大堂

雅加達甘達里亞城喜來登大酒店的評價

5 out of 5
雅加達甘達里亞城喜來登大酒店
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta

評價

9.2

卓越

10 分評分,優異;238 則評價中有 151 則" "
8 分評分,不錯;238 則評價中有 67 則" "
6 分評分,一般;238 則評價中有 13 則" "
4 分評分,欠佳;238 則評價中有 3 則" "
2 分評分,很差;238 則評價中有 4 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Yuen Teh

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好
服務極佳,餐飲很棒
於 2023 年 8 月住了 2 晚
Dequinita Vadela 於 2023年9月7日的回應
尊敬的Yuen Teh,感謝您在Hotels.com上分享您對我們的高度評價以及您的正面評論。我們對您的讚美感到非常高興。我們很高興得知您對我們的服務和餐飲印象深刻。我們的團隊一直致力於提供卓越的服務和美味的餐點,您的稱讚對他們而言意義深遠。如果您將來再次前來,我們將不勝榮幸地為您提供出色的體驗。您的滿意度是我們的最高追求。

6/10 一般

Chien liang

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
五星飯店逛街吃飯不錯選擇,但房間隔音差,晚上外面車輛和宗教祈禱聲吵了整晚
飯店位於mall裡面,相當方便不錯,逛街吃飯很多選擇,但到了晚上,祈禱的喇叭聲還真是誇張,足足聽了一個多小時,最糟糕的是,摩托車汽車呼嘯的聲音,讓在18樓的我,還能聲立其境,女兒住另一側房間也是,結果問朋友住8樓的他們,更誇張,跟飯店要了耳塞,看來這個問題是老問題了,唉,真是浪費五星飯店的星星了,重點是價格還很貴,下回不會來住了,寧可坐一個小時多的車回家睡,還比較可以安靜睡覺,哈哈哈
於 2022 年 7 月住了 1 晚
belly 於 2022年7月18日的回應
Dear Chien liang, thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We have shared your feedback to our team and we are committing to making it right. We will use your feedback to ensure continual improvements are made moving forward.

8/10 不錯

tsai-sheng

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good
overall is good. friendly staff/ very clean/ good location
於 2019 年 11 月住了 1 晚
belly 於 2019年12月4日的回應
Dear tsai-sheng, thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 優異

YEN PO

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
belly 於 2019年11月25日的回應
Dear YEN PO, Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
早餐選擇豐富多元,客房乾淨、床軟硬適中,飯店大廳可直接前往mall gandaria city,相當方便。
於 2019 年 11 月住了 1 晚
belly 於 2019年11月25日的回應
Thank you for your review. We are glad that you have had an impressive stay and dining experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

10/10 優異

So Yi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything good except Sound Insulation
There is a big shopping mall with a lot of restaurant you can choose. the room is tidy and clean. WiFi is good, at least I can watch YouTube smoothly. but if you still the room face to main street. it is super noisy!! even i stay at 10/F, every night I can hear the car pass though.
於 2019 年 7 月住了 7 晚
belly 於 2019年7月25日的回應
Dear So yi, thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. Your genuine feedback will be shared to our beloved teams. We all look forward to welcoming you back soon again.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Service is great and staff are helpful
於 2018 年 8 月住了 1 晚
Belly Stefen 於 2018年11月14日的回應
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. Looking forward to see you soon!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
此飯店位置很方便, 隔壁有大型商場, 不論吃飯或逛街都很方便, 飯店工作人員服務態度都很棒, 會注意到房客的需求
於 2018 年 3 月住了 4 晚
Belly Stefen 於 2018年3月22日的回應
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service
Staff are helpful and cheerful
於 2018 年 3 月住了 3 晚
Belly Stefen 於 2018年3月22日的回應
Thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel! We are glad that you enjoyed your stay. Your genuine feedback will be shared to our beloved teams. We hope to see you again next time!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel in South Jakarta
It's very nice hotel located in South Jakarta which is closed to Gandaria City mall. For the room, it is so tidy and clean. And the room services arrived in a reasonable time.
於 2017 年 9 月住了 3 晚

