鳥瞰角度
查看供應

貝斯特韋斯特帝國皇宮酒店及 SPA (特級)的評價

4 out of 5
貝斯特韋斯特帝國皇宮酒店及 SPA (特級)
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul

評價

8.0

很好

10 分評分，優異；301 則評價中有 92 則" "
8 分評分，不錯；301 則評價中有 131 則" "
6 分評分，一般；301 則評價中有 58 則" "
4 分評分，欠佳；301 則評價中有 10 則" "
2 分評分，很差；301 則評價中有 10 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Achim

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr freundliches und hilfsbereites Personal. Die wichtigsten Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hamam hat uns sehr gut gefallen. Gute Auswahl beim Frühstück. Jederzeit wieder!
於 2024 年 3 月住了 6 晚

2/10 很差

K

不滿：整潔度、職員與服務、設施服務和住宿狀況
Difficult to get to and terrible amenities
於 2023 年 12 月住了 2 晚
TAMER 於 2024年2月26日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies.

2/10 很差

K

不滿：整潔度、職員與服務、設施服務和住宿狀況
Difficult to get to and bare minimum amenities
於 2024 年 1 月住了 1 晚
TAMER 於 2024年2月26日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies.

10/10 優異

Nawfal

於 2024 年 1 月住了 4 晚

2/10 很差

Ruhaya

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Scammers
They’re scammers their information is misleading they’re not handicap friendly no facilities for handicaps. They’re not part of the best western chain since 2020 and yet still put the brand to the hotel.
於 2024 年 1 月住了 5 晚
TAMER 於 2024年2月26日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies.

2/10 很差

K

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very bare minimum facilities and staff
於 2023 年 12 月住了 2 晚
TAMER 於 2024年2月26日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies.

6/10 一般

Ayesha Siddika

讚好：整潔度、職員與服務、設施服務和住宿狀況
We were a group of 19. The rooms were all ready for us when we checked in. There were no issues with the rooms. The staff were lovely. The main thing for us was cleanliness and the rooms were all nice and clean. The breakfast was very limited and wasn’t great. I would say it is is a basic breakfast. The location is great. Walkable everywhere
於 2023 年 12 月住了 4 晚
TAMER 於 2024年2月26日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies.

10/10 優異

Olga

於 2023 年 12 月住了 4 晚

10/10 優異

Joyce

讚好：整潔度、職員與服務和住宿狀況
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
於 2023 年 11 月住了 2 晚

10/10 優異

Jean Guy

讚好：整潔度和住宿狀況
Location
於 2023 年 11 月住了 2 晚

10/10 優異

SERHAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

Tammy

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Even though it was not cleanest place for me the staff made all the difference. I forgot my phone in the room and they were so trustworthy and caring with all the arrangements to send it back to my country. Forever grateful for that
於 2023 年 8 月住了 3 晚
Bw Member 於 2023年11月8日的回應
Thank you for choosing us.

6/10 一般

JULIE

家人同遊
讚好：整潔度
Convenient
Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*
於 2023 年 6 月住了 4 晚

2/10 很差

Viktoriia (Moscow)

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Not to be confused with the Best Western hotel chain. It's just a name. Despite the friendliness of the staff, the Hotel does not meet the stated level and price. Noisy, everything is not fresh- furniture, rooms, not tasty in the restaurant.
於 2023 年 5 月住了 2 晚
Ebru Akkoc 於 2023年5月9日的回應
Dear Viktoriia,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best RegardsEbru Akkoc Kilic

6/10 一般

Muhammet agah

讚好：客房舒適度
不滿：整潔度
於 2023 年 5 月住了 3 晚
Ebru Akkoc 於 2023年5月9日的回應
Thank you.

10/10 優異

Hakki

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 6 晚
TAMER 於 2023年2月7日的回應
thank you for all

8/10 不錯

Guru Prasad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Good location nearby to all attractions and tram access.
於 2022 年 12 月住了 3 晚
TAMER 於 2023年1月11日的回應
Thank you for choosing us

6/10 一般

Kim

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Noise from aircon/heater too loud and need to be turned off as disturbing one’s sleep. Also noise from restaurant below. Passageways to room cluttered and untidy everyday. Generally staff ok except one particular reception staff who was most sourpuss when we did not use any taxi service he offered. We had booked another hotel for our extended stay! Breakfast the same everyday.
於 2022 年 11 月住了 3 晚
TAMER 於 2023年1月11日的回應
Thank you for choosing us

10/10 優異

Norma

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Friendly staff. Good food

8/10 不錯

Rami

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location. Nice staff. Good and big rooms.
於 2022 年 8 月住了 6 晚

10/10 優異

Sarah

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and the gentleman who works at the counter was awesome.
於 2022 年 6 月住了 3 晚

10/10 優異

Ambreen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
於 2022 年 6 月住了 3 晚

8/10 不錯

Khairan (Houston)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was friendly and helpful. Enjoyed my stay. If the hotel wants to improve they should focus on making breakfast better.
於 2022 年 6 月住了 3 晚

8/10 不錯

Mushtaq Ahmad

讚好：職員與服務和設施服務
於 2021 年 7 月住了 4 晚

10/10 優異

Abraham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Conveniently located for sightseeing in the old city and also close to all public transport
於 2022 年 1 月住了 10 晚
BW 於 2022年4月16日的回應
Thank you for choosing Best Western Empire Palace Hotel

8/10 不錯

Andrey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚

6/10 一般

Taha

不滿：客房舒適度
To much noise came from outside specials the metro so you cannot sleep well We took room on 4th floor and the sound was so high
於 2021 年 12 月住了 3 晚

8/10 不錯

Kurt

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Et hotel tæt på de største seværdigheder i Istanbul. God service og rummelige værelseg
於 2021 年 11 月住了 3 晚

8/10 不錯

paul

於 2021 年 10 月住了 1 晚

10/10 優異

Elena

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I like this hotel. The location is perfect , minutes from the most popular places. The breakfast was very good . But the best of everything was the service. At the reception they make you feel like you are the most important guest. Something like you are visiting friends. I definitely will recommend this hotel to anyone.
於 2021 年 9 月住了 13 晚
Tamer 於 2021年11月15日的回應
Thank you for choosing us.

8/10 不錯

Igor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liegt zentral zur allen Sehenswürdigkeiten, das Personal ist sehr freundlich und zuvorkommend. Der Frühstück ist nichts besonderes und jeden Tag fast gleich. Das, was heiss sein soll ist oft lauwarm. Obwohl auf der Expedia Seite ist angegeben, das Personal deutsch und russisch spricht, stimmte beides aber nicht.
於 2021 年 9 月住了 10 晚
Tamer 於 2021年11月15日的回應
Thank you for choosing us..

10/10 優異

BAYRAM

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property and very convenient to all Istanbul attractions. The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Property is well maintained and has a fantastic old time charm. I highly recommend this hotel for anyone visiting Istanbul.
於 2021 年 8 月住了 5 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
selim the receptionist is very helpful and friendly , He greets with a smile and make you feel at home, the location is great, but only the noise is the biggest problem. Cable doesnt have any English channel, the breakfast is good.
於 2021 年 8 月住了 11 晚

10/10 優異

BAYRAM

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Die Zimmer sind etwas klein… Vom Frühstück sollte man nicht viel erwarten… Wer als letztes kommt hat Pech wenn nichts mehr da ist… es gibt kein Nachschub… ansonsten ganz ok
於 2021 年 6 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 7 月住了 3 晚

2/10 很差

ilan

不滿：整潔度、職員與服務和客房舒適度
於 2021 年 7 月住了 2 晚

8/10 不錯

mehmet hakan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Temiz ve ilgili personel
3 günlük konakladıgım otelde odalar temiz ve personel güler yüzlü kahvaltı hakkında bilgim yok kahvaltı yapmadım. Tek olumsuz tarafı çok ses olması tramvay sesi ve insanların cafelerdeki konuşmalarından uyuyamayabilirsiniz. Arka taraftaki odalarda kaldığımdan ses duymadım rahattım genel olarak iyiydi..
於 2021 年 5 月住了 3 晚

10/10 優異

Catherine

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bien accueilli et le personnel très accueillant
於 2021 年 4 月住了 3 晚

6/10 一般

Vasyl

商務旅客
讚好：整潔度
Досвід від побаченого
Готель нормальний для робочих поїздок ; персонал, локація відповідають потребам
於 2020 年 12 月住了 3 晚
TAMER ÇİFTÇİ Sales Manager 於 2021年1月28日的回應
Thank you for your valued feedback. We are glad that you enjoyed your time with us. I will forward your compliments to my colleagues who will be very happy to know that our endeavor to make all our guests feel at home .We will forward to your next stay. Best regards.

10/10 優異

Nataliya

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very cozy place in the center of Istanbul
Helpful staff and fantastic location :) clean and comfortable rooms. Great food.
於 2020 年 9 月住了 2 晚
Best Western Empire Palace 於 2020年10月6日的回應
Thank you for choosing Best Western Empire Palace Hotel

6/10 一般

真實旅客

於 2020 年 8 月住了 3 晚
Best Western Empire Palace Hotel 於 2020年10月6日的回應
Thank you for choosing Best Western Empire Palace Hotel

8/10 不錯

Sandeep

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very conveniently located. friendly staff. Should remove the TVs in the lobby.
於 2020 年 2 月住了 5 晚
Tamer ÇİFTÇİ – Sales Manager 於 2020年2月29日的回應
Thank you so much for leaving such an amazing review following your recent stay. We are glad that you enjoyed your time with us. We will forward to your next stay.

