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加利福尼亞印第奧 - 棕櫚泉 6 號汽車旅館的評價

2 out of 5
加利福尼亞印第奧 - 棕櫚泉 6 號汽車旅館
82195 Indio Boulevard, Indio, CA

評價

6.4
10 分評分，優異；1007 則評價中有 277 則" "
8 分評分，不錯；1007 則評價中有 201 則" "
6 分評分，一般；1007 則評價中有 184 則" "
4 分評分，欠佳；1007 則評價中有 124 則" "
2 分評分，很差；1007 則評價中有 221 則" "

6.8/10 

整潔度

7.4/10 

職員與服務

6.0/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

真實旅客

親子同遊, 寵物同遊
讚好：職員與服務
Convenient transportation
於 2020 年 6 月住了 1 晚
MAULIK PANDYA 於 2020年6月22日的回應
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our MOTEL 6. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, MOTEL 6 TEAM.

10/10 優異

真實旅客

於 2020 年 6 月住了 1 晚
MAULIK PANDYA 於 2020年6月16日的回應
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our MOTEL 6. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, MOTEL 6 TEAM.

2/10 很差

Colin

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Sheets were dirty and trains kept us up all night!
於 2024 年 4 月住了 1 晚

8/10 不錯

Youngwoong

讚好：整潔度、職員與服務和住宿狀況
Just stay is ok
於 2024 年 5 月住了 1 晚

2/10 很差

Charles

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Never received my refund when I cancelled since they did not have any hot water
於 2024 年 4 月住了 1 晚

10/10 優異

Taylor

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 4 月住了 4 晚

8/10 不錯

Cesar

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Esta bien por el precio.
於 2024 年 4 月住了 1 晚

10/10 優異

Yvette

多人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Everything was good until we found a roach crawling in our room.
於 2024 年 4 月住了 3 晚

2/10 很差

Michele

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property was absolutely disgusting had cockroaches coming from the ceiling and from behind the toilet.There was no hot water no heater or A/C when asked to move rooms they said none available but on here they had 3 rooms left! Oh and no blankets no pillow but 1 towels and blankets they never had them to gives what we needed.Worse experience
於 2024 年 4 月住了 4 晚

2/10 很差

Peter

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I have never been treated so disrespectfully by the office management. I was there to attend Coachella and booked through Expedia. Unfortunately most of the options were already booked. Nevertheless, I expected better service. We were given a room close to the office. After the first day of Coachella, we returned to the motel surrounded by police. Apparently one of the guests had stolen merchandise and the officers needed to break down the door at the room next to ours to try to apprehend the criminals. Unfortunately our room key did not work and I had to retreave a replacement key as all the drama unfolded around us. Aside from that incident, since the property is next to train tracks, it was extremely challenging to sleep through the night. To make matters even worse, the motel charged me twice (on my credit card) at a rate of $697/night for a single bed room. I told the office manager that Expedia had quoted and confirmed the total cost at $848 total for all 3 nights. She responded that she arbitrarily decided to raise the room rate higher than Expedia’s contracted rate and this was permissible at her discretion, given the high demand. I contacted Expedia and they said she was not permitted to do that and I would have to challenge the charges with my credit card company. I was shocked at this kind of clearly fraudulent and illegal activity. Each time I called the motel 6 office and asked for the manager, she would not come to the phone for at least 15-20
於 2024 年 4 月住了 3 晚

2/10 很差

Michael

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no light in the bathroom the shower door didn't close the tv didn't work. Definitely won't stay here again.
於 2024 年 4 月住了 1 晚

8/10 不錯

Sony

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Tommie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Daniel

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worse motel 6 I have seeing and stay at I would like a refund. The room was very old and the main door was slightly side so we had an air flow. The restroom was very dirty and the floor as well. Wouldn’t recommend or return it overall.
於 2024 年 4 月住了 1 晚

4/10 欠佳

GERMANI

商務旅客
不滿：職員與服務和住宿狀況
They had hot water and charged me $144. Upon check in should’ve mentioned it to customers. I found out after running the water, seen it wasn’t getting hot. I was told I’ll be given a discount never did. The hot water came on the next morning at 6am. I checked out at 7am
於 2024 年 4 月住了 1 晚

6/10 一般

Oscar

讚好：設施服務
Noe gustó porque el colchón estaba muy aguado no Hera .muy cómodo
於 2024 年 4 月住了 1 晚

2/10 很差

Zachary

不滿：整潔度、職員與服務和住宿狀況
Stolen phone, phone chargers 3x. Rude staff, uncomfortable location . Shower leaked al over bathroom. Requesting money back
於 2024 年 4 月住了 1 晚
Managment 於 2024年4月20日的回應
Good afternoon Zachary. we apologize for your experience with us at Motel 6. we are working profusely to resolve your issue. we hope you can give us another try to reconciliate your stay.

