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黑馬林汽車旅館的評價

3 out of 5
黑馬林汽車旅館
26 Glady Street, Innisfail, QLD

評價

7.8

不錯

10 分評分，優異；139 則評價中有 44 則" "
8 分評分，不錯；139 則評價中有 55 則" "
6 分評分，一般；139 則評價中有 21 則" "
4 分評分，欠佳；139 則評價中有 11 則" "
2 分評分，很差；139 則評價中有 8 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.2/10 

設施服務

7.4/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

Lin

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
於 2017 年 9 月住了 1 晚

4/10 欠佳

Leisa

伴侶同遊
不滿：設施服務和住宿狀況
Property is very old. Bathroom is tiny and dark. Bed is very old and uncomfortable.
於 2024 年 5 月住了 1 晚

2/10 很差

Michael

不滿：住宿狀況
Was made to wait 40 minutes,after checkin time,, had a look around while waiting ,around pool looked like garbage tip with rubbish old clothes,empty drink and food pavkaging everuwhere,when manager finally turned up said didnt like my attitude and refudef me accomodation said id get a tefund,whicj i have not received
於 2024 年 1 月住了 1 晚
Marylou manager 於 2024年2月1日的回應
You never checked in, and you need to contact Expedia for your refund, I have not charged Expedia.You were upset that you could not check in at 10:40am, after you made the booking online only 15 minutes beforehand and demanded that you be able to check in immediately, even though I advised that check-in is not until 2pm unless organised prior, and your aggressive and rude behavior will not be tolerated at the Black Marlin Motel.

6/10 一般

mary

多人同遊
讚好：整潔度和職員與服務
Needs a bit of an update
Overnight stay small hotel with 10 rooms. The rooms have a double bed however plenty of room for a queen or king bed. Shower press was good but the bathroom needs refreshing and the door wouldn’t close. Fly screen on bathroom window was broken and unable to close window. No hairdryer. The benches and side table are new and look good. Not many places to select from in this location. The lady was very friendly at reception.
於 2024 年 1 月住了 1 晚

8/10 不錯

Edward

於 2024 年 1 月住了 1 晚

10/10 優異

Mayvis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff.
於 2024 年 1 月住了 1 晚

8/10 不錯

Kalynn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lady that was there was so helpful. Our car had broken down and she did everything she could do for us.
於 2023 年 11 月住了 1 晚

4/10 欠佳

Amanda

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Our room was more of a compartment. Definitely wouldn't sleep 3 comfortably. Gap under the door. A/C takes ages to kick in. Bathroom barely big enough to turn around in. Bed very firm and small. No extra pillows. Items like tissues, bathroom bin, more than one small soap and some bench space would be appreciated. Reception was friendly enough.
於 2023 年 11 月住了 1 晚

6/10 一般

Eliza

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is alright for a short stay
於 2023 年 10 月住了 3 晚

4/10 欠佳

J E

不滿：職員與服務、住宿狀況和客房舒適度
Not quite sure how this place managed to be listed with hotels.com - what a horrible place. From the moment you drive up to the place with it's delapidated signs and potholed drive, disinterested check-in staff and dated rooms it doesn't inspire confidence. The only plus was that it was clean inside the room - but the bed was old with worn sheets, useless pillows and the whole place left you feeling tacky. Definitely not worth the money to stay here.
於 2023 年 9 月住了 2 晚

8/10 不錯

Alimah

讚好：整潔度
It was relatively clean and safe but somewhat small. As it was only for the night, it was satisfactory.
於 2023 年 8 月住了 1 晚
Marylou manager 於 2023年8月17日的回應
Thank you for you great review.We are glad your stay was pleasant with us, and we look forward to having you stay with us again in the future.

10/10 優異

margaret

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy stay
Happy with the accommodation. Great location. Easy walk to the Crown Hotel for dinner. Easy parking in front of the room. Stayed there 2 years ago and I can see the renovations done. Great job. Love how there are signs saying no smoking in side the room or outside the seat area.👍 Value for money.
於 2023 年 8 月住了 2 晚
Marylou manager 於 2023年8月17日的回應
Thank you for your fantastic review.We have been working hard to improve the motel and its premises and continue to do so every day.Got everything close and handy and ready within a short walk.We look forward to having you stay with us again in the future.

8/10 不錯

Geoffrey

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Older property,but still good.
於 2023 年 7 月住了 2 晚
Marylou manager 於 2023年8月17日的回應
Thank you for your great review.We look forward to having you stay with us again in the future.

