The overall facilities are not in good shape, especially the bathtub…, and the never refill my water…
SHIHHENG
於 2023 年 3 月住了 3 晚
Ruth Desy 於 2023年3月10日的回應
Dear Mr. Shihheng,Thank you for your time to share your stay experience with us. Your feedback for the hotel condition as well as the facilities and service is well received and has been escalated to the management for further evaluation and improvement. We thank you for your feedback, Sir.Best regards,Ruth Desy(Guest Service Supervisor)
8/10 不錯
真實旅客
商務旅客
2019年11月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 10 月住了 6 晚
Angga 於 2020年3月18日的回應
Dear Valued Guest,
Thank you for your feedback.
Your kind words will be shared with the Residence Manager. Receiving your feedback inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences
Yours sincerely,
Angga Wijaya
8/10 不錯
Peter
2019年9月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Peter
於 2019 年 8 月住了 2 晚
Angga 於 2020年3月18日的回應
Dear Valued Guest,
Thank you for your feedback.
Your kind words will be shared with the Residence Manager. Receiving your feedback inspire us to continually improve our service delivery.
Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences
Yours sincerely,
Angga Wijaya
Dear Menglin,
Thank 非常感谢您的反馈。
我们真的很遗憾听到您的不愉快经历,因为我们没有达到我们的主要目标。请确保我们重视您的反馈,以便将来进一步改进。
再次感谢您的宝贵光顾。来自雅加达雅诗阁的所有人,我们期待在我们任何一个服务公寓再次欢迎您。
With my best regards,
Fadlun Jawas
Guest Service Manager
Dear fei,
Thank you very much for sharing your perfect rating for Ascott Jakarta
We look forward to welcoming you again at any one of our serviced residences.
Best regards,
Fadlun Jawas
great location near shopping center
but during my stay spa was out of service and gym is quite old
and no iron in my room but in my colleague which is needed for biz travel
Yu Chung
於 2017 年 7 月住了 3 晚
Dear Yu Chung,
Thank you for staying with us and your feedback.
Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment.
Noted for all your feedback related to our gym facilities and incomplete room amenities, I will share your feedback to the staff concern for immediate improvement.
Thank you again and we look forward to welcoming you back in the near future
Thank you
Fadlun Jawas
Guest Service Manager
6/10 一般
Wen Wei
2017年3月29日
不滿:整潔度
Wen Wei
Dear Wen Wei,
Thank you sharing your review with us and we look forward to welcoming you back again soon.
Kind regards,
Fadlun Jawas
Guest Service Manager
Dear Anonymous,
Thank you for taking the time to share such a lovely review for us at Ascott Jakarta. I am so pleased to hear that you thoroughly enjoyed your stay.
Thank you once again for sharing your review with us. We look forward to welcoming you back again soon.
Warmest regards,
Fadlun Jawas
Guest Service Manager
Ascott Jakarta
10/10 優異
Lina
商務旅客
2024年4月29日
讚好:整潔度、設施服務和住宿狀況
Great hotel, centrally located and right next to awesome shopping options.
Lina
於 2024 年 4 月住了 2 晚
Sherwin 於 2024年4月30日的回應
Dear Lina,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Yukako
2024年4月25日
讚好:整潔度和住宿狀況
Yukako
於 2024 年 4 月住了 3 晚
Sherwin 於 2024年4月30日的回應
Dear Yukako,Thank you so much for your kind rating given.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Muhammad Awalludin
多人同遊
2024年4月23日
讚好:住宿狀況
The location of the place is great.
Muhammad Awalludin
於 2024 年 4 月住了 6 晚
Sherwin 於 2024年4月25日的回應
Dear Muhammad Awalludin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Indrawati
2024年4月9日
讚好:整潔度、設施服務和住宿狀況
Walkable, shopping, foods, transportation , is so easy to go around.
Indrawati
於 2024 年 4 月住了 7 晚
Sherwin 於 2024年4月16日的回應
Dear Indrawati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Lindsey
伴侶同遊
2024年4月8日
讚好:整潔度和設施服務
Aircon died but they fixed it promptly
Lindsey
於 2024 年 3 月住了 7 晚
Sherwin 於 2024年4月16日的回應
Dear Lindsey,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
WIDYA
2024年4月5日
讚好:整潔度、設施服務和住宿狀況
I had a nice stay at this hotel. Very convenient to shops and supermarket. Nice to have kitchenette, washer & drier.
