Dear [Guest's Name],Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn Express. We genuinely appreciate hearing from our guests, as it allows us to identify areas where we can improve and ensure that future stays meet or exceed expectations.We are delighted to hear that you found our staff to be friendly. Providing exceptional service is a top priority for us, and we are pleased that our team members were able to make you feel welcome during your time with us.However, we sincerely apologize for any inconvenience you experienced due to the condition of certain aspects of your room. Your comments regarding the condition of the walls, doors, shower curtains, and towels are concerning, and we want to assure you that we take your feedback seriously. Please know that we are actively addressing these issues with our housekeeping and maintenance teams to ensure that they are promptly resolved.At Holiday Inn Express, we strive to provide comfortable and well-maintained accommodations for all of our guests, and we regret that we fell short of this standard during your stay. We understand that this was not the typical experience you expect from our brand, and for that, we are truly sorry.Thank you again for choosing Holiday Inn Express. We appreciate your feedback and hope to welcome you back soon.Warm regards,Holiday Inn Express

Thank you for sharing your positive experience at Holiday Inn Express. We're thrilled to hear that you enjoyed your upgrade to our three queen room and that it met your expectations.We're especially delighted to hear that our front desk staff made such a positive impression on you. Providing exceptional service is our top priority, and we're glad to hear that our team member went above and beyond to assist you when your card had issues.We hope to have the pleasure of welcoming you back again soon for another great stay.Warm regards,Holiday Inn Express