6/10 一般

Lance

伴侶同遊
不滿：住宿狀況
Very ordinary room
於 2023 年 7 月住了 1 晚
Marylou Manager 於 2023年7月11日的回應
Thank you for the review We do look forward to you staying with us in the future after we upgrade our rooms a little.

2/10 很差

Patricia

伴侶同遊
不滿：住宿狀況
Nothing
於 2023 年 7 月住了 1 晚
Marylou Manager 於 2023年7月16日的回應
Thank you for your review.I'm sorry your stay was not pleasant, and we do look forward to you staying with us in the future after we upgrade our rooms.We look forward to ensuring a more pleasant experience with us in the future.

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
All good
於 2023 年 6 月住了 1 晚
Marylou Manager 於 2023年7月6日的回應
Thank you for the amazing review, we do try to please here at the Black Marlin.We look forward to you staying with us in the future

8/10 不錯

Kerry (MARYBOROUGH)

讚好：整潔度、職員與服務和住宿狀況
Considering I arrived after closing staff were very accommodating. Bit noisy but that stopped around 9pm. Clean but showing signs of age. Smokers directly outside of the room I stayed in.
於 2023 年 5 月住了 1 晚
Marylou Manager 於 2023年7月6日的回應
thank you for your great review, we apprieciate the feedback and have moved the smoking areas away from the rooms to a designated smoking area, for the comfort of all guests and we look forward to you staying with us again in the future

8/10 不錯

Bruce (Kallangur)

讚好：整潔度
於 2023 年 5 月住了 1 晚
Marylou Manager 於 2023年7月6日的回應
Thank you for lovely review and thank you for staying with us here at the Black Marlin.

4/10 欠佳

Anne-Maree

不滿：整潔度和住宿狀況
Shower was not clean. No toaster or spoons to make tea. Facilities are tired and could use a refresh.
於 2023 年 5 月住了 3 晚
Marylou Manager 於 2023年5月17日的回應
Thank you for your review.Upon check-in if there is something wrong with your room, please let the manger know so I can fix anything for you or I could have changed room.The last cleaner to clean the room has been made aware of the cleanliness of the bathroom, also the spoon absence and it will not happen again.Thank you and we look forward to you staying with us in the future, where will ensure a pleasant stay.

8/10 不錯

Christian

於 2023 年 5 月住了 2 晚
Marylou Manager 於 2023年7月6日的回應
Thank you for your great review and we look forward to staying with us again in the future

6/10 一般

Alicia

於 2023 年 5 月住了 1 晚

2/10 很差

Brien

於 2023 年 3 月住了 1 晚
Marylou Manager 於 2023年5月17日的回應
Thank you for your review, we are sorry your stay with us wasn't pleasant, please come again and stay and we will ensure a more pleasant stay.

6/10 一般

CHRISTOPHER

多人同遊
Could do with a good general clean all around
於 2023 年 3 月住了 1 晚
Marylou Manager 於 2023年4月10日的回應
Thank you for you comment.Yes, I agree it does need a good clean all around and over the next 6 months, this will be done.Please come back and check out the work and cleaning up that is happening as we speak.Your review means the world to us here at the Innisfail City Motel and from this we can only improve.we do hope to see you very soon kind regards Marylou Manager

4/10 欠佳

Penny

不滿：設施服務和住宿狀況
Pictures are better than reality, very depressing place, very run down

6/10 一般

Joe

伴侶同遊
讚好：職員與服務
Friendly management
於 2022 年 10 月住了 2 晚

8/10 不錯

Amelia

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 10 月住了 2 晚

10/10 優異

Sarah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Conviniet location for stop over. Clean easy check in. Comfy bed. Good value
於 2022 年 9 月住了 1 晚

6/10 一般

Jacqueline (Afferden)

伴侶同遊
讚好：整潔度和職員與服務
Vriendelijk personeel kon mijn boeking niet vinden en gelukkig was er nog een kamer beschikbaar. Kamer was klein, bed was smal, maar we konden ons douchen en alles was redelijk schoon.
於 2022 年 9 月住了 1 晚

10/10 優異

Pam

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 1 晚

10/10 優異

Angela

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very clean. Comfy bed.
於 2022 年 8 月住了 2 晚

2/10 很差

Adrian

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
We had booked into the black marlin motel and paid online for the room but was emailed two days before we were due to arrive that my booking had been cancelled. When I rang to get a reason for the cancellation was told it was Wotif`s fault for double booking, and it happens often ,they owned another motel (the Innisfail City Motel) and we would have to go there. We were unhappy having to stay at a motel we did not chose.
於 2022 年 8 月住了 1 晚

4/10 欠佳

Marie

讚好：整潔度和職員與服務
於 2022 年 5 月住了 5 晚

10/10 優異

Eloisa

於 2022 年 5 月住了 1 晚
Vickie-lee 於 2022年5月31日的回應
Thank you so much for you review !!!!!

