Holiday Inn Canton, MS - Disappointing Customer Service Overshadowed an Otherwise Nice Property
My 75-year-old mother and I recently stayed at the Holiday Inn in Canton, MS while she attended a conference. I want to start by saying that the hotel itself is attractive. The exterior was well maintained, the lobby was clean and inviting, and the location was convenient.
The front desk agent who checked us in was pleasant enough, although it was clear he was overwhelmed and working alone on a busy Friday afternoon.
Unfortunately, our experience changed when we inspected our room before unpacking. The bathtub appeared dirty and cracked. Upon closer inspection, it looked like the porcelain tub had been painted at some point, and the paint was peeling off into the tub and water. We immediately reported the issue to the front desk, but were told there were no other rooms available and that the manager would not be in until the next morning.
The following morning, we met with the manager and showed her photos of the tub. She said someone would inspect the room and contact us, but no one ever came and no call was made. When my mother followed up later, the manager's attitude became noticeably unfriendly. Rather than addressing our concerns, she sarcastically suggested that we were looking for a credit because of "some paint in the tub."
To be clear, this was never about getting compensation. Our concern was the condition of the bathroom and the lack of concern shown when we brough