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濟州樂天城市酒店的評價

4 out of 5
濟州樂天城市酒店
83, Doryeong-ro, Jeju City, Jeju

評價

9.0

卓越

10 分評分，優異；1019 則評價中有 676 則" "
8 分評分，不錯；1019 則評價中有 241 則" "
6 分評分，一般；1019 則評價中有 53 則" "
4 分評分，欠佳；1019 則評價中有 24 則" "
2 分評分，很差；1019 則評價中有 25 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

SHUK YAN

於 2024 年 1 月住了 2 晚
Lotte City Hotel Jeju 於 2024年2月4日的回應
Dear Guest,Thank you for taking the time to share your review of your stay.We apoloigize that you had an inconvenience stay with us overall.We certainly will share your comments with our all employees.Thank you for choosing to stay with us and we do hope we will have the opportunity of welcoming you back in the near future.Have a great day.Best regards

8/10 不錯

Kin Ho

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very close to the airport, with lots of bus stations nearby. It also has the wowpass kiosk. The staff was friendly too.
於 2023 年 12 月住了 5 晚
Lotte City Hotel Jeju 於 2024年1月5日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

8/10 不錯

shuk ching

讚好：整潔度、職員與服務、設施服務和住宿狀況
地點方便，住宿有免費泊車，員工服務態度良好，清潔情況不錯
Lotte City Hotel Jeju 於 2023年12月10日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

6/10 一般

Tsz Wai

於 2023 年 10 月住了 2 晚
Lotte City Hotel Jeju 於 2023年11月21日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

8/10 不錯

Ka Ki

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Free parking is good
於 2023 年 10 月住了 3 晚
Lotte City Hotel Jeju 於 2023年11月1日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

Lai Chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Lotte City Hotel Jeju 於 2023年11月3日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General Manager

10/10 優異

yuying

讚好：整潔度、職員與服務和住宿狀況
Great!
於 2023 年 10 月住了 1 晚
Lotte City Hotel Jeju 於 2023年11月1日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

8/10 不錯

HOI YIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

YU-HSIN

於 2023 年 7 月住了 1 晚

4/10 欠佳

Wing Kit

多人同遊
So annoying service
This is last stay in my Jeju trip. We are disappointed by hotel service. No paper tissue and they missed the bath towels in room. This is unacceptable. We called them to give us towels, the reception is surprising our request. They are not checking the room while they are arranging customers to stay the room.
於 2023 年 7 月住了 1 晚

2/10 很差

Wing Kit

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯

YIU KWONG

讚好：整潔度、職員與服務和住宿狀況
Responsive to our request for a room with panoramic views of Jeju Airport. It's so memorable. Many thanks to the staff!
於 2023 年 7 月住了 1 晚

10/10 優異

TI-NUAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

10/10 優異

Yi nien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 5 晚

10/10 優異

MAN YI RUBY

於 2023 年 3 月住了 3 晚

8/10 不錯

Su Fen

於 2022 年 12 月住了 4 晚

10/10 優異

Annika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Close to airport, but you don't really hear it. Great views. Cleaniness was impeccable. No complaints. Would stay again!
於 2024 年 5 月住了 3 晚

8/10 不錯

Noriko

讚好：整潔度和職員與服務
於 2024 年 5 月住了 2 晚

6/10 一般

Amy Lai-Ming

伴侶同遊
讚好：整潔度
This hotel does not meet our expectation of a four star hotel. Each day, the hotel only provides one paper cup per person for drinking. So if you drank coffee out of the cup, it appears you are expected to use the same paper cup for sodas or tea. Otherwise, you will have to call housekeeping to get more paper cups. There is only one iron and one iron board at the coin laundry area to be shared by all hotel guest…it is so ridiculous that we have to bring our clothes down to the coin laundry area for ironing instead of doing it in our own room. There is no bathroom scale or any scales in the hotel for guests to either weigh themselves or their luggage. Finally, the hotel staffs have no clue and cannot provide any restaurant recommendations in the area. This was so frustrating for first time visitors to Jeju like us.
於 2024 年 4 月住了 4 晚

6/10 一般

??

讚好：職員與服務
於 2024 年 4 月住了 1 晚

4/10 欠佳

Kristen (South Oropouche)

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Sanghwa

讚好：整潔度、職員與服務和住宿狀況
여러모로 좋았습니다~
於 2024 年 4 月住了 2 晚

10/10 優異

YOONJU

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was comfortable and convenient to stay as it's close to Jeju airport. The staffs are kind, room condition is very good, had great experience generally.
於 2024 年 4 月住了 1 晚

8/10 不錯

Katsura

讚好：住宿狀況
空港から近く、他へ行くにも接続の良い位置にありました
於 2024 年 4 月住了 2 晚

10/10 優異

Elly

讚好：整潔度、職員與服務和住宿狀況
Great location! Walkable distance to shopping stores and restaurants. Front desk staff were extremely kind and thoughtful. Free shuttle to Jeju airport was a bonus. Enjoyed my stay.
於 2024 年 4 月住了 1 晚
Lotte City Hotel Jeju 於 2024年4月26日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

8/10 不錯

Shirley

家人同遊
讚好：整潔度和住宿狀況
Near to Airport
於 2024 年 4 月住了 4 晚
Lotte City Hotel Jeju 於 2024年4月23日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really great few
於 2024 年 4 月住了 3 晚
Lotte City Hotel Jeju 於 2024年4月20日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

8/10 不錯

Wan Ting (Tsing Yi)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet around area, walking distance 10-15mins to reach shopping street, restaurants. Have airport shuttle is very convenient.
於 2024 年 4 月住了 3 晚
Lotte City Hotel Jeju 於 2024年4月20日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

