室外泳池

蘇迪曼哈里斯套房酒店的評價

3.5 out of 5
蘇迪曼哈里斯套房酒店
Jl. Jenderal Sudirman, Pintu Satu Senayan, Jakarta, Jakarta

評價

8.0

很好

10 分評分,優異;282 則評價中有 73 則" "
8 分評分,不錯;282 則評價中有 150 則" "
6 分評分,一般;282 則評價中有 46 則" "
4 分評分,欠佳;282 則評價中有 10 則" "
2 分評分,很差;282 則評價中有 3 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

6.0/10 

設施服務

7.8/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

WEN CHIN

於 2023 年 5 月住了 3 晚
Joe 於 2023年5月25日的回應
Cheers!Dear Wen Chin,Thank you very much for your valuable comments on Hotels.com regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice and convenient
There were some ants in my first room. Luckily the staffs helped me to solve the problem. Overall the the room is tidy. Staff are nice and helpful. Visitors can easily go to the coffee shop, restaurants, and supermarkets downstairs.
於 2022 年 11 月住了 11 晚
Joe 於 2022年12月14日的回應
CheersDear Valuable Guest,Thank you for taking the time to post your review here on Hotels.com. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

Ming Ming

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very convenient
Good location in central Jakarta, hotel just located on top of a large shopping mall with all sorts of food.
Elvan Prawira 於 2017年4月28日的回應
Dear Mrs. Ming-Ming, Thank you for selecting our hotel and sharing your experience about your stay with us. We were very happy to read that you enjoyed your stay with us especially the hotel location and facilities. We will share with the team as we are continuously trying to improve our services in order to meet our Guest's expectations. Once again, thank you for your review and we are pleased to welcome you back again at HARRIS fX Sudirman for the next visit. Harrisly Yours, Roely Poerwaningtyas General Manager

8/10 不錯

YUXUAN (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great city with good view
Nice city view if living at high level
Elvan Prawira 於 2016年6月16日的回應
Dear Sir/Madam, Greetings from HARRIS Suites fX Sudirman! Thank you for sharing your experience. I am glad that you decided to spent your quality time with us. Nevertheless, I am looking forward to welcome you again. Thank you and have a GREAT day. HARRISly Yours, Elvan Prawira Hotel Manage

8/10 不錯

Chang-Lin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
樓高46層的酒店
飯店位於Mall裡,一樓是服務櫃台,安排到最高樓層46樓,白天和夜晚可俯看雅加達市,一樓有溫蒂漢堡和星巴克,Mall裡也有吃的及逛的,比較特別在Mall裡有一個號稱亞洲的室內溜滑梯,房間和浴室還蠻大的, 每天都有準備礦泉水,wifi信號也不錯,只是等電梯需要點時間,CP值算不錯的飯店.
Elvan Prawira 於 2016年4月9日的回應
Dear Sir/Madam, Greetings from HARRIS Suites fX Sudirman! Thank you for sharing your experience. I am glad that you decided to spent your quality time with us and you enjoyed our rooms and facilities. Nevertheless, I am looking forward to welcome you again. Thank you and have a GREAT day. HARRISly Yours, Elvan Prawira Hotel Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
would recommend this hotel
Great choice if you are traveling to this side if town. Even without breakfast, you can get many options at Fx. Decent gym and pool. Very nice staffs.
Elvan Prawira 於 2015年10月24日的回應
Dear Sir/Madam Greetings from HARRIS Suites fX Sudirman! Thank you for sharing your experience. I am glad that you decided to spent your quality time with us and you enjoyed our room and facilities. If you need our assistance, please do not hesitate to contact us. Nevertheless, I am looking forward to welcome you again. Thank you and have a GREAT day. HARRISly Yours, Elvan Prawira Hotel Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Elvan Prawira 於 2016年2月20日的回應
Dear Sir/Madam, Greetings from HARRIS Suites fX Sudirman! Thank you for sharing your experience. I am glad that you decided to spent your quality time with us and you enjoyed our rooms and facilities. Nevertheless, I am looking forward to welcome you again. Thank you and have a GREAT day. HARRISly Yours, Elvan Prawira Hotel Manager