6/10 一般

Veronica

家人同遊
讚好：職員與服務
Laundry facility i did like but it had a closing time
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年5月1日的回應
Hi Veronica, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 優異

George

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月26日的回應
Hi George,Thank you for the perfect rating!Lilith#Team6

8/10 不錯

praiwarin

All good
於 2024 年 4 月住了 3 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 一般

Aurora

於 2024 年 4 月住了 1 晚

6/10 一般

Juanita

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel is on a main highway and it is so loud!! I think a train also passes right in front and makes the room shake!! The bathroom was a bit dirty it had an old contact lense stuck to the wall from the previous guests and the sink bowl was dirty as well.
於 2024 年 4 月住了 2 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Juanita,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 優異

Jennifer S

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
PROPERTY MANAGEMENT WAS SO ACCOMMODATING AND NICE LOVE THERE CUSTOMER SERVICE
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Jennifer S,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 欠佳

Pamela

寵物同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
The door of the room was partially open on the bottom because of warping i guess, when I arrived my room was dirty bed was a mess so the too they reserved for me had never be cleaned from the last stay so they gave me a different room. No heater in my room, I was cold most time there.
於 2024 年 3 月住了 8 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Pamela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 欠佳

Rebecca

不滿：職員與服務、設施服務和住宿狀況
Initially I had trouble opening the room door. I eventually got in and dropped off my bags. I went to dinner and when I returned could not get back in. I went to the front desk and the woman told me to go back and try pulling up on the handle. I did this and still could not get in so I returned to the front desk. This time the employee walked me to the room to help. She was not able to get in either so she broke-in through the window. I told her I felt unsafe because of how easy it was to break-in. She locked and screwed-down the window for me. I learned that they had previous problems with that door. They should have fixed it before renting out the room. The woman should have helped me the first time I went to the front desk. I am a 63 year-old-woman, carrying packages, who had to walk up the stairs, down the stairs, up the stairs, down the stairs and back up again to get into the room. The room was inexpensive. You get what you pay for.
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日的回應
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 優異

Tommie

讚好：整潔度、職員與服務和住宿狀況
The staff is professional
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年4月17日的回應
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 一般

Luis

讚好：住宿狀況
No breakfast available
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日的回應
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 優異

Glenn (Salem)

於 2024 年 3 月住了 1 晚

8/10 不錯

OMAR

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
N.A
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月12日的回應
Hi Omar,Thank you for positively rating your stay!Lilith#Team6

10/10 優異

Norma

家人同遊
Muy Bien!!!
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月12日的回應
Hola Norma,¡Gracias por la calificación perfecta!Lilith#Equipo6

2/10 很差

Cecilia

於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月26日的回應
Hi Cecilia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 很差

Rodd

不滿：整潔度、職員與服務、設施服務和住宿狀況
Check in time was 3:00. I arrived at 5:30 and was told my reserved room was not ready but i could be assigned s different room. That room was not clean, smelled like cigarettes and the door looked like it had recently been broken into. When i told the clerk the room was unacceptable, she told me to come back in an hour for a different room. After I returned 15 minutes later and asked for a refund, i was told they had a room for me. The room, while clean had no hot water at the sink or shower. Tenant next door had a barking dog and the neighborhood was noisy and felt unsavory.
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give us a review, we do apologize for the inconvenience and the experience you had with us. We are going to look into the situation.

6/10 一般

Zandra

伴侶同遊
讚好：整潔度和職員與服務
Room was clean, but it’s not in a great neighborhood.
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give us a feedback, we apologize for the inconvenience.

8/10 不錯

Michael

商務旅客
不滿：整潔度、設施服務和住宿狀況
Property was not clean
於 2024 年 3 月住了 3 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give feedback we apologize for the inconvenience. we will look into the matter.

4/10 欠佳

Srinivas

不滿：住宿狀況
Got a smoking room when I requested non-smoking on my reservation
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to on giving us feedback, we apologize for the inconvenience.

2/10 很差

Margie

家人同遊
不滿：整潔度、設施服務和住宿狀況
There’s a lot of cockroaches , the floor is dirty , sticky
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give us a review, we apologize for the inconvenience, we will look into this matter.

2/10 很差

Jorge

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to giving us a review. we apologize for the inconvenience..

8/10 不錯

Sue

It was clean
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give us a review, we appreciate your business and hope to see you again.

4/10 欠佳

Mitchell

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

6/10 一般

cynthia

家人同遊
讚好：職員與服務
不滿：整潔度和設施服務
It was a cheap place to stay. It had very old towels and linen. Train noise woke my husband
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日的回應
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 一般

Loman

家人同遊
讚好：整潔度
Checking in was through a bulletproof window which immediately made me feel unsafe in the area. The door locks apparently have issues with sticking and there is a specific way that they had to be opened. This was not passed on to me during check in. The heater didn’t work. There was only freezing cold air blowing into the room. The thermostat didn’t work either. The temperature of the air never changed. We turned everything off and luckily were satisfied with the ambient temperature in the room.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日的回應
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 很差

Mdmynul

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Managment 於 2024年3月24日的回應
Thank you for taking time out of your busy schedule to give us a review. we apologize for the inconvenience.

4/10 欠佳

Melanie

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The rooms smell so much like smoke. I saw a bug first thing when I opened the door. It just needs to be cleaned and they need to be non smoking
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日的回應
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月21日的回應
Hi Elizabeth,Thank you for positively rating your stay!Lilith#Team6

6/10 一般

Gillian

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月21日的回應
Hi GillianThanks for your review, we really appreciate the support. Lilith#Team6

4/10 欠佳

Jorvani

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I received a used room not cleaned for us: beds undone, dirty towels in the bathroom floor, empty beer cans. They provided another room but didn’t even say sorry about it.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日的回應
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 欠佳

Brady

家人同遊
不滿：設施服務和住宿狀況
The staff at the front desk did not could not find my reservation. And then we had a failure to communicate and they only booked me for one night when I had to previously booked. So when I'm at a function I get a call from the hotel that I was supposed to be out of my room.
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日的回應
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 優異

Victor

商務旅客
讚好：整潔度
Service was excellent!!!
於 2024 年 2 月住了 1 晚
Nancy Y. 於 2024年3月19日的回應
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 不錯

Roland

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
It's a bare bones hotel. Be prepared for the train that's near by.
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日的回應
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 優異

Denise

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and room was very clean
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日的回應
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6