2/10 糟糕
Bakita
与家人出行
2025 年 11 月 27 日
不满意：清洁度、服务设施、住宿条件和设施
I booked a 12-night stay at Nile Village Hotel expecting a relaxing 4-star experience. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel.
None of this was communicated before arrival, despite the hotel being aware that the facilities had been closed since 1 November (I checked in on 9th Nov). Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me. Even then, the replacement hotel was a lower star rating and the hotel refused discuss refunding the difference in price.
The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.
Bakita
2025 年 11 月入住 12 晚