8/10 不錯

T1 (Taichung)

讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
good price hotel
hotel is inside a shopping mall, very easy to get good, clothes and almost everything a traveler needed. staff are very friendly, room is quite nice, however, i am not so happy with the hotel clearness... I found a footprint and some spots on my sheet.
Elvan Prawira 於 2016年2月20日的回應
Dear Sir/Madam, Greetings from HARRIS Suites fX Sudirman! Thank you for sharing your experience. I am glad that you decided to spent your quality time with us and you enjoyed our rooms and facilities. Nevertheless, I am looking forward to welcome you again. Thank you and have a GREAT day. HARRISly Yours, Elvan Prawira Hotel Manager

4/10 欠佳

Gyo

商務旅客
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Although we arrived in the middle of the night, we were able to check in pleasantly without any problems regarding the reception and service. However, it was difficult to find the description of the room (hotel), and although the wifi was said to be free, we could not find the password or ID. As a result, we connected to the website from the QR code on the bedside to check. Also, the wifi is not locked with a password, making it too free to connect. In addition, there were many complaints about the facilities, such as the lack of curtains, which did not close the gap, making it visible from the outside, and the lack of a washlet. Finally, the fragrance of the shampoo and body soap provided was too strong for my liking. If asked if I would stay there again, unfortunately, it is highly likely that I would not choose to do so.
於 2024 年 4 月住了 1 晚

6/10 一般

masuda

讚好:整潔度和職員與服務
不滿:住宿狀況
設備は古いのと、道路の騒音が伝わってくるが、モールの中にありいろいろと便利。
於 2024 年 4 月住了 2 晚

8/10 不錯

Rene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Taoufik (Saint Denis)

商務旅客
讚好:整潔度和職員與服務
No thing else
於 2024 年 2 月住了 3 晚

8/10 不錯

Murakami

於 2023 年 11 月住了 1 晚
Joe 於 2023年12月12日的回應
Cheers!Dear Murakami,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

10/10 優異

SATORU

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Joe 於 2023年11月8日的回應
Cheers!Dear Satoru,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

8/10 不錯

Raghukumar

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
it was a good and comfortable stay
於 2023 年 9 月住了 2 晚
joe 於 2023年10月12日的回應
Cheers!Dear Mr. Raghukumar ,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

4/10 欠佳

Mai

不滿:職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
joe 於 2023年9月10日的回應
Cheers Dear Mai,Thank you for taking the time to post your review here on Expedia/Hotel.com. Your feedback is very much appreciated as it helps us in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here. It would be even better for us if you could mention our shortcomings so that we can improve them in the future.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

6/10 一般

Toru

家人同遊
不滿:整潔度
ショッピングモールに直結しているので、表にでずにレストランで食事したり、スーパーで買い物ができる。部屋の窓からの眺望が素晴らしい。
於 2023 年 9 月住了 2 晚
joe 於 2023年9月11日的回應
Cheers!Dear Toru,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

2/10 很差

Satoshi

商務旅客
不滿:職員與服務、設施服務和住宿狀況
夜、ホテルの部屋の外で屯してしてうるさい。 朝3時に大声で話し続ける人がいて起こされ、ろくに眠れなかった
於 2023 年 8 月住了 4 晚
Joe 於 2023年8月29日的回應
Cheers!Dear Satoshi,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback.However, we also apologize for the inconvenience and really appreciate your direct feedback. Regarding your review of the noise in the surrounding hotel area, we have conveyed it to our relevant department and also the Jakarta authority which is responsible for order in the area around the hotel and also takes the necessary action and corrections for better service in the future.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager

2/10 很差

THESEOULSHINMUNDAILY

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
이 정도가 4성이 맞나
구석구석 지저분한 것이 많이 보이고 수압도 너무 약해요. 위치 원툴
於 2023 年 7 月住了 1 晚
Joe 於 2023年7月27日的回應
Cheers!Dear Valuable Guest,Thank you for taking the time to post your review here on Hotels.com. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

YOSHIKI

於 2023 年 6 月住了 2 晚
Joe 於 2023年7月27日的回應
Cheers!Dear Yoshiki,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient with nice staffs
The hotel was super convenient located in the mall. I stayed there for almost 2 weeks. Easy access to get some foods and easy to go anywhere in the city. Staffs were super nice, friendly and helpful. The hotel needs to fix the water shower. It turned cold and hot during shower on its own. Overall iam very satisfied with my stay.
於 2023 年 6 月住了 8 晚
Joe 於 2023年7月4日的回應
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

Krisna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
De personeel zijn behulpzaam.
於 2023 年 6 月住了 3 晚
Joe 於 2023年6月27日的回應
Cheers!Dear Krisna,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

MINJOUNG

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
방안에 개미가 너무 많았음 ㅠㅠㅠ
於 2023 年 6 月住了 1 晚
Joe 於 2023年6月22日的回應
Cheers!Dear MinJoung,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern regarding the ant in the room and we already take the necessary action for better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

6/10 一般

takeshi

讚好:整潔度
不滿:職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚
Joe 於 2023年5月25日的回應
Cheers!Dear Takeshi,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

jun

讚好:整潔度和職員與服務
地下にスーパーマーケットが入っているので、貴重なビールを買うことができた。 非常に便利がよかった。
於 2023 年 5 月住了 6 晚
Joe 於 2023年5月25日的回應
Cheers!Dear Jun,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

YUKI

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 5 月住了 3 晚
Joe 於 2023年6月6日的回應
Cheers!Dear Yuki,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

6/10 一般

Shu li

讚好:職員與服務
The room is too dark at night. I booked a suite for 2 people. Toiletries are only provide one person. The vegetables in the salad bar at breakfast were not cleaned.
於 2023 年 3 月住了 1 晚
Joe 於 2023年4月3日的回應
Cheers!Dear Shu Li,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

Glenn (Tarzana)

商務旅客, 多人同遊
讚好:整潔度和職員與服務
Harris Suites is best for business travelers. It’s strategically located and other nearby malls are within 10-15 minute walk. fX Sudirman is multipurpose and has many restaurants also so one does not really have to go out to eat. My only concern is that Harris Suites should change its towels - they are worn out already.
於 2023 年 2 月住了 6 晚
Joe 於 2023年2月24日的回應
Cheers!Dear Glenn,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And regarding your concern, please be assured that I’ve conveyed your comments to our department in charge to follow up for better service and improvementOnce again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

6/10 一般

Choon Kwang

商務旅客
讚好:整潔度
不滿:住宿狀況
Room service was below average, took more than 30 mins to deliver a towel and water, and did not respond again on the ironing board despite informing it will be delivered an hour later.
於 2023 年 1 月住了 2 晚
Joe 於 2023年2月1日的回應
Cheers!Dear Choon Kwang,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

4/10 欠佳

HISASHI

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
チェックイン時にあまり説明がなく、朝食会場がわからない事や、タオル類が整っていない日があったりと、場所以外は特段良い所は無かった。
Joe 於 2023年1月20日的回應
Cheers Valuable Guest,Thank you for taking the time to post your review here on Traveloka. Your feedback is very much appreciated as it helps me in monitoring the service we provide.We apologize that your recent stay experience with us wasn’t quite up to your expectations regarding our service and also our product, so we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department concern and taken the necessary action to avoid the same case does not happen in the future.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 3 晚
Joe 於 2022年11月21日的回應
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

Dion

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kedua kali menginap dan masih sangat mengesankan
Overall sangat menyenangkan. Lokasi hotel yg didalam mall sangat membantu jika menginap bersama keluarga. Kebersihan kamar patut di apresiasi. Check in sangat mudah karena saya pakai aplikasi hotels.com
於 2022 年 11 月住了 2 晚
Joe 於 2022年11月21日的回應
Cheers!Dear Dion,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

10/10 優異

Siti

於 2022 年 10 月住了 3 晚
Joe 於 2022年11月7日的回應
Cheers!Dear Siti,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

???

