外觀

伊斯坦堡市假日酒店 (IHG 旗下酒店)的評價

5 out of 5
伊斯坦堡市假日酒店 (IHG 旗下酒店)
Mevlana Kapi Mah., Turgut Özal Millet Cd. No: 189, Topkapi, Istanbul, Istanbul

評價

7.4

不錯

10 分評分,優異;600 則評價中有 196 則" "
8 分評分,不錯;600 則評價中有 188 則" "
6 分評分,一般;600 則評價中有 108 則" "
4 分評分,欠佳;600 則評價中有 54 則" "
2 分評分,很差;600 則評價中有 54 則" "

8.0/10 

整潔度

7.6/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Chun Ming

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Erkan Gunay 於 2019年11月22日的回應
Dear Chun Ming, We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us. First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused. I have made sure to share your feedback with my team. Thanks for highlighting this to us. We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay. Sincerely,

10/10 優異

LIJEN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Erkan Gunay 於 2019年1月24日的回應
Dear Lijen, Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services. We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. We would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Best Regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Mavlan

於 2017 年 7 月住了 3 晚

8/10 不錯

hui-mei (taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店出來就有電車站挺方便

10/10 優異

Mohammad

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Easy parkıng
於 2024 年 4 月住了 1 晚
Erkan Günay 於 2024年4月11日的回應
Thank you very much sir. Your comments are highly valuable for us

10/10 優異

Bilal

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Erkan Günay 於 2024年4月4日的回應
Dear Bilal,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

10/10 優異

Farazdaq

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Really nice hotel and highly recommend to stay
於 2024 年 2 月住了 4 晚
Erkan Günay 於 2024年3月5日的回應
Dear Faraz,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

8/10 不錯

Mesut

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 7 晚
Erkan Günay 於 2024年2月21日的回應
Dear Mesut,"Your positive feedback means the world to us! It was a pleasure serving you, and we hope to welcome you back in the future."

6/10 一般

naim

伴侶同遊
讚好:職員與服務和住宿狀況
Ich war nicht zufrieden Ich habe suit mir jacusi rezerwirt habe nicht diese zimmef bekomen ich habe extra mer bezahlt und nie mer
於 2024 年 2 月住了 1 晚
Erkan Günay 於 2024年2月5日的回應
Dear Naim,Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

4/10 欠佳

naim

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Es war ok
於 2024 年 1 月住了 2 晚
Erkan Günay 於 2024年2月5日的回應
Dear nam,Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

10/10 優異

Suaib

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Erkan Günay 於 2024年2月2日的回應
Dear Suaib,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

2/10 很差

malak

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I stayed in this hotel many times, everytime i come to istanbul i stay here but this time was terrible. They kept charging us for stuff we never used. They threatened my guest with calling the police. They locked my key card so i cannot access my room which had all my clothes, money and passport. They repeatedly would send someone to our room to bother us. The staff is disgustinly rude and has terrible service. I will never be sgaying here again and i will recommend everyone i know ñ not to stay here.
於 2024 年 1 月住了 8 晚
Erkan Günay 於 2024年2月2日的回應
Dear MalakThank you for sharing your feedback with us.The team and I would like to take this opportunity to extend our sincerest apologies as we did not manage to exceed your expectations on your last visit.The Management team would like to discuss this further with you therefore we would really appreciate if you can contact us at any time quoting the title of your review.I do very much look forward to welcoming you back soon.Kind regards,

10/10 優異

Jae Ryul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Erkan Günay 於 2024年2月2日的回應
Dear Jae,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Erkan Günay 於 2024年2月2日的回應
Dear Guest,Thank you for sharing your feedback with us.The team and I would like to take this opportunity to extend our sincerest apologies as we did not manage to exceed your expectations on your last visit.The Management team would like to discuss this further with you therefore we would really appreciate if you can contact us at any time quoting the title of your review.I do very much look forward to welcoming you back soon.Kind regards,

10/10 優異

Muhammet

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Erkan Günay 於 2024年2月2日的回應
Dear Muhammet,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay.I look forward to welcoming you back for many years to come.Best Regards.

10/10 優異

Neval

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Erkan Günay 於 2024年2月2日的回應
Dear Neval,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 優異

Osman

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and ver convenient for transport and dining.
於 2023 年 12 月住了 10 晚
Erkan Günay 於 2024年2月2日的回應
Dear Osman,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,

2/10 很差

Amer

不滿:職員與服務和住宿狀況
Staff were no helpful No microwaves in rooms No fridges
於 2023 年 12 月住了 10 晚
Erkan Günay 於 2024年2月2日的回應
Dear Amer,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

10/10 優異

Ismail

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Erkan Günay 於 2024年2月2日的回應
Dear Ismail,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 優異

FRANCK

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très agréable chaleureux tres jolie hôtel, personnel reactif.
於 2023 年 12 月住了 7 晚
Erkan Günay 於 2024年2月2日的回應
Dear Franck,"We appreciate your kind comments about our staff and services. Thank you for choosing us for your stay."Kind Regards,

10/10 優異

Youssef

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 5 晚
Erkan Günay 於 2024年2月2日的回應
Dear Youssef,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 優異

Hasan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Erkan Günay 於 2024年2月2日的回應
Hasan,"We appreciate your kind comments about our staff and services. Thank you for choosing us for your stay."Kind Regards,

10/10 優異

malak

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Its very nice hotel and very good team
於 2023 年 11 月住了 1 晚
Erkan Günay 於 2023年12月5日的回應
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 優異

Suaib

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Alles gut, gerne wieder mal
於 2023 年 11 月住了 2 晚
Erkan Günay 於 2023年11月29日的回應
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

10/10 優異

Ricky

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Erkan Günay 於 2023年11月13日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.

