Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Very convenient close to airport. This was our stay hotel for a night when arriving, was close to rental car pick up. It was also our stay hotel before departing. We stay in Kona for 10 days in a resort. Hotel is basic but convenient. Only one receptionist, long line took a long while to check in. Parking is $25 per night. overall a 3 star hotel.
Maria E.
於 2025 年 7 月住了 1 晚
4/10 欠佳
David
家人同遊
2025 年 7 月 30 日
讚好:職員與服務
不滿:整潔度和住宿狀況
Hotel is closed to everything but there were roaches in our room and crawled on me. Definitely not staying there ever again
So nice hotel for the price and a blocks walk to the water. Parking is 25 a night so not terrible to have a guaranteed spot to park. Pool is nice open 9 to 9. No microwave in the room or coffee maker, they offered to send a microwave up when we checked in and we never received it. Beds comfy, room clean, staff nice
Joseph
於 2025 年 7 月住了 3 晚
10/10 優異
Kai (Kailua-Kona)
商務旅客
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
An interesting renovation that makes the building feel new. Great location.
Kai
於 2025 年 7 月住了 1 晚
4/10 欠佳
MASANORI
2025 年 7 月 24 日
不滿:整潔度和住宿狀況
部屋に入ると冷房が付いてたのが良かった。
MASANORI
於 2025 年 7 月住了 5 晚
8/10 不錯
Lei
家人同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Design is nice, beds were comfortable and staff was friendly and very helpful. We booked last minute and appreciated the reasonable cost so close to Ali’i drive and the water.