Dirty sheets, foul odor in the room, lobby reeked of cigarette smoke 0/10 do not recommend
真實旅客
於 2025 年 3 月住了 1 晚
4/10 欠佳
Scott
2025 年 3 月 26 日
Scott
於 2025 年 3 月住了 1 晚
8/10 不錯
Carmen
伴侶同遊, 商務旅客
2025 年 2 月 15 日
讚好:職員與服務
Good service
Carmen
於 2025 年 2 月住了 4 晚
10/10 優異
Ronnie
2024 年 12 月 27 日
Ronnie
於 2024 年 12 月住了 3 晚
2/10 很差
Tammy
商務旅客
2024 年 6 月 21 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Cancelled my reservation for "overbooking". I gave them 2nd chance and they did it again. They bump reservations for people coming to desk and paying cash for rooms.
Tammy
於 2024 年 5 月住了 28 晚
2/10 很差
Perla
2024 年 6 月 10 日
Perla
於 2024 年 6 月住了 1 晚
2/10 很差
LD
2024 年 5 月 3 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Denied a room to elderly Grandparents.
Arrived with a copy of my confirmed reservation at approximately 7:00 to 7:30pm. Fully paid for at the time of our online reservation, which I had a copy with me. I was denied the room. I was told it was cancelled. NOT TRUE. My husband and I are of a certain age. We had just driven 550 miles that day. We just wanted a bed, before we completed our 1160 mile trip the next day.
LD
於 2024 年 4 月住了 1 晚
2/10 很差
Misty
家人同遊, 商務旅客
2024 年 4 月 29 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Misty
於 2024 年 4 月住了 8 晚
2/10 很差
cathy
多人同遊
2024 年 4 月 10 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
I arrived on location to check-in ~ Was told by property manager that my reservation had been canceled. I never received any kind of noticed that my reservation was canceled from hotels.com or anyone. My booking was still showing my reservation was still active on the app. I was supposed to pay upon arrival in the amt of $188 for 2 night stay. Instead the property manager stated my reservation had been canceled,but they could still accommodate me with another room,but i was charged $265 for the accommodation. The room was filthy! TV didnt work,and there were items left in shower. Broom and dusk pan was also left in room. Refrigerator not work..dusty furniture along with a film of some sort on windows and glass.
cathy
於 2024 年 4 月住了 2 晚
2/10 很差
Barry
商務旅客
2024 年 3 月 22 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Absolutely the worst place I’ve ever been.
Barry
於 2024 年 2 月住了 28 晚
2/10 很差
Fred
2024 年 3 月 20 日
不滿:職員與服務
They acknowledged I had a confirmed reservation through Expedia, but when I arrived at 7:00 PM they said there were no rooms available and that my reservation had been canceled that morning because they “didn’t have any rooms” and that they couldn’t contact me because they don’t get contact info from Expedia. Terrible, terrible, terrible, didn’t even apologize - don’t trust- stay away from this place!!!
Fred
4/10 欠佳
Kathryn
伴侶同遊
2024 年 3 月 18 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Got to the property to be told my booking was supposedly canceled but there was nothing on my end through Expedia, and I had already paid with no refund either. The guy that the front desk said he had no rooms and my reservation was canceled and I should have my money back. But then I showed him it wasn’t canceled on my side.. he then proceeds to tell me he can show me one room he has and walks me to the room. It’s the exact room that I had booked, yet I was supposedly canceled.. the property only had this one room on the property that had a jacuzzi tub in the room.. he then says I could have this room but it would be $145 cash. I said why do I need to pay cash when this is the room I booked and I paid only $116 for it. He said 145 cash because my listing is canceled and their card machines and everything is apparently broke… I contacted Expedia to let them know what was going on and got my refund. Seeing as I was 5 hrs from home and all other hotels were actually booked I talked the guy down on the room and paid cash, but not until I made sure I got my refund from initial payment… the room was gross and dirty, exposed wires from lighting above the sink, the jacuzzi had the controls ripped out of it so it didn’t work. Their pool was now a concrete slab, two of the 3 lights in the room didn’t work. It reaked of cigarette smoke even though it was a non smoking room. Just awful.. place is super shady and just gross! Will never stay here again
Kathryn
於 2024 年 3 月住了 1 晚
2/10 很差
Brooke
2024 年 2 月 9 日
不滿:職員與服務、設施服務和住宿狀況
TERRIBLE.
Brooke
於 2024 年 2 月住了 1 晚
2/10 很差
Edward
2024 年 1 月 11 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Room cancelled at arrival
We booked the motel a month in advance.
four days before checking in I received an email confirmation from the motel and a "how's your trip going" email from Hotels.com. The day before our stay I was texted about a refund with no explanation. When we arrived at the motel I was told our reservation was cancelled because they had weekly reservations and no rooms were left for us. The day after our supposed stay I received an email asking about our stay! After seeing what the property looked like, I am almost they cancelled. The motel looks like it is geared mostly for weekly construction workers. Rebooking another motel at the last minute cost me more.
Edward
於 2024 年 1 月住了 1 晚
4/10 欠佳
Pamela
2023 年 11 月 27 日
讚好:職員與服務
不滿:整潔度
Customer service was great .. my room was clean. But there was a gap in the door where light was coming in. Commode needed cleaning inside and out. Walls need paint. There was dust all over the air conditioner vents. I wiped part of the down by the bathroom sink. Shower curtain needs to be changed. Also my room was suppose to be non-smoking. There was an ashtray with cigarette residue in it.
Pamela
於 2023 年 11 月住了 1 晚
4/10 欠佳
Christina
2023 年 11 月 17 日
讚好:職員與服務
不滿:整潔度和住宿狀況
Christina
於 2023 年 11 月住了 4 晚
10/10 優異
真實旅客
商務旅客
2023 年 11 月 11 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 11 月住了 6 晚
4/10 欠佳
Jeremiah
商務旅客
2023 年 10 月 23 日
不滿:整潔度、設施服務和住宿狀況
Not a thing
Jeremiah
於 2023 年 10 月住了 4 晚
6/10 一般
Carol
2023 年 9 月 27 日
Carol
於 2023 年 9 月住了 1 晚
2/10 很差
Bob
2023 年 9 月 16 日
Bob
於 2023 年 8 月住了 1 晚
2/10 很差
Terry
2023 年 9 月 15 日
不滿:整潔度和職員與服務
I was told i could get a different room because i was coming into early. Was not informed that I would have to pay extra for this. The front desk was training someone when i arrived. She informed me of the extra charge I paid it. They took my drivers license to make a copy and never returned it to me. I did not realuze this until i was getting ready to go get something to eat and inform the front desk that i had just killed several roaches. The gentleman at the front desk said he was sorry never once mentioned trying to comoensate me for this. But she added it to bill. I know this because when i looked at my booking site it was 10 dollars more. I paid this fee at the hotel. The room was not clean. Sheets had marking on them and there was hair on the floor. Once again I killed several roaches in the room was not compensated for this. There were no other rooms they could put me in for this inconvenience. Poor management unclean and unsanitary rooms. I will never stay at this establishment again. Nor will recommend it to anyone else. Im still having to pay for a room not suitable to sleep in. Would have went somewhere else but did not have the funds. Wish i had taken photos. Rm # 110
Terry
於 2023 年 9 月住了 1 晚
10/10 優異
Leon
2023 年 9 月 11 日
讚好:整潔度、職員與服務和住宿狀況
Convenient to the interstate downtown Brownsville.
Leon
於 2023 年 9 月住了 2 晚
4/10 欠佳
Erik
商務旅客
2023 年 9 月 10 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The places advertising your hotel should have updated pictures, Mention Construction. Pool non existant as its been slabbed over with concrete?
Also i selected and requested a non smoking room and the decorative blanket had burn holes... and an ash tray? Not All the lights work. Jacuzzi in room, some jets need fixing. Hair in the bed, and a sheet for a blanket... Small tv for a suite i was too tired to do a thorough lookthru.
Only positive thing were the minor interaction with staff, they seemed nice. And the walls seemed pretty soundproof.