Dear YOLANDA, Thank you for sharing your review. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously and will address the issues you mentioned with our team. Your comments will help us improve our service and facilities. Please accept our sincerest apologies for any disturbance caused by noise and interactions that did not meet our usual standards of friendliness. We hope you'll consider giving us another chance to provide you with a more enjoyable experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Joanne Sandra, Thank you for your positive review of Extended Stay America! We are thrilled you enjoyed our quiet atmosphere, complimentary breakfast, and free parking. Providing professional service is essential to us, and we are glad our staff met your expectations. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

Dear Anthony, We apologize for the unpleasant odor you encountered in the hallway outside your room. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused by this issue. Rest assured, we take cleanliness and odor control seriously and will address this matter promptly to ensure a more pleasant environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Sharareh, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Melinda, We are thrilled you enjoyed a peaceful stay at Extended Stay America! Providing a quiet environment and convenient access to major routes are top priorities. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit soon.Sincerely,Hotel Management

Dear Anastasiya, Please accept our sincerest apologies for the inconvenience caused by the cigarette smell and the disturbance from the laundry room. Your comfort and satisfaction are our top priorities, and we understand how frustrating it must have been to experience these issues. Rest assured, we take your feedback seriously, and we will work diligently to address these concerns to ensure a better experience for our guests in the future. We appreciate your loyalty and hope you consider giving us another chance to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear JASON, We are delighted to hear that you enjoyed a peaceful stay at Extended Stay America. Providing a tranquil environment for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful visit in the future!Sincerely,Hotel Management

Dear Gabe, Thank you for sharing your review and the details surrounding your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

Dear Lettie, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations at Extended Stay America. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Devyn, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Blanca, Thank you for choosing our hotel for your trip. We appreciate your feedback, and we apologize for any inconvenience you experienced. Cleanliness is a top priority, and we will address your concerns internally. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your experience with us. We apologize for any unpleasant odors you encountered in the hallway and the cleanliness issues you mentioned. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services. Rest assured, we will address this matter with our team to ensure that it does not happen again. We appreciate your patience and understanding. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Arnold, Thank you for staying with us and sharing your experience with fellow travelers. We are glad you are pleased with our property and enjoyed your stay. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you will choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Vladimiro, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Olga, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Andrea, Thank you for sharing your experience. It is, however, disappointing to read that we did not leave a favorable impression on you, especially since we typically receive wonderful feedback about our property and guest rooms. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. Thank you again; we hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Averie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Hibah, Thank you for selecting us. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear lynn, We apologize for any inconvenience you experienced during your stay. Our intention is to provide a comfortable and accommodating experience, and we regret falling short of your expectations. Unfortunately, maintenance issues arise occasionally, and we regret not being able to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Marilyn, Thank you for the honest review. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. With that being said, it is also very nice to know how much you were pleased with our clean room. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely, Hotel Management

Dear Andrzej, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely, Hotel Management