"During my recent stay at this hotel, I received incredibly thoughtful and professional service from two front desk staff members, Fannie and Tina, who truly made my trip much smoother. When I arrived with a companion, Fannie politely and patiently explained the hotel’s guest registration rules to me near the elevator. She communicated gently without any awkwardness, clearly reminding me that unregistered visitors could not enjoy complimentary breakfast and happy hour benefits, and offered full guidance to finish the paperwork quickly."