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荒野山丘度假村 - 香草旅店及木板道旅店的評價

4 out of 5
荒野山丘度假村 - 香草旅店及木板道旅店
5757 Palm Boulevard, Isle of Palms, SC

評價

8.8

優異

10 分評分，優異；1004 則評價中有 599 則" "
8 分評分，不錯；1004 則評價中有 240 則" "
6 分評分，一般；1004 則評價中有 76 則" "
4 分評分，欠佳；1004 則評價中有 49 則" "
2 分評分，很差；1004 則評價中有 40 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Teresa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed playing Tennis on clay courts and relaxing by the pool.
於 2024 年 4 月住了 10 晚

6/10 一般

Kathleen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

10/10 優異

Živile

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved that place!
Wild Dunes Team 於 2024年4月22日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Robert

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Wild Dunes Team 於 2024年4月16日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was everything my family was looking for. Beautiful location, beautiful complex, beautiful beach. It is not cheap, but it is worth it.
於 2024 年 4 月住了 3 晚
Wild Dunes Team 於 2024年4月10日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely.Nico SchermanGeneral Manager

10/10 優異

Shannon

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a very enjoyable stay and my room was overlooking the pool with a small view of the ocean from a large balcony. Very nice accommodations.
於 2024 年 3 月住了 4 晚
Wild Dunes Team 於 2024年4月10日的回應
Response from the General Manager: Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Philippe

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and those heated pools are a godsend.
於 2024 年 4 月住了 2 晚
Wild Dunes Team 於 2024年4月10日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Abby

於 2024 年 4 月住了 3 晚
Wild Dunes Team 於 2024年4月10日的回應
Response from the General ManagerThank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

6/10 一般

Stuart (Charlotte)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property. Disappointing charges for valet parking.
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Lori

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and views
於 2024 年 3 月住了 2 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Vladimir

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place friendly people a little outdated for our family but that’s a small comfort price to pay we enjoyed our stay and would definitely consider coming back
於 2024 年 3 月住了 1 晚
Wild Dunes Team 於 2024年4月16日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manage

10/10 優異

Fred

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

6/10 一般

Amanda

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Check in process was horrible. Resort was beautiful after we were finally able to get to our room.
於 2024 年 3 月住了 2 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Stephanie F

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Nice area.
於 2024 年 3 月住了 1 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Victoria (Lake In The Hills)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean hotel, comfortable beds and pillows.
於 2024 年 3 月住了 1 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Flavs

Very good
於 2024 年 3 月住了 2 晚
Wild Dunes Team 於 2024年3月14日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Amanda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Wild Dunes Team 於 2024年3月11日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Jessica

於 2024 年 2 月住了 3 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We sincerely apologize that we did not fully meet your expectations. Please know that guest experience remains our highest priority and any information regarding specific concerns would help to ensure that we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Diane

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed in the Boardwalk Inn. It is a smaller hotel next to the Sweetgrass Inn. The Boardwalk is nice and quiet and everything was clean and well kept. The staff was very nice and accomodating. It is limited on the selection of restaurants/ bars/ amenities that the Sweetgrass Inn has nextdoor. I missed the amount of things offered and even though you can walk next door, I did miss it not being right in my hotel. If you are looking to be away from all of that, the Boardwalk is the place to stay. Both places are very nice!
於 2024 年 2 月住了 2 晚
Wild Dunes Team 於 2024年2月23日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I booked a room at the Sweetgrass Inn for a weekend getaway, and the resort was perfect! The pools are heated, the beach access is quick and beautiful, not to mention the room and balcony were updated and relaxing! We already can’t wait to come back!!!
於 2024 年 2 月住了 2 晚
Wild Dunes Team 於 2024年2月19日的回應
Response from the General Manager at Wild Dunes Resort:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Hunter

伴侶同遊
Nice hotel and grounds. Enjoyed our stay. Just a little expensive and the resort fees are the kicker on top of their nightly rates.
於 2024 年 2 月住了 2 晚
Wild Dunes Team 於 2024年2月19日的回應
Response from the General Manager at Wild Dunes Resort:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Jana

於 2024 年 2 月住了 2 晚
Wild Dunes Team 於 2024年3月25日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Jasmine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Wild Dunes Team 於 2024年2月15日的回應
Response from the General Manager:Thank you for your recent stay and a 5/5 rating. We are so pleased to know that you enjoyed yourself and we look forward to welcoming you back again soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Tony

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
No Handicap parking close, charge to park in garage, asked for ADA room and was put on Third floor.
於 2024 年 2 月住了 1 晚
Wild Dunes Team 於 2024年2月6日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We sincerely apologize that we did not fully meet your expectations. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

2/10 很差

Rajesh

於 2023 年 12 月住了 3 晚
Wild Dunes Team 於 2024年2月23日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

6/10 一般

James

讚好：職員與服務
不滿：住宿狀況
Most of the restaurants at the property were closed. The others were very expensive.
於 2023 年 12 月住了 3 晚
Wild Dunes Team 於 2024年1月17日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We do apologize that we didn't fully meet your expectations. We do experience seasonal changes in operational hours and openings, but we work hard to offer as much as we can to our guests. We sincerely hope that we will have the opportunity to welcome you back and offer you the full resort experience. Thank you again.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Jared

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Wild Dunes Team 於 2024年1月17日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

james

讚好：整潔度和職員與服務
Housekeeping was inconsistent and the ADA rooms needs updating with more convenient accessories.
於 2023 年 12 月住了 5 晚
Wild Dunes Team 於 2024年1月2日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely

10/10 優異

Sean (Simpsonville)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and staff. Perfect getaway place
於 2023 年 12 月住了 2 晚
Wild Dunes Team 於 2024年1月2日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Wild Dunes Team 於 2024年1月2日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great. Customer service is top notch! Its was our Honeymoon! The staff was awesome. The food was good too’
於 2023 年 12 月住了 1 晚
Wild Dunes Team 於 2023年12月5日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

4/10 欠佳

Niall

伴侶同遊
不滿：職員與服務和設施服務
hotel understaffed, long check in, no ability to order amenities from housekeeping. be wary of the undisclosed resort fee.
於 2023 年 11 月住了 2 晚
Wild Dunes Team 於 2023年11月20日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Erica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2023 年 11 月住了 2 晚
Wild Dunes Team 於 2023年11月20日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our stay was great. Property, staff and proximity to beach were fantastic. We were disappointed by the lack of food selection (menu items) and amount of food provided given the high price. If we didn’t go back it would be because of the food not the facilities.
於 2023 年 10 月住了 3 晚
Wild Dunes Team 於 2023年10月23日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an enjoyable stay. The food was good. However, the prices for everything were too expensive. We probably will not go back. We’re seniors with limited resources.
於 2023 年 10 月住了 3 晚
Wild Dunes Team 於 2023年10月20日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Thayalini

於 2023 年 10 月住了 2 晚
Wild Dunes Team 於 2023年11月7日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Dydra (Stone Mountain)

家人同遊
讚好：整潔度、職員與服務和設施服務
Great facility. Can’t wait to go back
於 2023 年 10 月住了 1 晚
Wild Dunes Team 於 2023年10月17日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Steve

伴侶同遊
Excellent facility. Only issue is lack of parking if you don’t valet
於 2023 年 10 月住了 3 晚
Wild Dunes Team 於 2023年10月27日的回應
Response from the General Manager: Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

6/10 一般

Jeffrey

於 2023 年 10 月住了 1 晚
Wild Dunes Team 於 2023年10月17日的回應
Response from the General Manager:We apologize that we did not fully meet your expectations. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Doug

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Wild Dunes Team 於 2023年10月17日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Markus

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Wild Dunes Team 於 2023年10月13日的回應
Response from the General Manager:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Curtis

讚好：整潔度、職員與服務和住宿狀況
Really enjoyed the deck overlooking the ocean. Very relaxing. Breakfast was excellent and staff very attentive. Mostly positive about the room but construction noise across the street was very loud and annoying. Food and drinks very expensive. Otherwise, we were very pleased.
於 2023 年 10 月住了 2 晚
Wild Dunes Team 於 2023年10月6日的回應
Response from the General Manager:Thank you for your recent visit to Wild Dunes Resort and for taking the time to complete our survey. We were so thrilled to see your positive ratings in several areas regarding your stay, however we did see that others did not meet your expectations. We are sharing the information internally to see how we can continue to make improvements to our property and our service. Thank you again for choosing Wild Dunes and we look forward to your return in the future. Yours sincerely,Nico SchermanGeneral Manager

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not good
Stated valet was 25 per day and they charged 35 per day. Very loud a few nights couldn’t sleep they have events there which is not clearly stated.
於 2023 年 9 月住了 4 晚
Wild Dunes Team 於 2023年10月2日的回應
Response from the General Manager:We thank you for your feedback and apologize that we did not meet your expectations. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving.Yours sincerely,Nico SchermanGeneral Manager