10/10 優異

Hamaad

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely amazing place to stay in Jakarta!
於 2024 年 5 月住了 11 晚

10/10 優異

Akiko

讚好:整潔度、職員與服務和住宿狀況
スタッフがみんな笑顔が素敵で親しみやすく好印象でした。日本人が少ないからなのか、名前を覚えて、度々声をかけてくれたり、親切で素晴らしかったです。
於 2024 年 3 月住了 2 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
於 2024 年 2 月住了 3 晚

10/10 優異

WOOKYOON

於 2024 年 1 月住了 2 晚

10/10 優異

HYUN WOOK

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
직원들이 친절하고 조식이 좋았습니다. 그리고 로비층에 있는 bar 의 밴드도 훌륭했어요.
於 2024 年 1 月住了 5 晚

10/10 優異

Douglas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
於 2024 年 1 月住了 7 晚

10/10 優異

tadahiko

於 2023 年 12 月住了 2 晚

10/10 優異

KYUSUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

SUN HEE

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice !
於 2023 年 11 月住了 1 晚

8/10 不錯

JONGGUN

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요
於 2023 年 10 月住了 10 晚

10/10 優異

Meetul Bhupendrabhai

於 2023 年 10 月住了 4 晚

10/10 優異

Koji (Kamakura, Zaimokuza)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚

10/10 優異

Charles

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很差

Jonguk

於 2023 年 9 月住了 1 晚

10/10 優異

clive

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
於 2023 年 9 月住了 1 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear Clive,Thank you sincerely for choosing Sheraton Grand Jakarta Gandaria City Hotel once again and for sharing your exceptional feedback on Expedia. It's truly heartwarming to hear that you've had a second memorable stay with us.Your kind words about our staff are a testament to our commitment to providing exceptional service. We take great pride in ensuring every guest feels welcome and valued. Your appreciation of the small details and personalized touches, like the handwritten notes from our housemaids and the attentive service at breakfast, means the world to us.We're thrilled to hear that you enjoyed your spa experiences with Nita and YuYun. They are indeed exceptional in their craft, and we're delighted that their massages added to your memorable stay.Your recognition of our team's dedication is the highest compliment we can receive. We're truly grateful for your recommendation and look forward to welcoming you back for another outstanding stay in the future.

10/10 優異

clive

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
於 2023 年 8 月住了 1 晚
Quin 於 2023年8月28日的回應
Dear Mr./Ms. Clive,Your review has brought immense joy to our team. Your acknowledgment of our exceptional service is truly heartwarming, especially considering your extensive travel history. We're delighted to have created a remarkable experience for you and your son, and we sincerely thank you for choosing Sheraton Grand Jakarta Gandaria City Hotel. It would be an honor to welcome you back for more exceptional stays in the future.Dequinita VadelaMarketing Communications ManagerSheraton Grand Jakarta Gandaria City Hotel

10/10 優異

Dominik (Nuremberg Boxdorf)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.
於 2023 年 8 月住了 3 晚
Quin 於 2023年8月28日的回應
Dear Mr./Ms.Dominik,We extend our heartfelt appreciation for taking the time to share your recent experience at Sheraton Grand Jakarta Gandaria City Hotel. Your positive feedback has truly made our day!Our team is overjoyed to learn that the service provided by our staff, led by our Marketing Communications Manager, Dequinita Vadela, left a lasting impression on you and your family. We are committed to delivering exceptional service to our guests, and your kind words about our cordiality and attentiveness motivate us to continue striving for excellence.As a seasoned traveler, your recognition of our efforts holds a special significance. Your satisfaction fuels our passion for hospitality, and we are thrilled to have played a role in making your stay a memorable one.Thank you for choosing to stay with us and for sharing your positive experience. If your future travels lead you back to Jakarta, we would be honored to welcome you and your family once more to Sheraton Grand Jakarta Gandaria City Hotel.Safe travels and warm regards,Dequinita VadelaMarketing Communications ManagerSheraton Grand Jakarta Gandaria City Hotel

10/10 優異

Brian

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent rooms and outstanding service. Hotel staff are a credit to their industry
於 2023 年 8 月住了 3 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear Brian,We are genuinely appreciative of your recent stay at Sheraton Grand Jakarta Gandaria City Hotel and for sharing your outstanding review on Hotels.com.Your perfect rating and kind words about our rooms and service have brightened our day. It's our utmost priority to provide excellent accommodations and exceptional service to our valued guests, and we're thrilled that we met your expectations.Your comment is a tremendous source of motivation for our team. They work tirelessly to ensure our guests have memorable experiences, and your recognition means the world to them.We eagerly await the opportunity to welcome you back to our hotel whenever your travels lead you to Jakarta. Your satisfaction is our commitment.