讚好:整潔度、職員與服務、設施服務和住宿狀況
その後、地方に行ったこともあり清潔さが思い出される。確かに、日本祭りに合わせて予約したが、人の多さは想像以上だった。モールの方は歩くのも大変で、レストランも人の列ができていた。最終日は市内に出たが、出れば出たで入るのも大変だった。
於 2022 年 10 月住了 4 晚
Joe 於 2022年10月26日的回應
Cheers!Dear Valuable Guest, Thank you very much for your valuable comments and for taking the time to share your experience at our hotel on Expedia.We are thrilled to hear you enjoyed a most wonderful and rewarding stay with us, also you could take advantage of our direct connection to the fX Mall, and the friendly service along with the facilities and beautiful views that we offer.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

8/10 不錯

Seungwoo

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 6 晚
Joe 於 2022年9月21日的回應
Cheers!Dear Seungwoo,Thank you very much for your valuable comments on Expedia Group / Hotels.com regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager

6/10 一般

Glenn (Tarzana)

讚好:整潔度和職員與服務
Harris Suites is located inside the fX Mall. Although a lot of restaurants inside the mall have closed shop, Plaza Senayan and Senayan City Mall are within walking distance. Harris Suites must replace their towels - they are frayed, worn out and do not look white.
於 2022 年 9 月住了 4 晚
Joe 於 2022年10月12日的回應
Cheers!Dear Gleen,Thank you very much for your valuable comments and for taking the time to share your experience at our hotel on Expedia.We are thrilled to hear you enjoyed a most wonderful and rewarding stay with us, also you could take advantage of our direct connection to the fX Mall, and the friendly service along with the facilities and beautiful views that we offerPlease be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.HARRISly Yours,Grandi SumeitroGeneral Manager

8/10 不錯

Yuan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location, good service.
I think hotels.com platform ain't communicating well with the hotel.. I cancelled the hotel once and the hotel did not know about it.. luckily they are kind enough to not charge me. Next, I requested for non-smoking room but was given smoking room. Front desk was fast to change my room the next day. Breakfast can be better if I know how to assemble the local dishes. Front desk was friendly, I appreciate their in person service. Location was good for people visiting the convention center. Cleanliness can be improved. Lower levels seems to be cleaner than higher floors.
於 2022 年 9 月住了 4 晚
Joe 於 2022年9月13日的回應
Cheers!Dear Yuan,Thank you very much for your valuable comments and for taking the time to share your experience at our hotel on Expedia/ Hotels.comWe are thrilled to hear you enjoyed a most wonderful and rewarding stay with us, also you could take advantage of our direct connection to the fX Mall, and the friendly service along with the facilities and beautiful views that we offerPlease be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.HARRISly Yours,Grandi SumeitroGeneral Manager

6/10 一般

Stephen

讚好:客房舒適度
不滿:職員與服務
Management failed to train its staff !!
The hotel made efforts to email asking for pre-arrival preferences which I gladly replied requesting for two rooms with queen bed on same floor at higher level on quiet location. A simple thing I thought, but front desk put one room on 45th and second on 15th next to elevator. What don't they understand or am I not communicated properly? Go figure. I must say they did rectified it and moved the second room to 45th floor after several follow up calls and email to Hotel.com on check in experience. The location is good for my trip purpose and availability of restaurants at the building. Room is clean, but linens are old and worn especially towels. Very basic stuff provided, hotel don't have rack for luggage. Staff has good attitude and polite.
於 2022 年 6 月住了 5 晚
Joe 於 2022年6月24日的回應
Cheers! Dear Stephen, Thank you for taking the time to post your review here on Hotels.com. Your feedback is very much appreciated as it helps me in monitoring the service we provide. I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here. Please be assured that I’ve conveyed your comments to our department's concern about the better service and improvement. Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta. Harrisly yours, Grandi Sumeitro General Manager

