I am very sorry for your experience, I am attempting a direct message to you to resolve the experience, it was a very long day of waiting for all who were affected. Once again my apologies.

Thank you for taking the time to respond with a rating, I apologize that we did not meet your expectations :(

I apologize for your experience; I will follow up with the staff about this taxi request. Please reach out to us before October 13th if your double charge situation was not already resolved.

Thank you for taking the time to respond, a lot of the economy rooms are blocked by the tour group at a group rate, and these rooms can be on the smaller side. We have over a dozen room types at our historic hotel and we are working on many updates which can take a lot longer in Alaska.

Thank you for the lovely review, I am glad you enjoyed your visit to our city!

Thank you for the great rating!

Thank you so much for the special review!

Thank you for taking the time to respond and the positive and negative candid feedback, I apologize that we gave the impression of being overwhelmed, it can get quite busy at our property, especially during cruise stays.

Thank you for taking the timet o rate out hotel, I apologize for not exceeding your expectations! We will continue to implement improvements to bring a better experience to guests.

Thank you so much for the great score, I am sorry that we moved the cafe, our new space just holds more people and is more open now. Happy to hear there are guests that love our historic hotel!

Thank you for the score and the feedback. The airport is almost a nine mile drive to/from the Downtown area so we do not support a shuttle service.

Thank you for taking the time to rate our hotel!

Thank you for taking the time to score our property- I apologize for not meeting expectations, we have many updates and improvements planned over the coming winters.

Thank you for taking the time to respond, I apologize for your experience of our hotel- we had a very warm weekend and our hotel is very busy during summer. I will share this review with housekeeping and janitorial staff to cover all bases and address the other issue you found with the hotel- my apologies that we missed something to create this impression for you.

Thank you for taking the time to respond, I apologize that the stay did not meet your expectations. We are working throughout the year on updates to the building and are currently working on guest room design updates and phasing. Juneau and Alaska overall are very expensive to live in year round, and the seasonal demands on the hotel and staffing reflect the overall living and transport costs in the state. As a union hotel we strive to pay our staff fair wages and our rooms prices are quite high in the summer and we must add a lot of staff to run the hotel for this very busy tourist season in our "bucket list" destination.

Thank you for taking the time to respond and provide a constructive critique. We have toilet risers on request and showers chairs etc as needed. Our carpet was replaced in 2016, but we are in progress of a new rooms update and are working with the Best Western Design to phase this project over a couple of winters so we don't impact our busy seasons.

Thank you so much for the great rating!

Thank you so much for the wonderful rating! I am glad we could provide a great stay for you :)

Thank you for taking the time to rate our hotel, all feedback is welcomed and we will use this level to support our improvement measures.

Thank for taking the time to rate our hotel, I see we did not meet your expectations- we have many plans to improve the property decor throughout and we are always finding new way to fine tune our customer service, especially during peak season when we serve many guests.