10/10 優異

Yoshihiro

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 7 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear Yoshihiro,Thank you for your recent visit to Sheraton Grand Jakarta Gandaria City Hotel. Your 5 out of 5 rating on Expedia speaks volumes, and we appreciate your kind feedback.We're delighted to know that you had a positive experience during your stay, and we're pleased to have met your expectations. Our team takes pride in providing exceptional service to our guests, and your recognition of our efforts is truly motivating.Should your travels bring you back to Jakarta, we would be honored to welcome you again and provide you with another outstanding stay. Your satisfaction is our top priority.

4/10 欠佳

Edward

家人同遊
不滿:整潔度和職員與服務
Kotor
Mengecewakan. Hotel sekelas Sheraton,terdapat “semacam bulu kemaluan” diatas kasur. Kamar mandi ada rambut panjang. Kesimpulan, kasur tidak dibersihkan/tidak diganti setelah tamu sebelumnya. Untuk sarapan, tidak recommended. Rasa sangat rata. Beberapa daging tidak lagi fresh. Roti rada apek. Sorry to say, I will not recommend this hotel to visit except no choise
於 2023 年 8 月住了 1 晚

8/10 不錯

byungeon

於 2023 年 7 月住了 3 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear byungeon,Thank you for taking the time to rate your recent stay at our hotel on Hotels.com. We appreciate your feedback, and while we're glad to see your overall rating, we would love to hear more about your experience to help us improve.If you have any specific comments or suggestions about your stay, please feel free to share them with us. Your input is valuable as it helps us enhance our services for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 優異

sangcheal

於 2023 年 6 月住了 1 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear Sangcheal,Thank you for your perfect 10 out of 10 rating on Hotels.com. Your positive feedback is greatly appreciated.We hope you had a fantastic stay, and we look forward to welcoming you back to our hotel in the future.

10/10 優異

Kelvin

於 2023 年 5 月住了 2 晚
Dequinita Vadela 於 2023年9月7日的回應
Dear Kelvin,Thank you for rating us a perfect 10 out of 10 on Hotels.com. Your feedback is greatly appreciated.We're delighted that you had a wonderful experience during your stay. If you ever decide to return, we'll be thrilled to welcome you back to our hotel.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 3 晚
belly 於 2023年5月10日的回應
Thank you for your recent positive review of your stay. We are delighted to hear that you had a memorable stay at the Sheraton Grand Jakarta.We hope to see you again soon!Warm Regards

10/10 優異

KOHEI

於 2023 年 3 月住了 2 晚
belly 於 2023年4月12日的回應
Thank you for your recent positive review of your stay. We are delighted to hear that you had a memorable stay at the Sheraton Grand Jakarta.We hope to see you again soon! Warm Regards

10/10 優異

Taisei

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 2 晚
belly 於 2023年3月20日的回應
Thank you for your recent positive review of your stay. We are delighted to hear that you had a memorable stay at the Sheraton Grand Jakarta.We hope to see you again soon!Warm Regards

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
belly 於 2023年2月7日的回應
Thank you for your recent positive review of your stay. We are delighted to hear that you had a memorable stay at the Sheraton Grand Jakarta.We hope to see you again soon!Warm Regards

10/10 優異

Yohanes

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best bed during my stay in Jakarta!
As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
於 2023 年 1 月住了 1 晚
belly 於 2023年1月31日的回應
Hello, Yohanes.Thank you for your recent positive feedback on your stay. We are delighted to hear that your stay at the Sheraton Grand Jakarta was memorable.We look forward to seeing you again soon!Best Regards

