:00的飛機回澳門。(中途沒有打開過行李 托運的)到家發現新買的整套電子煙忘記拿 漏在酒店709房 在電視機右旁的桌子上 。因為早上早起有點急忙。 當發現沒有拿回來。馬上打回酒店。 酒店說打給清潔那個人 打了沒有接電話。 過了10分鐘再打過去。說收拾房間那個人打回來 說沒有撿到東西。 (709的房間已有入住 就是已經打掃過了)。 原本都知道是拿不回來了 想確認一下。想不到這麼不老實的行為。 不會再入住。
於 2017 年 9 月住了 1 晚

8/10 不錯

Darrell

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The llobby area was freezing. The dining area also requires heavy sweaters and hats. I caught a cold there.
於 2024 年 2 月住了 1 晚

8/10 不錯

kinam

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

OGRAN

家人同遊
不滿：住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Jacqueline

於 2024 年 1 月住了 1 晚

10/10 優異

seungyo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般

Hwang

於 2023 年 12 月住了 1 晚

4/10 欠佳

Lily

多人同遊
不滿：職員與服務和客房舒適度
Mediocre - felt more like a hostel than hotel
The beds were very old spring mattresses & super uncomfortable. I used all the spare pillows to lay on to bed able to sleep. It was disappointing. I didn't complain as I knew there was nothing they could do & I wasn't sure they'd fully understand me. The front desk staff were lovely. But the staff at breakfast were abrasive. There was confusion from them on our room number on the first morning & instead of politely asking to check our room number I got nearly yelled at for not paying for breakfast & they were going to charge the room (which would have been the wrong room). I had to go over & look at the sheet myself & point to my name before he understood, even though I said the room number to him 5 times. Then I got a half-effort apology. The breakfast was mediocre. The coffee wasn't pleasant, the restaurant is in the basement & was cold. subsequently the food was cold also. The bread was too sweet for a Brit like me, & the overall choice wasn't great. on 2 out of our 3 breakfasts they didn't have enough food for the amount of people. The staff cleaning up were lovely, & very friendly & they appreciated us clearing up after ourselves. Our room was warm & the water & underfloor heating is controlled by the same panel so if you want hot water you'll have a hot room too. Opening the window helped a little at times but the outside temp dropped a lot on our second day so we didn't need to sleep with it open all night. Free shuttle bus to the airport was fantastic though.
Neat & clean enough room, though my bed had a burn hole in the sheet & the mattress was very uncomfortable.
於 2023 年 11 月住了 4 晚

6/10 一般

Seerat

讚好：職員與服務和住宿狀況
不滿：整潔度和設施服務
Housekeeping did a terrible job at cleaning the room otherwise the hotel and surroundings are good
於 2023 年 11 月住了 1 晚

4/10 欠佳

Seerat

於 2023 年 11 月住了 2 晚

6/10 一般

Co.Ltd

於 2023 年 11 月住了 1 晚

10/10 優異

Tracey

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Little gem .. for location and price
I had the balcony suite facing the harbor it had a good size patio chairs and table nice .. the bathroom had a free standing amazing shower and a deep soaking tub . The toilet was in another room with personal sink. The room was all dark paneled wood .. they could lighten it up a bit but after it was warm and cozy. Your right across from the water and boas a very short walk by small cafe and 7 elevens . The hotel has bHC korean chicken cafe on site in the front lobby just by the front desk it’s yummy. Their is a sweet cute bar as well in front lobby opens at 5pm .. the staff was excellent and they went the extra mile making sure their was transport to the Airport with free shuttle. The staff was great, room was clean, and I would stay again.
於 2023 年 11 月住了 3 晚

8/10 不錯

Sueann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2023 年 10 月住了 5 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

JOONHO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
좋은편임다
於 2023 年 9 月住了 1 晚

4/10 欠佳

JOONHO

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
대체적으로 좋은편임
於 2023 年 9 月住了 1 晚

10/10 優異

sunhee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Songhwa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
좋아요^^
편안하게 잘 있다가 왔어요^^
於 2023 年 9 月住了 3 晚

8/10 不錯

link

於 2023 年 9 月住了 1 晚

8/10 不錯

link

於 2023 年 9 月住了 1 晚

4/10 欠佳

Cuili

讚好：整潔度
Airport pick only available from Monday to Thursday which it isn't be mentioned when booking. Transportation is not convenient from airport to hotel. Only texi is available and taxi is expensive. one the way go from airport cost me about 19 CAD and back from hotel to airport cost almost double. Because the hotel called an expensive taxi for me. And communication in English's in hotel is not so easy.
於 2023 年 8 月住了 1 晚

4/10 欠佳

Sungheon

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Anton

讚好：整潔度、職員與服務、設施服務和住宿狀況
I have nothing bad to say about the Hotel. The staff was nice and helpful, I was very thankful, that they arranged a taxi to the airport for me. Also the Hotel is right next to a beautiful park and near to the sea. A good last impression of Korea for me.
於 2023 年 8 月住了 2 晚

10/10 優異

fred

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚

10/10 優異

HEE JUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯

CHANGHO

讚好：整潔度和職員與服務
於 2023 年 7 月住了 1 晚

8/10 不錯

Kendra

讚好：整潔度、職員與服務和住宿狀況
The staff there were very helpful with my medical concerns as well as my transportation questions as I have never flown from Seoul. It was a very pleasant experience 💜
於 2023 年 7 月住了 2 晚

8/10 不錯

Dieter

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Dtwhegsg
於 2023 年 7 月住了 1 晚

10/10 優異

minha

於 2023 年 6 月住了 1 晚

8/10 不錯

yan

於 2023 年 6 月住了 2 晚

10/10 優異

chagn sun

於 2023 年 6 月住了 4 晚

2/10 很差

Gu nam

於 2023 年 6 月住了 1 晚

10/10 優異

YEOUNSUCK

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

2/10 很差

Malka

於 2023 年 5 月住了 1 晚

10/10 優異

Kangwook

於 2023 年 5 月住了 1 晚

8/10 不錯

gail (Paul)

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

sinbong

於 2023 年 5 月住了 1 晚

6/10 一般

Seong Jin

商務旅客
於 2023 年 4 月住了 1 晚

6/10 一般

Songhua

於 2023 年 5 月住了 1 晚

10/10 優異

Cho

於 2023 年 5 月住了 1 晚

8/10 不錯

JIWON

於 2023 年 4 月住了 1 晚

2/10 很差

SHIHO

讚好：整潔度
不滿：職員與服務和住宿狀況
無料シャトルバスはなかったです。 部屋は綺麗でしたが最初に案内された部屋は電気がつかず別な部屋に移動になりました。 日本語できるスタッフはいません。
於 2023 年 4 月住了 1 晚

10/10 優異

TADASHI

讚好：整潔度和職員與服務
朝食は普通に美味しかったし、スタッフさんも優しかった。土日はシャトルバスが出ておらず、仁川空港からは遠いので、タクシーとなると４０００円（往復46000ウォン）くらいいります。
於 2023 年 4 月住了 1 晚