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印威內斯萊昂納多酒店的評價

4 out of 5
印威內斯萊昂納多酒店

評價

7.8

不錯

10 分評分，優異；1001 則評價中有 321 則" "
8 分評分，不錯；1001 則評價中有 403 則" "
6 分評分，一般；1001 則評價中有 154 則" "
4 分評分，欠佳；1001 則評價中有 82 則" "
2 分評分，很差；1001 則評價中有 41 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整潔， 整體感覺良好
於 2018 年 8 月住了 1 晚
Jurys Inn Inverness 於 2018年8月28日的回應
Thank you for staying with us and we appreciate the feedback

10/10 優異

Timothy

多人同遊
讚好：職員與服務和住宿狀況
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年4月30日的回應
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lots of free on site parking available.
於 2024 年 4 月住了 5 晚
Duty Manager 於 2024年4月30日的回應
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 不錯

Alan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay well looked after
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月22日的回應
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager

6/10 一般

lynda

商務旅客
讚好：職員與服務
不滿：整潔度
The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月14日的回應
Dear LyndaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

4/10 欠佳

michelle

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Road into hotel full of potholes. Staff miserable, unfriendly and lucky if they even look up and acknowledge you. Pillows just awful and stained carpet in rooms. Way overpriced for the terrible service and well outdated room.
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月14日的回應
Dear Michelle Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

2/10 很差

Daniel

家人同遊
不滿：整潔度、設施服務和住宿狀況
The noise in the room was unbearable. In a room beside the elevator and you would have thought the elevator was in the room! Didn’t get a wink of sleep all night. Very income bed also.
於 2024 年 4 月住了 1 晚
Front Office Manager 於 2024年4月7日的回應
Dear Guest,I do believe that was mentioned to me at reception. We would be m ore than happy to move your rooms if we would be informed about it at the time.Please contact us directly as we would like to discuss that further.Kind Regards

10/10 優異

Barry

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice friendly hotel with good facilities and good parking
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年3月16日的回應
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 優異

Chris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was excellent and the place was excellent too.
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月13日的回應
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 優異

Sam

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年2月27日的回應
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 不錯

Matthew

讚好：整潔度和職員與服務
A great and very convenient place to stay.
於 2024 年 2 月住了 6 晚
Duty Manager 於 2024年2月26日的回應
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

8/10 不錯

Ian (Edinburgh)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
於 2024 年 2 月住了 1 晚
Duty Manager 於 2024年2月19日的回應
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

christine

讚好：整潔度、職員與服務和設施服務
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
於 2024 年 2 月住了 1 晚
Duty Manager 於 2024年2月17日的回應
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 很差

David

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
於 2024 年 1 月住了 1 晚
Duty Manager 於 2024年2月17日的回應
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 優異

paul

讚好：整潔度、職員與服務和住宿狀況
Very good staff and hotel
於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年2月13日的回應
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 一般

Shaun

商務旅客
讚好：職員與服務
於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年2月10日的回應
Dear Shaun,Thank you for your feedback. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

2/10 很差

Kelly

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年2月10日的回應
Dear Kelly,Thank you for taking time to leave your feedback. I am sorry to see that your stay was disappointing. Please contact hotel directly would you wish to discuss your stay in more details.Once again we appreciate all reviews from our guests.Thank you and have a lovely day.Kind RegardsAnna Stankiewicz

8/10 不錯

Ivan

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Front Office Manager 於 2024年2月4日的回應
Dear Ivan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

Stuart

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Stuart,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

Anne

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

Craig

家人同遊
不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年2月4日的回應
Dear Craig,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

真實旅客

Comfortable bed, bathroom needs upgrade
Bed was comfortable. Wall to bathroom very thin. Receptionist agreed to 1 hour late checkout then phoned to see why we hadn't checked out. Breakfast was nice but sausages were low quality. I had silver 20 percent discount code receptionist very vague as to what to covered. If advertised as 3 star hotel would be pleased, struggles to meet 4 star rating
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for taking time to leave your review. I am sorry to read that your stay was not satisfacionary.Would you wish to discuss your stay further please do not hesitate to contact me directely.Once again thank you for your feedbacka and we hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 不錯

Raymond

於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年2月4日的回應
Dear Raymond,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

Gill

讚好：職員與服務
不滿：住宿狀況
Staff and service very good. Bedroom and bathroom require serious freshening up. Showing its usage looking very tired.
於 2024 年 1 月住了 3 晚
Front Office Manager 於 2024年2月4日的回應
Dear Gill,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

Raymond

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

Arbaz

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay
The hotel did not disappoint at all. Easily accessible, has wonderful staff, a perfect atmosphere, above-par cleanliness and super warm and comfortable rooms. Highly recommended to anyone who wants to spend some time in Inverness.
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2024年2月4日的回應
Dear Arbaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 欠佳

Jolene

於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Jolene,Thank you for taking time to share your feedback. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 不錯

Elaine V

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1 night stay
Friendly staff with easy check in. Wouldn’t allow my 20% silver membership discount on breakfast. Plenty of parking. Good for one night stay travelling through Scotland.
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