6/10 一般

Cecile

家人同遊
讚好：整潔度
不滿：客房舒適度
Situation idéale/Hôtel bruyant/Services médiocres
Hôtel tres bien situé...à quelques minutes à pied des principaux sites historiques. Hotel tres bruyant à cause du tramway qui passe au pied de l'hôtel et restaurant en bas ....le double vitrage n'y fait rien Petit-dejeuner tres décevant Le receptionniste est très insistant et propose des services à des prix exagérés....ça sent l'arnaque Femme de chambre qui tous les jours frappait à la porte dès 9 heures pour faire la chambre...et n'a cessée d'insister toute la durée de notre sejour(1semaine) Chambre propre mais vieillotte ...les services et la structure de l'hotel ne sont pas ceux attendus d un 4 étoiles
於 2020 年 2 月住了 7 晚
Tamer ÇİFTÇİ Sales Manager 於 2020年2月17日的回應
Thank you for taking time to provide us with your feedback. Your feedback will be forwarded to our housekeeping department. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies. Tamer ÇİFTÇİ Sales Manager

6/10 一般

真實旅客

讚好：整潔度和職員與服務
La posizione ottima, colazione anche abbastanza bene, personale gentile ma la stanza era decisamente troppo piccola. Al check in avevo fatto richiesta di una buona stanza ma nemmeno chiedendo hanno accertato la mia richiesta. Dalla piantina della sicurezza era per metratura addirittura la PIÙ PICCOLA! Bo. Dentro avevano talmente caldo che oltre ad aver spento tutti i termosifoni dormivamo (a dicembre) con le finestre aperte.
於 2019 年 12 月住了 3 晚
TAMER ÇİFTÇİ Sales Manager 於 2019年12月10日的回應
Thank you for your valued feedback. We are glad that you enjoyed your time with us. I will forward your compliments to my colleagues who will be very happy to know that our endeavor to make all our guests feel at home .We will forward to your next stay. Best regards. TAMER ÇİFTÇİ Sales Manager

8/10 不錯

YUNUS

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Tamer ÇİFTÇİ –Sales Manager 於 2019年11月30日的回應
Thank you so much for leaving such an amazing review following your recent stay. We are glad that you enjoyed your time with us. We will forward to your next stay . – Tamer ÇİFTÇİ –Sales Manager

10/10 優異

Dominique (Paris)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nous sommes enthousiastes de notre semaine passée dans cet établissement. Le personnel toujours disponible même pour des sujets qui dépassent le seul établissement.
於 2019 年 10 月住了 7 晚
TAMER ÇİFTÇİ Sales Manager 於 2019年10月31日的回應
Thank you for your valued feedback. We are glad that you enjoyed your time with us. I will forward your compliments to my colleagues who will be very happy to know that our endeavor to make all our guests feel at home .We will forward to your next stay. Best regards. TAMER ÇİFTÇİ Sales Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El servicio del personal es muy bueno Los masajes en el spa están excelentes así como el servicio de sus trabajadores Hotel cerca de muchas atracciones Lo malo es que se escuchaba ruido de afuera en la habitación y llegaba el olor a cigarro
於 2019 年 9 月住了 4 晚
TAMER ÇİFTÇİ Sales Manager 於 2019年10月17日的回應
Thank you for your valued feedback. We are glad that you enjoyed your time with us. I will forward your compliments to my colleagues who will be very happy to know that our endeavor to make all our guests feel at home .We will forward to your next stay. Best regards. TAMER ÇİFTÇİ Sales Manager

6/10 一般

真實旅客

讚好：職員與服務
於 2019 年 8 月住了 5 晚
Tamer ÇİFTÇİ Sales Manager 於 2019年9月9日的回應
Thank you for taking time to provide us with your feedback.. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies. Tamer ÇİFTÇİ Sales Manager

4/10 欠佳

Tuncay

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Noisy Not good breakfast Wait for much time room cleanning
於 2019 年 8 月住了 4 晚
Tamer ÇİFTÇİ Sales Manager 於 2019年9月9日的回應
Thank you for taking time to provide us with your feedback.. We appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. It is with great concern to have learned that we did not deliver an experience that met your expectations or the proud service standards of ours. We look forward to hearing from you. With renewed apologies. Tamer ÇİFTÇİ Sales Manager