WIDYA
於 2024 年 3 月住了 6 晚
Sherwin 於 2024年4月16日的回應
Dear Widya,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
SHUTARO
2024年2月23日
讚好:整潔度、設施服務和住宿狀況
Hospitality is excellent. I want to stay in the time I visit Jakarta.
SHUTARO
於 2024 年 2 月住了 1 晚
Sherwin 於 2024年2月24日的回應
Dear SHUTARO,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Norhisam
家人同遊
2024年2月11日
讚好:整潔度、設施服務和住宿狀況
Strategic location for those who love shopping
Norhisam
於 2024 年 2 月住了 2 晚
Sherwin 於 2024年2月13日的回應
Dear Norhisam,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Juliyanti (Glastonbury)
2024年2月6日
讚好:整潔度和住宿狀況
We had a very nice spa session at the property.
Across from huge mall and easy walk to grocery and restaurant.
Juliyanti
於 2024 年 1 月住了 3 晚
Sherwin 於 2024年2月9日的回應
Dear Juliyanti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
youngju
商務旅客
2024年1月23日
讚好:整潔度和客房舒適度
그랜드 몰 옆이라 위치는 좋았습니다.
아파트형이라 그런지 내부에서 요리도 해 먹을 수 있어서 만족했습니다. 장기 출장이였다면 더 좋을 것으로 보입니다.
youngju
於 2024 年 1 月住了 4 晚
Sherwin 於 2024年1月27日的回應
Dear Youngju,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Vivianti
2024年1月11日
讚好:整潔度、設施服務和住宿狀況
Vivianti
Sherwin 於 2024年1月13日的回應
Dear Vivianti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Normala
多人同遊
2024年1月5日
讚好:整潔度、設施服務和住宿狀況
Good location in central jakarta
Normala
於 2023 年 12 月住了 3 晚
Sherwin 於 2024年1月13日的回應
Dear Normala,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
amatoi
2024年1月1日
讚好:整潔度和住宿狀況
amatoi
於 2023 年 12 月住了 1 晚
Sherwin 於 2024年1月4日的回應
Dear Amatoi,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
mohammed
家人同遊
2023年12月31日
讚好:整潔度、設施服務和住宿狀況
mohammed
於 2023 年 12 月住了 6 晚
Sherwin 於 2024年1月3日的回應
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
6/10 一般
Mohammed
家人同遊
2023年12月31日
讚好:整潔度、設施服務和住宿狀況
The breakfast could have been better.Resturant needs to be sprayed with mosquitoes spray .Overall ok
Mohammed
於 2023 年 12 月住了 6 晚
Sherwin 於 2024年1月3日的回應
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the inconvenience in regards to your breakfast experience, we have shared your feedback to the Restaurant which is a 3rd Party Vendor for future improvements.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Angelmay
2023年12月16日
Angelmay
於 2023 年 12 月住了 2 晚
Sherwin 於 2024年1月13日的回應
Dear Angelmay,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
DR KALIISVARAN RAJA
親子同遊
2023年12月16日
讚好:整潔度、設施服務和住宿狀況
GREAT PLCE TO STAY...RECOMMENDED FOR FAMILIES
DR KALIISVARAN RAJA
於 2023 年 12 月住了 2 晚
Sherwin 於 2023年12月19日的回應
Dear DR KALIISVARAN RAJA,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Calvin
2023年12月13日
Calvin
於 2023 年 12 月住了 3 晚
Sherwin 於 2023年12月19日的回應
Dear Calvin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Joel
2023年11月29日
Joel
於 2023 年 11 月住了 6 晚
Sherwin 於 2023年12月20日的回應
Dear Joel,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Patrick
親子同遊
2023年11月27日
讚好:設施服務和住宿狀況
Amazing and friendly staff, large and clean rooms. Restaurant was superb. Would definitely stay again next time we are in Jakarta
Patrick
於 2023 年 11 月住了 5 晚
Sherwin 於 2023年11月28日的回應
Dear Patrick,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Vivianti
2023年11月23日
讚好:整潔度和住宿狀況
It was the third times for me and family .
High recomended . All-staff are kindly , helpfull, and feel likes a home .