10/10 優異

Mark

家人同遊, 商務旅客
讚好：整潔度和職員與服務
Friendly starff
於 2022 年 3 月住了 2 晚
Sam 於 2022年4月22日的回應
Hi Mark Thank you for such a wonderful review. We look forward to seeing you sometime in the future. Kind regards Sam

2/10 很差

Alan

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The bathroom door wouldn't close, the shower water was lukewarm, the vanity draw was hard to open, and when I did get it open there were mouse droppings under the draw, and the paint above the vanity was peeling and blistered, the fridge had no ice cube holder, altogether the worst motel i have stayed in
於 2022 年 3 月住了 2 晚
Sam 於 2022年3月21日的回應
Hi Alan Thank you of your review. Please note that the bathroom door has been repaired. If guests don't notify us of these issues we would not know. Your review is very important to us to assist in maintaining a high level of cleanliness and customer satisfaction. Please note that we have had 5 weeks of severe rain and are just being made aware of the issues that this has caused. Please note that our rooms are beautifully decorated and extremely clean. In this case our bathroom has let us down. I have called a plumber and all these issues will be fixed tomorrow. It is always best to notify us upon check in of any issues so that we may move you to another room and get the repairs done immediately. Rather that a scathing review during these hard times. Kind regards Manager.

8/10 不錯

Alwyn

讚好：整潔度
Tv was faulty
於 2022 年 3 月住了 1 晚
Sam 於 2022年3月15日的回應
Hi Alwyn Thanks for your review. May I ask which room you were in where the tv was faulty so this can be rectified. Kind regards Sam

8/10 不錯

Andrew

讚好：整潔度、職員與服務、設施服務和住宿狀況
A relatively small place and room however immaculately clean and the team very friendly and helpful. Good location for an easy stroll to the main business district
於 2022 年 2 月住了 2 晚
Sam 於 2022年2月21日的回應
Hi Andrew What a lovely review. It means a lot to here that the room was so clean. I will pass this on to the housekeeper. Kind regards Sam Manager

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
Excellent friendly service. Basic accomodation
Comfortable bed in a small tired room. Receptionist was delightful. A two star motel but the bed was as comfortable as I’ve had in 4 star motels
於 2022 年 2 月住了 1 晚
Sam 於 2022年2月13日的回應
Hi Thank you so much for your kind review. It was a pleasure having you here and we hope to see you again soon. Kind regards Samantha Manager

6/10 一般

Pamela (Murrumba Downs)

伴侶同遊
不滿：住宿狀況
Very basic accommodation but clean.
於 2022 年 1 月住了 1 晚
Sam 於 2022年2月13日的回應
Hi Pamela Thank you for your review. I am glad that you found the rooms to be clean. I am the new manager here. We are currently working towards upgrade our facilities. I hope that you may stay with us in the future. Kind regards Samantha Manager

10/10 優異

Justin

於 2022 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚
Sam 於 2022年2月13日的回應
Hi Wow, thank you for such a wonderful rating. Kind regards Sam

10/10 優異

Tammeka

商務旅客
讚好：住宿狀況和客房舒適度
Bang for Buck
Excellent little place ! Clean with great service
於 2021 年 11 月住了 1 晚

10/10 優異

Gary

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
clean and central
於 2021 年 10 月住了 1 晚

10/10 優異

Mona

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
just what we needed for the night, and it was very clean and fresh
於 2021 年 9 月住了 1 晚

2/10 很差

真實旅客

家人同遊, 伴侶同遊
讚好：職員與服務
We were stuck between two different groups who drank, swore and made noise the entire night. We ended up leaving at 5:15 in the morning because it was horrendous and quite intimidating.
於 2021 年 8 月住了 1 晚

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No thanks
於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good
於 2021 年 7 月住了 1 晚

4/10 欠佳

Michelle

不滿：整潔度、住宿狀況和客房舒適度
The most disappointing motel room I have stayed in. The paint and render was peeling off the bathroom walls. The window was filthy. The photos did not look like the motel
於 2021 年 7 月住了 1 晚

6/10 一般

Gerard

讚好：整潔度和客房舒適度
Okay for overnight stay suit us for our trip up to cairns as the cairns show will be over when we arrive and it won’t be crowded.trying to avoid crowded places during pandemic so stoping in small towns suits us fine.
於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, great value and what i expected.
於 2021 年 4 月住了 1 晚
Colin "Black Marlin Motel" 於 2021年4月28日的回應
thank you very much for your positive feed back