Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
8/10 不錯
真實旅客
2013年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
满意
感觉不错,满意,早餐很好。
真實旅客
10/10 優異
Alfred
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Amazing hotel
Alfred
於 2024 年 3 月住了 3 晚
10/10 優異
Iness Kalinda
2024年3月10日
讚好:整潔度、職員與服務和住宿狀況
Convince. The free shuttle to the Mandela Square was excellent. Breakfast was lovely. The staff in the restaurant were lovely especially Martin. The front desk staff were not as friendly as expected. Other than that it was lovely
Iness Kalinda
於 2024 年 3 月住了 7 晚
8/10 不錯
Geoff
多人同遊
2024年3月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was very clean and staff helpful
Area around the property had youth gang related crime
Geoff
於 2024 年 3 月住了 1 晚
10/10 優異
Debra
伴侶同遊
2024年2月11日
讚好:整潔度和住宿狀況
Great location, safe, and beautifully manicured.
Debra
於 2024 年 2 月住了 4 晚
10/10 優異
Carol
2024年2月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good service
Carol
於 2024 年 2 月住了 1 晚
10/10 優異
Mark
2024年2月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast sucks but other than that everything was perfect, loved their gym