Checking in was a big problem. The number to push to make the front door open was not communicated right. It was a picture of number 1 and 9 and the key 🔑 highlighted. The correct way was you had to push 🔑 1919 🔑. We were behind the door for 20 min. And when someone opened the door and we went in to get the room key, the box was not opening to get the key. After 5 min the cleaning staff were going to the basement, they opened the box for us and she said the box has problem opening and stucks most of the time. After that every thing was great.