Michelle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 不錯

james

讚好：整潔度
Close to city centre
Check in was busy so a bit slow small lift to second floor I asked for a quiet room but got the noisy window next to the busy duel carriageway the room was small but ok .the hotel is well placed for being near to city centre
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 不錯

John

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear John,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 一般

Stewart

讚好：整潔度和職員與服務
Adequate hotel for Inverness stay
Adequate for an overnight stay. The hotel could do with a freshen up as it’s looking a bit tired. Staff were good and breakfast was plentiful. Plenty of free parking. Price is good for Inverness
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Stewart,Thank you for taking time to leave your review. I am happy to read that you found our breakfast plentiful. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 不錯

alison

商務旅客
讚好：整潔度、設施服務和住宿狀況
Check in was smooth and staff were lovely. Spa was nice. Dinner was poor and service was poor. Room was noisy with clanging pipes. It was cheap and had a spa so I can’t complain and would stay again for the price.
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Alison,Thank you for taking time to leave yor review. I am happy to see that you found our staff lovely and at the same time I am sorry to read that service at dinner was dissapointing. I passed those comments to our food and beverage manager to look into it. Once again thank you for choosing Leonardo Hotel and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

4/10 欠佳

Gilbert Lee

商務旅客
讚好：職員與服務
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Gilbert Lee,Thank you for your review. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend away
Nice clean and comfortable hotel. Staff very friendly
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

david

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend in Inverness
Room clean. Staff helpful and efficient
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 欠佳

Alice

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Needs a re-vamp
Room was very outdated, damage to the walls and ceiling, didn't feel clean. Bathroom was dirty.
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Alice,Thank you for taking time to leave your review.I am sorry to read that standard of the room did not met your expectations. We apreaciate all the feedback and will make sure that your comments will be passed to relevant departments especially regading cleanliness of your bathrom. Once again thank you for choosing Leonardo hotel. Kind RegardsAnna StankiewiczFront Office Manager

10/10 優異

radhika

讚好：整潔度、職員與服務和住宿狀況
Front Office Manager 於 2024年2月8日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

Jana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Front Office Manager 於 2024年2月8日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

mary

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

2/10 很差

Rosa M

商務旅客
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Duty Manager 於 2023年12月5日的回應
Dear RosaWe do appreciate the feedback that you have given. we are sorry that you did not enjoy your stay with us.Thank you

8/10 不錯

Alan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
False fire alarm 3/12/23
Didnt appreciate having to get my 12yr old son & 13yr old daughter up & getting out for fire alarm going off with no-one on shift letting us know it was a false alarm & in -4/-5 at best temperatures is unacceptable
於 2023 年 12 月住了 2 晚
Duty Manager 於 2023年12月5日的回應
Dear Alan We appreciate the feedback that you have given to us and we will speak to the appropriate people. We hope this does not put you off staying with us again. Thank you

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Séjour à Inverness
Personnel accueillant notamment la serveuse du petit déjeuner! Hôtel correct, propreté correcte, dommage pour la salle de bain qui était légèrement usée et pas de chauffage présent ! Le confort des lits était parfait pour bien se reposer Merci pour tout !
於 2023 年 11 月住了 1 晚

8/10 不錯

joe

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Joe,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 不錯

Scott

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2024年2月4日的回應
Dear Guest,Thank you for the reviw of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 優異

Cynthia (Ormond Beach)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The accessible room was truly accessible with wide doors to the room and the loo. The shower/wet room was perfect. The room was large and had plenty of space and comfortable beds. The staff were all friendly and helpful. We'd definitely stay here again. TY
於 2023 年 11 月住了 1 晚
Management 於 2023年11月24日的回應
Dear Guest,Thank You for your review. I am extremely pleased that you had an enjoyable stay and i truly hopo we can welcome you again in future.Thank You and have a great day

8/10 不錯

Finlay

伴侶同遊
讚好：整潔度
Exposed wire at bedside light which was immediately repaired by pleasant handyman. Soap dispenser did not work in bathroom and the hankies had not been replemished. Beds were comfortable and the room was clean. It was good to have parking area with stay although the surface is becoming worse every time we stay there and needs resurfacing. Staff are alwayys helpful and friendly.
於 2023 年 11 月住了 2 晚
Management 於 2023年11月24日的回應
Dear Guest,Thank You for your feedback. I'm pleased to read that you had a great stay and i truly hope that we can welcome you again in future.Once again thank you and have a nice day.

10/10 優異

Mark

讚好：整潔度、職員與服務、設施服務和住宿狀況
Pool
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年11月27日的回應
Dear Mark,Thank you for your feedback. We hope to welcome you back again very soon.Kind RegardsAnna stankiewicz

8/10 不錯

Adele

商務旅客
Good value for money
Room was a bit tired and bath had some mould on silicone. Bed was very comfortable. Food was excellent but service in bar very poor by some. One girl in particular was rather rude when I said I didn’t want so much ice in my drink. Reception staff very friendly.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月16日的回應
Dear Adele,Thank you for your review about recent visit to Leonardo Hotel in Inverness I'm pleased to read it was an enjoyable stay but at the same time I'm really disappointed to read that you encountered issues with one of staff members. I will be looking into this as a matter of urgency. I hope we can welcome you again in futureRegardsTomaszHotel Manager