2/10 很差

Ravshan

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
They are try to charge to you triple for mini bar, they listing they refill all the time. But they do do sh….t, overall bad experience. Stay away from this hotel.
於 2023 年 10 月住了 5 晚
Erkan Günay 於 2023年11月11日的回應
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards

10/10 優異

PARAMJEET SINGH

讚好:整潔度、職員與服務和住宿狀況
Friendly and helpful staff..quick room service
於 2023 年 11 月住了 5 晚
Erkan Günay 於 2023年11月13日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Satisfactory
Satisfactory
於 2023 年 10 月住了 6 晚
Erkan Günay 於 2023年11月7日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

8/10 不錯

Patigul

於 2023 年 10 月住了 5 晚
Erkan Günay 於 2023年10月31日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

8/10 不錯

ABDELRAHMAN

家人同遊
讚好:整潔度、職員與服務和設施服務
VERY GOOD
於 2023 年 10 月住了 5 晚
Erkan Günay 於 2023年10月24日的回應
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.

6/10 一般

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
무슨 서비스가?
깨끗하고 편안했습니다만. 책상위에 올려둔 물과 견과류값을 받네요. 마치 무료인것처럼 두고서는. 이미지가 나빠졍ㅎ어요.
於 2023 年 10 月住了 1 晚
Erkan Günay 於 2023年10月24日的回應
Dear Guest,Thank you for taking the time to offer your feedback on your most recent stay, it is with regret that we were not given the opportunity to improve your experience whilst on property.Rest assured we will absolutely be sharing this feedback with the different departments within the hotel and that with this it will help us strive for perfection as this does not reflect the high standards we set here at IHG Hotels.Best Regards

2/10 很差

Anil

不滿:整潔度、職員與服務、設施服務和住宿狀況
Nothing
於 2023 年 10 月住了 3 晚
Erkan Günay 於 2023年10月24日的回應
Dear Anil,Thank you for taking the time to offer your feedback on your most recent stay, it is with regret that we were not given the opportunity to improve your experience whilst on property.Rest assured we will absolutely be sharing this feedback with the different departments within the hotel and that with this it will help us strive for perfection as this does not reflect the high standards we set here at IHG Hotels.Best Regards

10/10 優異

DUHAA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel
It was amazing hotel beautiful, clean room, good service ,friendly staff, and the location of the hotel is very good near the tramway station and in the centre of the city
於 2023 年 10 月住了 11 晚
Erkan Günay 於 2023年10月23日的回應
Dear Valued Guest,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,

10/10 優異

Mohamed

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Erkan Günay 於 2023年10月23日的回應
Dear Valued Guest;Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,

8/10 不錯

Lily

於 2023 年 10 月住了 1 晚
Erkan Günay 於 2023年10月19日的回應
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

8/10 不錯

ahmed

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 10 晚
Erkan Günay 於 2023年10月17日的回應
Dear Valued Guest,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay.I look forward to welcoming you back for many years to come.Best Regards.

10/10 優異

Ammar

讚好:職員與服務
Its nice area nice hotel but too old equipment like the fridge and bath
於 2023 年 10 月住了 7 晚
Erkan Günay 於 2023年10月17日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

10/10 優異

Amtul-Rafe

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 10 晚
Erkan Günay 於 2023年10月12日的回應
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards

4/10 欠佳

HUSSEIN

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Erkan Günay 於 2023年10月5日的回應
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

2/10 很差

Atif

不滿:整潔度和職員與服務
於 2023 年 9 月住了 7 晚
Erkan Günay 於 2023年9月27日的回應
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

4/10 欠佳

Abdul

於 2023 年 9 月住了 1 晚
Erkan Günay 於 2023年10月13日的回應
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

2/10 很差

Orçun Umut

於 2023 年 9 月住了 2 晚
Erkan Günay 於 2023年9月22日的回應
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,

8/10 不錯

Ibrahim

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 6 晚
Erkan Günay 於 2023年9月20日的回應
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely

8/10 不錯

adil (Montréal)

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Bon emplacement, chambre modeste.
於 2023 年 9 月住了 7 晚
Erkan Günay 於 2023年9月18日的回應
"We're so happy to read your lovely review. Your kind words motivate us to keep providing exceptional service."

4/10 欠佳

Ellie

讚好:整潔度和職員與服務
Te vaak , wel heel goed. Maar kan er niet over communiseren, als het niet uit komt, ze spreken geen Engels. Zijn heel gespannen en nerveus ,jammer, Te vroeg , te vaak . Overal apparaten , storend !
於 2023 年 8 月住了 12 晚
Erkan Günay 於 2023年9月13日的回應
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,

2/10 很差

Giovanni

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Erkan Günay 於 2023年8月31日的回應
Dear Giovanni,Thank you for choosing to stay at our hotel and for sharing your experience.What you described is definitely not the kind of experience we want any of our valued guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience.I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,

10/10 優異

Eren

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Erkan Günay 於 2023年8月28日的回應
"We're so happy to read your lovely review. Your kind words motivate us to keep providing exceptional service."

10/10 優異

Baki

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Erkan Günay 於 2023年8月28日的回應
"Thank you for the 5-star rating! We are thrilled that you enjoyed every aspect of your stay."

2/10 很差

Omar

多人同遊
不滿:整潔度和職員與服務
Rude and bad father attitude
It was worse experience ever. They had very bad attitude the lady in the breakfast restaurant so rude. The reception guys don’t want to listen and discuss anything. All over it was bad experience . I choose the hotel, because part off IHG group but looks like owned by reception employees.
於 2023 年 8 月住了 2 晚
Erkan Günay 於 2023年8月28日的回應
Dear Omar;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,