2/10 很差

Jill

於 2023 年 9 月住了 1 晚
Wild Dunes Team 於 2023年10月13日的回應
Response from the General Manager:Thank you for your recent stay. We sincerely apologize that we did not meet your expectations. Please contact us directly allowing us to further assist you.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Lisa

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Beautiful resort.
於 2023 年 7 月住了 1 晚
Wild Dunes Team 於 2023年10月2日的回應
Response from the General Manager at Wild Dunes Resort:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely

8/10 不錯

Adrian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Limited self parking
於 2023 年 9 月住了 3 晚
Wild Dunes Team 於 2023年10月2日的回應
Response from the General Manager at Wild Dunes Resort:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

6/10 一般

Jean

讚好：職員與服務和住宿狀況
Very pricey.
於 2023 年 8 月住了 2 晚
Wild Dunes Team 於 2023年10月2日的回應
Response from the General Manager:Thank you for taking the time to reach out to us regarding your recent stay at Wild Dunes. We appreciate your feedback and are sorry to hear that you felt our prices were too high.At Wild Dunes, we understand that affordability is an important factor for many guests, and we strive to provide competitive pricing while still maintaining the high level of service and amenities that we are known for. If you would like to discuss your experience further, please do not hesitate to contact us directly.Yours sincerely,Nico SchermanGeneral Manager

8/10 不錯

Suzanne

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
This was a nice hotel, but the parking was a nightmare. The elevator stopped working the morning after we arrived, and the other one was really busy. It was a really long walk to the lot and it was so hot. The woman at the check-in desk must have had a really hard day because she was impatient and quite rude. Loved the beach! Not enough beach chairs for the amount of people at the pools.
於 2023 年 8 月住了 2 晚
Wild Dunes Team 於 2023年9月21日的回應
Response from the General Manager at Wild Dunes Resort:Suzanne thank you for your recent stay and taking time to give us your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager

10/10 優異

Greg

讚好：整潔度、職員與服務和住宿狀況
This is a great property and feels like vacation through and through! The staff is very friendly, especially their hotel reception (Virginia and Robert - amazing!) I highly recommend this resort.
於 2023 年 8 月住了 1 晚
Wild Dunes Team 於 2023年9月14日的回應
Response from the General Manager at Wild Dunes Resort:Thank you for this wonderful review, and for choosing Wild Dunes Resort! We're thrilled to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back for more soon.Yours sincerely,Nico SchermanGeneral Manager

4/10 欠佳

Jennifer

讚好：整潔度和住宿狀況
不滿：職員與服務
Price and service quality are not equal.
In essence for the price we paid, the service was lacking significantly. Positives: Clean room and very nice decor. Spa was good (we asked for female staff and got males for both) and prices matched service quality. Cons: With the exception of the Oyster Catcher staff, the rest of the staff appeared to be poorly trained on every thing. The Valet service was unorganized and severely short staffed. I don't blame the workers at all, this was poor management. As a manager myself of a staff of 12 I can tell when it is an employee moral problem or poor training. This was poor training of staff by management. When we asked questions we received erroneous information or a flat out; I DON'T KNOW with a very big smile. We asked if there was a ride service or shuttle to the other hotel because there was a monsoon and I am almost 9 months pregnant and we had dinner reservations. We were told NO. We asked for an umbrella because we saw other guests with them and were told they were out. Then someone came up and said there is a shuttle service but you need to ask VALET. We went to VALET and they said they didn't coordinate that, the front desk did. Which is who told us to go to VALET in the first place. The point is this type thing happened multiple times. Wild Dunes needs to either UP their service and hospitality game or Lower their prices so guests aren't disappointed. For $1,000 bill we had for a 1 nights stays i would say I was more the unsatisfied with our stay at Wild Dunes.
於 2023 年 8 月住了 1 晚
Wild Dunes Team 於 2023年10月2日的回應
Response from the General Manager:Thank you for your recent stay with us, and for taking the time to provide your feedback. We were disappointed to read about your service concerns. We apologize that we did not meet your expectations and we are taking the necessary steps to ensure this does not happen in the future. Thank you for providing us with helpful information as it is valuable feedback to ensure we are constantly improving. We sincerely hope that we will have the opportunity to welcome you back as our guests again soon.Yours sincerely,Nico SchermanGeneral Manager