套房, 1 張標準雙人床 (Artisan) | 高級寢具、Select Comfort 床墊、迷你吧、房內夾萬

工匠伊斯坦堡美憬閣酒店的評價

4 out of 5

評價

8.8

優異

10 分評分,優異;789 則評價中有 450 則" "
8 分評分,不錯;789 則評價中有 246 則" "
6 分評分,一般;789 則評價中有 48 則" "
4 分評分,欠佳;789 則評價中有 21 則" "
2 分評分,很差;789 則評價中有 24 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Wai

多人同遊
讚好:整潔度、職員與服務和設施服務
房間整淨,鄰近火車站。由於我們很早抵達酒店,員工願為我們盡早打掃退房並安排房間。惟不知道是否洗手間內通風系統問題,一打開浴室門,就傳出一陣 “up”味。幸好通知酒店職員後,很快便處理了。
於 2019 年 10 月住了 1 晚
Guest Relations Executive 於 2019年10月23日的回應
Dear Ms.Wai, Thank you for choosing Mercure Istanbul Taksim Hotel and sharing your experience with us. It was amazing to have you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your thoughts and comments have been shared with the hotel management. We are so looking forward to welcoming you a back. We wish you a wonderful fall. Best Regards,

10/10 優異

Cihan

讚好:整潔度、職員與服務和住宿狀況
I am very happy to choose this Hotel
於 2024 年 3 月住了 1 晚
Guest Relations Supervisor 於 2024年3月18日的回應
Dear Cihan,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

2/10 很差

Mustafa

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Größte Enttäuschung, was ich jemals erlebt habe. Man bekommt nicht das Zimmer, was gebucht wird, dafür eine Stufe sogar höher, wo aber nur Geräusche sind. Dann will man das gebuchte Zimmer zurück, bekommt aber ein Zimmer ohne frische Luft!!! Die Worte, die Versprechungen werden nicht eingehalten. Man wollte die Differenz zurückzahlen, bisher nichts angekommen!!! Nur leere Worte und nichts zu empfehlen! Leute, tut euch den Gefallen und nimmt andere Hotels in Istanbul wahr! Eine absolute Katastrophe! Schlimmer geht es wirklich nicht! Und die reagieren nicht, gar nicht - NULL!!!
於 2024 年 3 月住了 4 晚
The Artisan Istanbul by MGallery 於 2024年3月26日的回應
Lieber Mustafa, Es tut uns sehr leid, von Ihrer Enttäuschung zu hören. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen entstanden sind. Ihr Feedback ist uns wichtig. Aufgrund der negativen Erfahrung, die Sie gemacht haben, wurde Ihnen die von uns versprochene Rückerstattung gewährt. Wir freuen uns, Sie mit einer besseren Servicegarantie wieder bei uns begrüßen zu dürfen.

10/10 優異

Mehmet

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Die Unterkunft ist sehr gut gelegen. Mann hat super Verbindungsmöglichkeiten zu den Öffentlichen Verkehrsmitteln bekommen. Wir würden die Unterkunft aufjedenfall weiter empfehlen. Und nicht zu vergessen ist die Hammer Aussicht aus dem Restaurant oben 👆😎👌👍.
於 2024 年 2 月住了 5 晚
Guest Relations Supervisor 於 2024年2月14日的回應
Dear Mehmet,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Alejandra

於 2024 年 2 月住了 7 晚
Guest Relations Supervisor 於 2024年3月21日的回應
Dear Alejandra,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Halil

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mükemmel
Harika konumda, çok konforlu bir otel, misafir memnuniyetini en üst seviyede tutmayı hedeflemiş ve bunu başaran bir ekip var.
於 2024 年 1 月住了 1 晚
Guest Relations Supervisor 於 2024年1月30日的回應
Halil Bey,The Artisan Istanbul MGallery'i tercih ettiğiniz için teşekkür ederiz. Sizi otelimizde ağırlamak bizim için bir zevktir ve konaklamanızdan memnun kalmanız bizi sevindirmiştir.Bu güzel yorumlarınızın otel yönetimi ile paylaşıldığını ve bizler için çok değerli olduğunu belirtmek isteriz.Sizleri tekrardan otelimizde ağırlamak dileğiyle.Sevgilerimizle,Misafir İlişkileri

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would stay there again.
The staff at the Artisan Istanbul MGallery were amazing. Emirkon Dogukan at the front desk was very helpful with our transportation needs and questions we had on visiting the local sites.Zerrin in housekeeping went out of her way taking car of our needs and kept our room spotless. Breakfast was delicious with a view of the Bosphorus. Kabatas ligth rail station and Taksim Square are within walking distance of the hotel.
於 2023 年 11 月住了 3 晚
Guest Relations Supervisor 於 2024年1月29日的回應
Dear Guest,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Hakan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Guest Relations Supervisor 於 2024年1月25日的回應
Dear Mr.Hakan,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Claire

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great central hotel!
A fantastic hotel, breakfast in the rooftop restaurant was a treat each morning. The staff were exceptional and always ready to assist. The rooms were clean and comfortable. On the Friday and Saturday there is noise at the front from a club in the area, that was a minor inconvenience. Location was great and central to most areas. I would definitely return. Thank you for a lovely stay.
於 2024 年 1 月住了 7 晚
Guest Relations Supervisor 於 2024年1月24日的回應
Dear Ms.Claire,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Mustafa

於 2024 年 1 月住了 1 晚
Guest Relations Supervisor 於 2024年1月22日的回應
Dear Mustafa,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Riad

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr nettes Personal, eine gute Lage sowie saubere und moderne Zimmer. Kann das Hotel vollumfänglich weiterempfehlen.
於 2023 年 12 月住了 8 晚
Guest Relations Supervisor 於 2024年1月9日的回應
Dear Riad,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

8/10 不錯

Tugba

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super Hotel 👍
Ein sehr schönes Hotel in sehr guter Lage. Vieles ist zu Fuß gut erreichbar. Das Frühstück war super mit Blick aufs Meer. Die Mitarbeiter waren ebenfalls super nett und sehr freundlich. Wir sind sehr zufrieden und würden es noch einmal buchen.
Frühstück mit Aussicht
Lobby
Lobby
於 2023 年 12 月住了 5 晚
Guest Relations Supervisor 於 2024年1月9日的回應
Dear Tugba,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Mohamad

讚好:整潔度和住宿狀況
Nice hotel staff are friendly and the hotel is very clean
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2024年1月8日的回應
Dear Mohamad,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Mesut

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Guest Relations Supervisor 於 2024年1月3日的回應
Dear Mr.Mesut,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Markus

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
Guest Relations Supervisor 於 2024年1月3日的回應
Dear Mr.Markus,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Cem

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月27日的回應
Dear Cem,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review on our staff, view and services have been shared with the hotel management. We believe these reviews will encourage our staff and services positively.Thank you for taking your precious time to share your review with us. Hope to host you in the future again. Wishing you a wonderful holiday.Kindest Regards,Guest Relations

10/10 優異

Damla

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Çok keyifliydi
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月18日的回應
Damla Hanım,The Artisan Istanbul MGallery'den merhabalar.Sizi otelimizde ağırlamak bizim için bir zevktir ve konaklamanızdan memnun kalamanız bizi sevindirmiştir. Yorumunuzun otel yönetimi ile paylaşıldığını iletir, sizi bir kez daha otelimizde ağırlamak için sabırsızlandığımızı bildirmek isteriz.Saygılarımızla,Misafir İlişkileri

2/10 很差

Taher

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Guest Relations Supervisor 於 2023年12月18日的回應
Dear Mr.Tarraf,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that we could not manage to exceed your expectations. From your review we could not understand the issues that you had during your stay. If you would like to share more, we are here to assist you. Thank you for your cooperation in advance. Hope to hear from you. Wishing you a wonderful day. Best Regards,

10/10 優異

mehmet

讚好:整潔度和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月15日的回應
Dear Mehmet,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

8/10 不錯

Murat

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Leider hat der Fernseher nicht richtig funktioniert und auch bei uns in der Etage war die Decke undicht so das es runter getropft hat das leider 3-4 Tage am Stück
於 2023 年 12 月住了 7 晚
Guest Relations Supervisor 於 2023年12月11日的回應
Dear Mr.Murat,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that we could not manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management. We believe these reviews will encourage our staff and services positively. When we check our reports, we have found out that we did not receive any feedback for your issues. We are always here to assist our guests. Thank you for your understanding and patience with us. Hope to host you in the future.Kindest Regards,

10/10 優異

SHAHRZAD

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 7 晚
Guest Relations Supervisor 於 2023年12月9日的回應
We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

FAHAD (SHUHADA)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel and nice staff 🌹🌹🌹
於 2023 年 11 月住了 2 晚
Guest Relations Supervisor 於 2023年12月6日的回應
Dear Fahad,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Tevfik

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 5 晚
Guest Relations Supervisor 於 2023年12月6日的回應
Dear Tevfik,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Reuben

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very convenient location. Close to Taksim Square, Bosporus. Staff very pleasant and helpful.
於 2023 年 11 月住了 2 晚
Guest Relations Supervisor 於 2023年12月6日的回應
Dear Reuben,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

6/10 一般

Araz

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Guest Relations Supervisor 於 2023年12月6日的回應
Dear Araz,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that you did not enjoy your stay with us. Please kindly be informed that your review has been shared with the hotel management however if you would like to explain more of your experience, we will be more than happy to assist you. Wishing you an amazing week.Kindest Regards,

10/10 優異

Volkan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fresh and clean
於 2023 年 11 月住了 2 晚
Guest Relations Supervisor 於 2023年11月28日的回應
Dear Mr.Volkan,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Fernando

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buena experiencia.
Supero nuestras expectativas. Personal encantador, buen servicio de cocina. Se podría mejorar la calidad de los albornoces y toallas.
於 2023 年 11 月住了 2 晚
Guest Relations Supervisor 於 2023年11月20日的回應
Dear Mr.Fernando,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Saleh

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The experience was beautiful
The experience was beautiful
於 2023 年 11 月住了 7 晚
Guest Relations Supervisor 於 2023年11月20日的回應
Dear Mr.Saleh,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

6/10 一般

Semih

多人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Zimmer waren sehr eng ansonsten war der Aufenthalt ok.
於 2023 年 11 月住了 7 晚
Guest Relations Supervisor 於 2023年11月16日的回應
Dear Mr.Semih,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that overall you enjoyed your stay with us. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively. For your next visit please do not hesitate to contact with us so we can arrange you bigger room and I as a Guest Relations Supervisor will take care of your room personally. Thank you for taking your precious time to share your review with us. Wishing you an amazing day.Kindest Regards,

10/10 優異

Bjørn Erik

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Guest Relations Supervisor 於 2023年11月13日的回應
Dear Mr.Erik,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

8/10 不錯

Ömer (Essen)

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Alles top, nur leider haben wir ein Zimmer ohne Fenster (Blickrichtung in den Innenhof) erwischt. Das war somit das einzige was ich kritisieren würde. Wenn man schon eine Glasscheibe in riesigem Ausmaß einbaut, konnte man auch diese auch mit einer Kipp-Funktion ausstatten für die Frischluft Zufuhr.
於 2023 年 11 月住了 4 晚
Guest Relations Supervisor 於 2023年11月9日的回應
Dear Mr.Omer,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that overall you have enjoyed your stay with us. Please kindly be informed that your review has been sahred with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively. Wishing you an amazing day.Best Regards,

8/10 不錯

Ahmed

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Relations Supervisor 於 2023年11月2日的回應
Dear Mr.Ahmed,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Georgia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Guest Relations Supervisor 於 2023年10月31日的回應
Dear Georgia,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

8/10 不錯

Almaz

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Relations Supervisor 於 2023年10月27日的回應
Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review on our breakfast and bathroom have been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Hope to host you in the future. Wishing you an amazing day.Best Regards,Guest Relations

2/10 很差

Eshan

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Very unfriendly reception who hangs up on your face when calling from the room saying we had an open drain in the shower which was also quite horrendous. There are much better properties around the area. Would not recommend.
Guest Relations Supervisor 於 2023年10月27日的回應
Dear Eshan,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that you did not enjoy your stay with us. Please kindly be informed that your review has been shared with the hotel management and General Manager. Wishing you an amazing day.Best Regards,

10/10 優異

Nino

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spending your holidays in your hotel is a great pleasure. Many thanks to the entire team for their hospitality and friendliness, I especially want to thank Aziz and Hussein for their willingness to always help the client with a smile on their face and with high professionalism. Special thanks to those who are responsible and work for the perfect cleanliness of the rooms, everything shines and breathes freshness. This is the third time I have stayed at your hotel over the past year and I recommend everyone to spend their holidays in this amazing hotel. Once again, thank you so much for the pleasure you give us. Best regards, Nino Machavariani
於 2023 年 10 月住了 4 晚
Guest Relations Supervisor 於 2023年10月23日的回應
Dear Mrs.Mavhavariani,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Liliia

讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked everything. Perfect location, very comfortable and big room. Everything new and clean, I had partly sea view from my room. Staff is friendly and competent, special thanks to Aziz at the front desk. Will be happy to come again.
於 2023 年 10 月住了 2 晚
Guest Relations Supervisor 於 2023年10月23日的回應
Dear Mr.Liliia,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Vithursha

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 6 晚
Guest Relations Supervisor 於 2023年10月23日的回應
Dear Vithursha,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Rubaiya

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
For first timers visiting Istanbul, this is a great property. We had exceptionally beautiful view of Hagia Sophia and Blue mosque from our bedroom and also rooftop bar from where we witnessed beautiful sunrise/ sunsets every day. The hotel staff were friendly and helpful. Breakfast buffet was also above average. The area of SultanAhmet is also very beautiful- only thing is street restaurants try to rip you off when they realise you are a tourist and their food I also doesn’t taste the best. For food, either eat in the hotel or go outside Sultanahmet. Overall a very pleasant stay. Amazing amazing hotel.
於 2023 年 10 月住了 2 晚
Guest Relations Supervisor 於 2023年10月18日的回應
Dear Rubaiya,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

10/10 優異

Ibrahim

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Relations Supervisor 於 2023年10月18日的回應
Dear Ibrahim,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively.Thank you again for taking your precious time to share your valuable comments with us. Wishing you an amazing day.Best Regards,Guest Relations

6/10 一般

Maria

讚好:住宿狀況和客房舒適度
Not so helpful at breakfast, nothing explained about the buffet, rooms was lovely and comfortable, but not very clean
於 2023 年 10 月住了 5 晚
Guest Relations Supervisor 於 2023年10月16日的回應
Dear Ms.Maria,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that we could not manage to exceed your expectations. Please kindly be informed that your review on our breakfast and cleanliness has been shared with the hotel management. We believe these reviews will encourage our staff and services positively. If you need any further assistance, please let me know and I as a Guest Relations will ease your concern. Wishing you an amazing day.Best Regards,

8/10 不錯

Saleh

伴侶同遊
讚好:住宿狀況
Nice staff terrible breakfast
於 2023 年 10 月住了 7 晚
Guest Relations Supervisor 於 2023年10月10日的回應
Dear Mr.Saleh,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that you did not enjoy your breakfast with us. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively. For your next visit please contact with me and I as a Guest Relations will take care of your room personally.Wishing you an amazing day.Best Regards,

10/10 優異

Enrico

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Guest Relations Supervisor 於 2023年10月9日的回應
Dear Mr.Enrico,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGuest RelationsGizem Ersoy

8/10 不錯

OMAR

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 11 晚
Guest Relations Supervisor 於 2023年10月6日的回應
Dear Omar,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGuest RelationsGizem Ersoy

6/10 一般

??

於 2023 年 9 月住了 2 晚
Guest Relations Supervisor 於 2023年10月3日的回應
Değerli Misafirimiz,The Artisan Istanbul MGallery'i tercih ettiğiniz için teşekkür ederiz. Sizin gibi değerli bir misafirimizi otelimizde ağırladığımız için memnuniyetimizi bildirmek isteriz. Yorum ve görüşlerinizin Genel Müdürümüz ve takım arkadaşlarımız ile paylaşıldığını bildirmek isteriz.Sizi yeniden otelimizde ağırlamak dileğiyle.Saygılarımızla,Misafir İlşkileri

10/10 優異

Arda

於 2023 年 9 月住了 1 晚
Guest Relations Supervisor 於 2023年9月27日的回應
Dear Arda,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

4/10 欠佳

Kevork

家人同遊
不滿:職員與服務
Very disappointing stay.
The employees of this hotel lacked the basic understanding of English. Our stay was very stressful because we could not communicate effectively which made our stay difficult. A waiter explained to us a desert item on the menu as an ice cream but he delivered a hot melted Halva with a sprinkle of crushed pistachio. Very poor service. I believe the service we received was very poor versus the money we paid for our stay in this hotel.
於 2023 年 9 月住了 3 晚
Guest Relations Supervisor 於 2023年9月25日的回應
Dear Kevork,Greetings from The Artisan Istanbul MGallery. Thank you for choosing us. It was amazing to host you and we are sorry to hear that we could not manage to exceed your expectations. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively. Thank you for your patience with us. If you ever would like to stay with us again please contact with me by H9176-GR@ACCOR.COM so I can take care of your room personally. Wishing you an amazing day.Kindest Regards,

10/10 優異

Vladimir

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Guest Relations Supervisor 於 2023年9月18日的回應
Dear Vladimir,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

10/10 優異

Jeffrey

於 2023 年 9 月住了 1 晚
Guest Relations Supervisor 於 2023年9月23日的回應
Dear Jeffrey,We very much appreciate your time to score your recent stay at The Artisan Istanbul MGallery.We are very glad to see that you had a comfortable and a pleasant stay with us. We always aim not only to meet but exceed your expectations and I would highly appreciate your further comments or suggestions to improve ourselves. Please kindly be informed that your review on our services have been shared with the hotel management.Thank you for choosing to stay with us and we hope your next visit will be as pleasant as the previous one.Best RegardsGizem ErsoyGuest Relations Supervisor

8/10 不錯

Kouros

讚好:整潔度、設施服務和住宿狀況
The hotel has a convenient location, but I encountered some issues during my stay: There were no USB ports or plug converters available in the room. When I inquired at the front desk, they claimed to have none left. In an attempt to find a solution, one staff member offered to sell me a basic converter for 200 Liras and I asked him to hold it for me while I went out. However, upon my return, there was no sign of the converter, and the staff had changed. The new front desk staff apologized but informed me that they also had no converters available. I had no choice but to offer 200 Liras all of a sudden. It seemed that there was a discrepancy regarding the availability of converters, which was quite frustrating. Aside from this issue, my overall experience at the hotel was positive.
於 2023 年 8 月住了 7 晚
Guest Relations Supervisor 於 2023年9月4日的回應
Dear Kouros,Greetings from The Artisan Istanbul MGallery. It was amazing to host you and we are sorry to hear that you had issues during your stay. Please kindly be informed that your review has been shared with the hotel management and General Manager. We believe these reviews will encourage our staff and services positively. There is only one issue that we would like to clarify that there is 200 Liras as deposit for plug converters, during check out it will be back to the guest. There cannot be fraud over plugs by our staff to our valued guest.We do apologize for this misunderstanding. Hope we could clarify this topic. Wishing you an amazing week.Kindest Regards,