My wife and I were genuinely excited for our 3-day stay at a Hilton property in Jackson, Mississippi (February 12–15, 2026). I’ve always trusted the Hilton Hotels & Resorts name, so this experience was especially disappointing.
From the start, the welcome at the front desk felt cold and dismissive. We were told only one room key was available due to a “limited supply,” which seemed unusual. When we entered our first room, we were met with a strong foul odor, and the toilet had not been flushed and contained feces. We immediately requested a room change.
The second room was more tolerable, but still had several issues — a musty carpet smell, mildew in the shower, no toilet tissue upon arrival, and repeated unsuccessful requests for clean towels and washcloths. We were also surprised to learn the hotel had no drinking water available for purchase, and we had to take an Uber to Dollar General to buy water and other basics.
I don’t usually leave negative reviews, but I felt it was important to share our experience. I simply expected basic cleanliness, professionalism, and comfort — especially at this price point. I hope management takes steps to improve, because this stay did not reflect the standards I associate with Hilton.