8/10 不錯

KAZUTOSHI

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Lotte City Hotel Jeju 於 2024年4月8日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

6/10 一般

Robert

伴侶同遊
Staff was helpful and friendly. Good location. Elevators are slow. Breakfast buffet rather mediocre. Bed was a bit small. Overall an acceptable experience
於 2024 年 3 月住了 4 晚
롯데시티호텔제주 於 2024年4月5日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다. 롯데시티호텔제주총지배인

10/10 優異

Marc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very professional and courteous front desk staff and house keeping. Thank you!
於 2024 年 3 月住了 1 晚
Lotte City Hotel Jeju 於 2024年3月27日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

8/10 不錯

Ang Song

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Generally convenient which locate in the city, parking is convenient & free, if you self drive
於 2024 年 3 月住了 4 晚
Lotte City Hotel Jeju 於 2024年3月23日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great place to stay it is western standards hotel the only difference you will notice as with most asian hotels the bed is much too firm
於 2024 年 3 月住了 16 晚
Lotte City Hotel Jeju 於 2024年3月23日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

SunJa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
공항이랑 가깝고 동문시장이랑도 가까워서 좋아요
於 2024 年 3 月住了 2 晚
롯데시티호텔제주 於 2024年3月14日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다. 롯데시티호텔제주총지배인

8/10 不錯

Abdul Kadir

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
롯데시티호텔제주 於 2024年3月6日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다.

10/10 優異

Aswani

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, efficient, courteous
於 2024 年 3 月住了 1 晚
Lotte City Hotel Jeju 於 2024年3月5日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,General ManagerLotte City Hotel Jeju

10/10 優異

민경

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
롯데시티호텔제주 於 2024年2月27日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다. 롯데시티호텔제주총지배인

8/10 不錯

Sarah Elizabeth

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
I loved the breakfast buffet. I did not like how hot the room was. I was unable to lower the temperature at night which was very uncomfortable.
於 2024 年 2 月住了 4 晚
Lotte City Hotel Jeju 於 2024年2月17日的回應
Dear Guest,Thank you for taking the time to share your review of your stay.We apoloigize that you had an inconvenience stay with us overall.We certainly will share your comments with our all employees.Thank you for choosing to stay with us and we do hope we will have the opportunity of welcoming you back in the near future.Have a great day.Best regards,General ManagerLotte City Hotel Jeju

10/10 優異

MAO

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

8/10 不錯

SEUNG IL

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
롯데시티호텔제주 於 2024年2月6日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다.

10/10 優異

LEE GON

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
롯데시티호텔제주 於 2024年2月6日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다.

10/10 優異

真實旅客

於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月4日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

6/10 一般

YOUNG MAE

家人同遊
Wi-Fi너무늘려요 조식가결대한맛이진자별로에요 위치미미합니다
於 2024 年 1 月住了 3 晚
롯데시티호텔제주 於 2024年2月4日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사합니다. 머무시는 동안 다소 만족스러운 서비스를 제공해 드리지 못하여 진심으로 사과드립니다.말씀주신 사항은 담당부서로 전달하여, 다음에 다시 방문해 주신다면 더욱 향상된 서비스로 모실 것을 약속 드립니다. 고객님의 값진 의견 덕분에 고객님들께 더 나은 서비스를 제공해 드릴 방법에 대해 한 번 더 생각 해 보는 기회를 가졌습니다. 깊은관심으로 저희호텔의 발전에 도움 주신 점 감사 드립니다. 고객님의 의견에 다시 한 번 감사드리며, 고객님의 가정에 건강과 행복이 가득하길 기원합니다.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Lotte City Hotel Jeju 於 2024年2月4日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

Ji hye

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Lotte City Hotel Jeju 於 2024年2月4日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

8/10 不錯

HAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Lotte City Hotel Jeju 於 2024年2月4日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

HYUNGK

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
롯데시티호텔제주 於 2024年1月29日的回應
고객님께,저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다

10/10 優異

Joanne

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This is a great hotel with large rooms so that there is no problem opening the suitcases and getting comfortable. I asked for a higher room floor so the view was lovely. Try the 22nd floor cafe for the views. The surrounding area is typical of a cityscape - shops, food and more shops. There is a highend Duty Free shopping arcade attached to the hotel, selling perfumes, handbags and cosmetics but not much else. Dream Tower is a short walk away. Enjoyable. Will stay again.
於 2024 年 1 月住了 3 晚
Lotte City Hotel Jeju 於 2024年1月29日的回應
Dear Guest,Thank you for taking the time to tell us how you feel about your stay.Overall, I'm glad you had a comfortable time staying with us.We will certainly share your opinion with all employees.Thank you for choosing to stay with us and we look forward to welcoming you in the near future.Have a nice day.Best regards,

10/10 優異

HYEONSU

讚好：整潔度和職員與服務
於 2024 年 1 月住了 2 晚
롯데시티호텔제주 於 2024年1月29日的回應
고객님께, 저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다.

8/10 不錯

Sangjun

家人同遊
讚好：整潔度
공항과 가까워요
공항과 가깝고 옥외 풀장이 있어서 가족이 머물기에는 좋아요 하지만 사우나가 없어서 아쉽네요
於 2024 年 1 月住了 2 晚
롯데시티호텔제주 於 2024年2月4日的回應
고객님께, 저희 롯데시티호텔 제주를 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다. 머무시는 동안 좋은 추억을 만드신 것 같아 직원 모두 큰 보람과 기쁨을 느낍니다. 추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다. 고객님의 가정에 건강과 행복이 가득하길 기원합니다. 감사합니다.