6/10 一般

真實旅客

不滿:住宿狀況
ボチボチなホテル
夜遅くにシャワーを使おうと思ったらお湯が出なかった。立地だけがお勧めかも。ちなみに過去10回程度使っているが、お湯が出ないことはよくあります。
Elvan Prawira 於 2017年5月19日的回應
Dear Value Guest, Greetings from HARRIS Suites fX Sudirman! Thank you for taking the time to post your review on Hotels.com We are deeply sorry for not being able to deliver the service and products as you expected during your stay. Please rest assured that your valuable feedback is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement. In regards about hot water, we will share to our team for further improvement. Once again, thank you very much for staying in HARRIS Suites fX Sudirman recently and we sincerely hope to have another opportunity to deliver a better experience to you in the future. Should you have any further concern, please kindly contact us at HARRIS Suites fX Sudirman. HARRISly Yours, Roely Poerwaningtyas General Manager

8/10 不錯

Teng Hao

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel in mall, convenient for shopping & food
Property is located within a mall. Very convenient for food and shopping, although the mall doesn't open until at least 10am. The room I was provided had a loose shower head, which broke apart with even the slightest attempt to move it. Air conditioning in the room (1211) was also faulty, and it only managed to get cold in the evening when the sun is down. The hotel restaurant is located in the mall "outside" the hotel, so you have to exit the hotel and take the mall lift to the 5th floor. Although food selection is not fantastic, the service in the restaurant is very welcoming - I like! Room amenities are replenished daily. Sufficient power point for business folks' devices but the chair is not so comfortable. WIFI speed is acceptable but at times (evening/night) it is very slow.
Elvan Prawira 於 2017年5月26日的回應
Dear Mr. Teng Hao, Warmest greetings from HARRIS fX Sudirman. On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager

8/10 不錯

Teng Hao

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Property conveniently located inside mall
Check in was fast. Room is nothing to rave about, but it was big enough to be comfortable. Amenities are replaced daily. Only 1 towel is provided though. 2 small bottles of water are provided and additional are chargeable. Well stocked bar fridge but more economical to get from supermarket in the mall downstairs. Breakfast is served on 5th level inside the mall, which means you have to exit the "hotel" and proceed to the mall lift to get to the 5th level cafe. A little weird but you get used to it after a while. WIFI was not fantastic. At times the speed is acceptable, other times it's rather slow.
Elvan Prawira 於 2017年5月26日的回應
Dear Mr. Teng Hao, Warmest greetings from HARRIS fX Sudirman. On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Value for money. Friendly and helpful staff. Would stay there again. Why do you ask me to fill in so many words?
Roely 於 2017年5月26日的回應
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
깨끗하고 전망좋은 방
식사, 전망, 서비스 등 대부분의 것들은 모두 만족스러우나, 에어컨디셔너는 조금 청소가 필요할 듯 합니다,
Elvan Prawira 於 2017年5月26日的回應
Dear Value Guest, Warmest greetings from HARRIS fX Sudirman. On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager

10/10 優異

zulkifli

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic location. Close to the business areas of Jalan Sudirman. Easy procedure for checking in and check.Security was also commendable
Elvan Prawira 於 2017年4月28日的回應
Dear Mr. Zulkifli, Thank you for selecting our hotel and sharing your experience about your stay with us. We were very happy to read that you enjoyed your stay with us especially the hotel location and facilities. We will share with the team as we are continuously trying to improve our services in order to meet our Guest's expectations. Once again, thank you for your review and we are pleased to welcome you back again at HARRIS fX Sudirman for the next visit. Harrisly Yours, Roely Poerwaningtyas General Manager

6/10 一般

真實旅客

讚好:整潔度和客房舒適度
Elvan Prawira 於 2017年4月28日的回應
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager

6/10 一般

PY (kuala lumpur)

Very good location
Satisfactory, good location, easy access to public transport, good hotel for business travellers.
gm 於 2017年4月28日的回應
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us us especially the hotel location. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager

4/10 欠佳

cher

不滿:住宿狀況和客房舒適度
下のクラブの音がうるさい。 朝食がないのでパン買ってください。 あとは特にないです。 日本食は近くにあります。
Roely 於 2017年5月28日的回應
Dear Mr. Cher, Greetings from HARRIS fX Sudirman and thank you for your recent stay with us. We are so sorry to learn that we have missed our opportunity to impress you while you staying with us, especially with the problems that you have experienced in your guest room. Please accept our most sincere apologies for these inconveniences. Your valuable feedback is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager

10/10 優異

march (TOKYO)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
JKT48劇場
JKT48劇場訪問のための定宿です。少々お値段がしますが、清潔でスタッフも親切です。1泊地方に出掛けた時は大きい荷物を預かってくれました。食事も直結のモールに日本食からファストフード、インドネシア料理までそこそこあります。何より劇場に行くのに安全で便利です。
Roely 於 2017年5月26日的回應
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager

8/10 不錯

MARCUS

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Elvan Prawira 於 2017年3月30日的回應
Dear Mr. Marcus, Thank you very much for your generous compliments and for taking the time to share your experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Once again, thank you for sharing and we truly look forward to welcoming you back in the near future. Harrisly yours, Roely Poerwaningtyas General Manager

6/10 一般

真實旅客

讚好:職員與服務
不滿:整潔度和住宿狀況
便利重視なら良い
隣接のショッピングモールは、レストラン、フードコート、焼き立てパン屋、ドラックストア、が有り、滞在中に何かと便利な立地です。焼き立てパン屋は地下と4階ぐらいに有りますが、日本のカリカリメロンパンやアンパンが有るのは4階のパン屋に有ります。地下のスーパーは小ぶりなお店で、日本米や調味料までは有りませんが助かります。 日本料理屋、居酒屋はこのモールに有りませんが、プラザスナヤンやその裏のアルカディアに行けば日本と変わらない味を提供してくれる店があり、徒歩でも10分で行けます。大通りを歩くと排気ガスがすごいので、ホテルを左に出て、次の角を左折〜少しで木陰の道で排ガスを避けてプラザスナヤンの裏口へ行けます。 設備と清掃は期待しないで行けば、ストレスがないかも知れません。ビジネスホテルです。シャワーは使用する10分前に出しておきましょう。お湯が安定するのに時間がかかります。 清掃は適当です。掃除機は通路しかしません、潔癖症の方は無理です。 シャンプーとバスフォームしか無いので、トリートメントは持参するか、地下のドラッグストアで調達が必要です。 タクシーでホテルまで戻る時にホテル名で分からない運転手が多いので、フロントのカードを持って出て運転手に渡すと大丈夫です。ルームカードキーのカバーにもホテルの地図等記載されてますので、それでも大丈夫すね。 ゆっくりホテル滞在を楽しむといった感じは無理です。オシャレなカフェやレストランは有りません。 スタッフの対応や表情は大変気持の良いホテルですが、カジュアルなホテルで、価格は立地が良い分施設の割には高めです。価格重視なら中心地から離れると半額以下で沢山有ります。私感ですが出張者向きだと思います。
Roely 於 2017年3月30日的回應
Dear Value Guest, Thank you for choosing HARRIS fX Sudirman and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us and thank you very much for sharing the gracious comments. We highly appreciate your kind words of praise regarding our services, location and the complete facilities that we have. In particularly, your positive review and perfect choice for your memorable experience in Jakarta. We will continue to create remarkable experiences for our valued guests. The rest of your concerns are well noticed and we put it on our priority to improve. Once again thank you for this review, the team and I look forward to your return stay with us in the near future. Harrisly yours, Roely Poerwaningtyas General Manager