10/10 優異

Foo

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.
於 2023 年 1 月住了 1 晚
belly 於 2023年1月12日的回應
Dear Foo,Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta Gandaria City Hotel.We look forward to welcoming you back soon!Warm Regards

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
モール直結の便利なホテル で少しコスパ悪い
モール直結で便利なホテル。今回で4回目の宿泊。清潔で良いホテルだが設定価格の割には豪華さがない。今回は日が悪かったせいか2.8juta 朝食無し。この価格のジャカルタの他の5星ホテルだともう少しラグジュアリー感がある。でも便利さは最高なので次回のジャカルタ訪問もこのホテルつかうことになりそうです。
於 2022 年 9 月住了 1 晚
belly 於 2022年9月13日的回應
Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! We look forward welcoming you and wish you continuous safe travels.

8/10 不錯

Jeremy

商務旅客
讚好:職員與服務
不滿:整潔度和客房舒適度
Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.
於 2022 年 8 月住了 2 晚
belly 於 2022年9月7日的回應
Dear Jeremy, Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We have shared your feedback to our team and we are committing to making it right. We will use your feedback to ensure continual improvements are made moving forward.Best Regards

10/10 優異

Young Jin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
belly 於 2022年9月1日的回應
Dear Young JinThank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta.We look forward to welcoming you back soon!Warm Regards

10/10 優異

Tony

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 2 晚
belly 於 2022年7月7日的回應
Dear Tony, Thank you for your great review on your stay recently. We are happy to learn that you have had a memorable stay experience at Sheraton Grand Jakarta. We look forward to welcoming you back soon! Warm Regards

6/10 一般

Yousef

家人同遊
讚好:住宿狀況和客房舒適度
不滿:整潔度
I will give them 4 star not 5
於 2022 年 6 月住了 2 晚
belly 於 2022年7月7日的回應
Dear Yousef, Thank you for taking time to share your feedback. We sincerely apologize for the inconvenience you encountered. We will use your feedback to ensure continual improvements are made moving forward. Warm Regards

8/10 不錯

Katsuhisa

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mall直結
Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。
於 2022 年 6 月住了 1 晚
belly 於 2022年7月5日的回應
Dear Katsuhisa, Thank you very much for your delightful comments and for choosing the Sheraton Grand Jakarta! It is wonderful also to read that our hotel’s strategic location that is adjacent to the Gandaria City Mall has benefited you with lots of culinary offer and shopping as well. We all look forward to welcoming you back soon again.

10/10 優異

mihoko

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
受付
受付の若い女性の対応が素晴らしかった。チェックアウト後、ロビーを出るときにしっかりお礼を言ってくれた。とても印象に残っておりまた行きたいと思う。
於 2022 年 4 月住了 1 晚
belly 於 2022年4月5日的回應
Thank you for your rave review of your stay at Sheraton Grand Jakarta recently. We are very happy to learn that you have had a great stay experience. Please rest assured that we have shared your great feedback with our associates and their supervisors as well as our Learning Manager who are very proud to be of your service. We look forward to welcoming you back to Sheraton Grand Jakarta soon!! Warm Regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
レストラン
朝食時にレストランがとても混雑していましたが、女性スタッフが丁寧に接客対応し、食べたいものがすぐに食べれました。非常に良かったです。
於 2022 年 3 月住了 1 晚
belly 於 2022年4月5日的回應
Thank you for your rave review of your stay at Sheraton Grand Jakarta recently. We are very happy to learn that you have had a great stay experience. Please rest assured that we have shared your great feedback with our associates and their supervisors as well as our Learning Manager who are very proud to be of your service. We look forward to welcoming you back to Sheraton Grand Jakarta soon!! Warm Regards

8/10 不錯

Katsuhisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 1 晚
belly 於 2022年3月30日的回應
Dear Katsuhisa, Thank you for your rave review on your stay at Sheraton Grand Jakarta recently. We are very happy to learn that you have had a great stay experience. Please rest assured that we have shared your great feedback to our associates and their supervisors as well as our Learning Manager who are very proud to be of your service. We look forward to welcoming you back to Sheraton Grand Jakarta soon!! Warm Regards