Will be my second home at Jakarta .
Vivianti
於 2023 年 11 月住了 6 晚
Sherwin 於 2023年11月25日的回應
Dear Vivianti,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Yee Wei
2023年11月22日
Yee Wei
於 2023 年 11 月住了 1 晚
Sherwin 於 2023年11月25日的回應
Dear Yee Wei,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager
6/10 一般
Amanda
商務旅客
2023年11月21日
讚好:整潔度和客房舒適度
On the sat the internet and tv is down the whole evening till Sunday afternoon. Is kind of surprising that it was down so long.
Amanda
於 2023 年 11 月住了 3 晚
Sherwin 於 2023年11月21日的回應
Dear Amanda,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the Internet and TV cable issue on Saturday, there was a short circuit and the First Media cable optic cable at Thamrin Area was severely Burnt and it took time for them to rectify the issue.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Noor Azlan
多人同遊
2023年11月20日
讚好:整潔度和客房舒適度
Noor Azlan
於 2023 年 11 月住了 2 晚
Sherwin 於 2023年11月21日的回應
Dear Noor Azlan,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Halim
親子同遊
2023年11月19日
讚好:整潔度和住宿狀況
There was an internet interruption on the last night of my stay
Halim
於 2023 年 11 月住了 2 晚
Sherwin 於 2023年11月21日的回應
Dear Halim,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize in regards of the internet disruption, there was a short circuit and fiber optic cable burnt at Thamrin Area hence the Internet and TV Cable (First Media) was down.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
MOHAMMED ALI
2023年11月18日
MOHAMMED ALI
於 2023 年 11 月住了 3 晚
Sherwin 於 2023年11月21日的回應
Dear Mohammed Ali,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Mastura
多人同遊
2023年11月18日
讚好:整潔度
Mastura
於 2023 年 11 月住了 2 晚
Sherwin 於 2023年11月21日的回應
Dear Mastura,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
真實旅客
商務旅客
2023年11月12日
讚好:整潔度和客房舒適度
真實旅客
於 2023 年 11 月住了 3 晚
Sherwin 於 2023年11月14日的回應
Dear Anonymous,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
JUNICHI
2023年11月12日
JUNICHI
於 2023 年 11 月住了 6 晚
Sherwin 於 2023年11月14日的回應
Dear JUNICHI,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Evy
家人同遊
2023年11月12日
讚好:整潔度和客房舒適度
Great location, amenities and staff
Great location and customer service. Genuinely friendly staff (not expecting tips but if you do, it’s appreciated). Older style with old school charm with great amenities. Large rooms. Wouldn’t hesitate to stay here again or in any Ascott property.
Evy
於 2023 年 11 月住了 2 晚
Sherwin 於 2023年11月14日的回應
Dear Evy,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
SHAHRIN
2023年11月7日
SHAHRIN
於 2023 年 11 月住了 1 晚
Sherwin 於 2023年11月14日的回應
Dear SHAHRIN,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Ayaka
2023年10月20日
Ayaka
於 2023 年 10 月住了 3 晚
Sherwin 於 2023年11月14日的回應
Dear Ayaka,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
HIROE
2023年10月13日
讚好:整潔度和住宿狀況
HIROE
於 2023 年 10 月住了 3 晚
Sherwin 於 2023年11月14日的回應
Dear HIROE,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Ganbat
2023年10月9日
讚好:整潔度和住宿狀況
Ganbat
於 2023 年 9 月住了 21 晚
Sherwin 於 2023年11月14日的回應
Dear Ganbat,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Fengky
2023年10月4日
Fengky
於 2023 年 10 月住了 2 晚
Sherwin 於 2023年11月14日的回應
Dear Fengky,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
10/10 優異
Indrajati
家人同遊
2023年10月3日
讚好:整潔度和客房舒適度
Indrajati
於 2023 年 9 月住了 13 晚
Sherwin 於 2023年11月14日的回應
Dear Indrajati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Dr. Elaine
2023年9月29日
Dr. Elaine
於 2023 年 9 月住了 3 晚
Sherwin 於 2023年11月14日的回應
Dear Dr. Elaine,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager
8/10 不錯
Simon
2023年9月14日
Simon
於 2023 年 9 月住了 4 晚
Sherwin 於 2023年11月14日的回應
Dear Simon,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager