外觀

喜來登考艾椰子海灘度假村的評價

4 out of 5
喜來登考艾椰子海灘度假村
650 Aleka Loop, Kapaa, HI

評價

8.6

優異

10 分評分,優異;640 則評價中有 366 則" "
8 分評分,不錯;640 則評價中有 154 則" "
6 分評分,一般;640 則評價中有 61 則" "
4 分評分,欠佳;640 則評價中有 34 則" "
2 分評分,很差;640 則評價中有 25 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Maryam

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
😊 greatest
於 2024 年 2 月住了 1 晚
General Manager 於 2024年5月2日的回應
Dear Maryam,Thank you for your glowing review of Sheraton Kauai Coconut Beach Resort. We're delighted you enjoyed your stay, and we hope to welcome you back soon!

8/10 不錯

Matthew

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Lea

讚好:整潔度
不滿:職員與服務
於 2024 年 2 月住了 1 晚

10/10 優異

Timothy Raymond

讚好:住宿狀況
於 2024 年 4 月住了 5 晚

2/10 很差

Gurveer Singh

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is the worst hotel I have ever stayed in! Fun fact-- Do not forget to bring a dental kit at this hotel or they won't hesitate to publicly shame you at the front desk. When I asked for the dental kit at this 300$ a night hotel, for which you have to go to the front desk, the staff asked me and I quote-- "so you came on a trip and didn't bring a toothpaste and toothbrush" I would never ever recommend anyone to stay here. Disappointed with the hospitality. They charged 40$ resort fees per night which should've included a Lei and welcome drinks. We didn't get either. Ohh by the way light goes out for hours and you just have to deal with it! We checked in to the room and within 10 minutes maintenance comes in, because they have to fix the wiring! Why would you give me a room if you know there is a wiring problem! Unbelievably bad experience!
General Manager 於 2024年4月23日的回應
Dear Gurveer,Thank you for taking the time to leave your feedback. We sincerely apologize for your treatment at the front desk and will speak to our team regarding this. We can also understand the frustration of having a room that isn't ready to relax in. We apologize for any confusion about our destination fee. It does include a variety of perks, including cruiser bike rentals, high-speed internet access, self-parking, beach chairs and umbrellas, and much more. Again, your feedback is appreciated, and we hope to welcome you back in the future for a more seamless stay.

8/10 不錯

Sal

於 2024 年 3 月住了 6 晚

10/10 優異

STACEY

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the free use of bicycles (though they do need to have the brakes reviewed) Room was very spacious and well appointed. Loved the ocean view. Bathroom shower was awesome and loved the bathroom accessories (shampoo, soap, conditioner) Pool and hot tub was extremely nice Everything was very well done and very high quality.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日的回應
Dear Stacey,It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. Thank you for spotlighting our well-appointed suites, relaxing amenities, and stunning views. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 優異

Archit

家人同遊
Good ambience and super helpful staff
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月17日的回應
Dear Archit,Thank you for choosing Sheraton Kauai Coconut Beach Resort and for taking the time to provide your five-star rating! We are delighted to hear that our friendly service and atmosphere added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

8/10 不錯

KATARZYNA

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel, convenient location. Not enough space in the pool for such big hotel, you have to reserve the chair early in the morning if you want to spend the day at the pool
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日的回應
Dear Katarzyna,Thank you for providing your review of Sheraton Kauai Coconut Beach Resort. It is delightful to know you enjoyed the cleanliness and location of our establishment. Your feedback regarding space at the pool is appreciated, as our team is constantly looking for ways to improve the guest experience. We hope you will consider staying with us again for an even more exceptional getaway.

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月16日的回應
Dear Michael,Thank you for choosing Sheraton Kauai Coconut Beach Resort! We are so happy you had a great experience, and we look forward to seeing you again!

4/10 欠佳

David

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Did not get compensation for our room getting flooded the last night we were there, stayed for 10 nights, staff seemed to think it wasn’t a big deal, will not stay there again and will give them a bad review and referral
於 2024 年 4 月住了 10 晚
General Manager 於 2024年4月15日的回應
Dear David, Thank you so much for writing to us, and please accept our sincere apologies for any inconvenience you experienced during your stay. We assure you we take this matter very seriously, and we will do everything to resolve this. Please feel free to reach out to us offline with any lingering concerns you may have, as we are always available to assist our guests. Nevertheless, it was a pleasure hosting you, and we hope you'll give us another chance to impress you should you return to Kauai.

10/10 優異

John Lee

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome everything
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月15日的回應
Dear John,Thank you for leaving us a perfect rating. We are glad that you had a great stay with us, and we look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for another unforgettable getaway.

6/10 一般

Joseph

Bathroom is small and floor constantly wet. Only mirror is in bath. Enough storage room for 2 but not 4. Dining options are on the expensive side. Half the employees were very nice, the other half didn’t know you were there. Bellhops, if that’s what they’re still called, were the best. Friendly in and out every time.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月11日的回應
Dear Joseph,Guest satisfaction is important to us, so we're happy to hear some of our staff made you feel welcome. However, we apologize for any instances when that was not the case. Please also accept our apologies for any disappointment with the room setup and dining options. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members to ensure our high standards of hospitality are being met going forward. If you're in the area again, we hope you'll come back to see us for a stay that is sure to go above and beyond your expectations.

10/10 優異

Holly Dorene (West Linn)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I didn't like the beach. I was expecting something that was swimable but this one was way to rough to do that. The better parts were a large room, big bed, great maid service and a huge tv. I cannot speak for the eating facilities because we did not eat there.
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月10日的回應
Dear William,Thank you for taking the time to leave a review. We're pleased you enjoyed our comfortable, clean accommodation and amenities, and we hope you'll stay with us again soon.

10/10 優異

Trixie-Anne

讚好:整潔度、職員與服務和住宿狀況
Great place to stay. Highly recommend watching the sunrise. There is a trail nearby that is perfect for walking and biking. Very safe.
於 2024 年 1 月住了 4 晚
General Manager 於 2024年4月8日的回應
Dear Trixie-Anne,We appreciate you taking a moment to write a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our convenient location to the trail. Thank you for choosing to stay at Sheraton Kauai Coconut Beach Resort and we look forward to welcoming you back.

4/10 欠佳

Kevin

伴侶同遊
不滿:設施服務
Bad food, entry into room was terrible.
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月8日的回應
Dear Kevin,Thank you for taking the time to leave a review. We are disappointed to hear your stay was not up to your expectations and apologize for any inconvenience faced. We will use your feedback to help us evolve as a resort and improve the experience of future guests, and thank you for sharing your concerns.

10/10 優異

Katelyn

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our family had a great time and loved our stay here. Great pool and hot tub. Our family loved the game room. The hospitality was wonderful and the staff was very polite and accommodating. Would definitely come back.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日的回應
Dear Katelyn,Thank you for taking the time to leave a review. We're happy to hear you and your family had such a wonderful stay with us and were able to enjoy our engaging amenities and the warm hospitality from our hard-working staff. It would be our pleasure to welcome you back, and we hope you'll come to stay with us again soon!

8/10 不錯

Judah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

4/10 欠佳

Tara

多人同遊
不滿:職員與服務、設施服務和住宿狀況
Not a well maintained property, very short staffed. The GM actually asked a Dad and his children on Easter morning to get out of the pool bc it was 8:30 am and not 9am, it was Easter and asked everyone to get out of the pool. All parents were around it truly was sad. I saw him the previous day, it’s truly a man with a clipboard with minor authority recking havoc on guests. I would never stay here again!
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月4日的回應
Dear Tara, Thank you for notifying us of your recent experience. We're sincerely sorry to hear that your stay did not meet your expectations. While we understand your frustration regarding your pool experience, our policy is to follow our outlined pool hours. That being said, your feedback is valued as we work to continually improve our guests' experiences. Take care, and we hope to regain your confidence with a more exceptional stay in the future.

10/10 優異

Elissa Joanne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚

10/10 優異

Harshil

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great views a lot of amenities and facilities. Very very nice and courteous staff. I would probably expect a little more plush and luxurious interiors of the rooms.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月4日的回應
Dear Harshil,Many thanks for your outstanding review of Sheraton Kauai Coconut Beach Resort! We're proud that our gracious hospitality, fantastic views, and wonderful amenities made your stay pleasant. Your comments about our accommodations will also be shared with our team, as we always strive to take guest feedback into consideration. We value your thoughtful compliments and hope you'll come back soon.

10/10 優異

Chang

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚

8/10 不錯

Chad

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Cristin

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed my stay here. Very clean rooms and comfortable beds. Staff was very friendly and helpful. My only negative is the beach is not swimmable and the pool was cold.
於 2024 年 1 月住了 5 晚
General Manager 於 2024年3月26日的回應
Dear Cristin,Thank you for sharing your positive feedback about your recent stay at the Sheraton Kauai Coconut Beach Resort. We're delighted to hear that you enjoyed our clean and comfortable rooms and that our team provided you with exceptional hospitality. We also appreciate your comment about the temperature of the beach and pool, and we will take it into consideration as we strive to improve our guests' experiences. Your satisfaction is our top priority, and we're excited to have the chance to provide you with an even better stay during your next visit.

8/10 不錯

Rajasree

讚好:整潔度
於 2024 年 3 月住了 3 晚

10/10 優異

Monica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This will be my forever home away from home
於 2024 年 3 月住了 7 晚
General Manager 於 2024年3月26日的回應
Dear Monica,Thank you for choosing Sheraton Kauai Coconut Beach Resort! Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It would be a pleasure to host you the next time you are in the area for another memorable experience.

10/10 優異

Jody

讚好:整潔度、職員與服務和住宿狀況
Great location. Staff very helpful & kind.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月24日的回應
Dear Jody,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Sheraton Kauai Coconut Beach Resort!

10/10 優異

Teara

讚好:整潔度、職員與服務和住宿狀況
The resort was lovely with a great location on the beach and convenient to access the awesome recreation path!
於 2024 年 3 月住了 7 晚
General Manager 於 2024年3月22日的回應
Dear Teara,We are honored that you chose us to host your recent visit to Kauai! Thank you for the kind compliments and for awarding us with a five-star rating. Your satisfaction will always be a top priority. Come back again soon for another memorable escape here at Sheraton Kauai Coconut Beach Resort!

8/10 不錯

Mauricio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a nice hotel The area around is ok not much to do close by
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月22日的回應
Dear Mauricio,We are delighted to see that your time at Sheraton Kauai Coconut Beach Resort was enjoyable! It is always a delight to know that we checked all the right boxes for a memorable stay. While our location was not to your preference, our staff is always happy to provide you with some helpful suggestions. This can help ensure your time in Kauai is packed full of experiences. Come back and stay with us on your next island getaway!

8/10 不錯

shinichi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Noelle

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort
於 2024 年 3 月住了 8 晚
General Manager 於 2024年3月12日的回應
Dear Noelle,Thank you for your fantastic feedback on your stay at Sheraton Kauai Coconut Beach Resort. It was wonderful hearing that you loved everything about your stay at our resort! We pride ourselves on giving our guests an authentic, celebratory experience of native Hawaiian and Polynesian cultures during their time with us. On your next trip, make sure to add seats for our Luau Ka Hikina with your stay. It's a great chance to try locally sourced, authentic Hawaiian food while witnessing live music and traditional dances!

10/10 優異

Gary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was awesome
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月12日的回應
Dear Gary,We are honored you chose Sheraton Kauai Coconut Beach Resort and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. It would be a pleasure to welcome you back again to our little slice of paradise.

10/10 優異

valerie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
our room and view was beautiful. Lovely hotel.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月12日的回應
Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our resort has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

10/10 優異

Helen (Ponca city)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Holly 於 2024年4月28日的回應
Aloha Helen,Thank you for your feedback!

10/10 優異

Stew

讚好:整潔度和住宿狀況
Ocean front room offered gorveous view and relaxing sound of surf lulling me to sleep each night. Walking paths were enjoyable and scenic.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月7日的回應
Dear Stew,It is wonderful to know that you had an excellent experience with us! We appreciate you spotlighting our spectacular views and idyllic location. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 一般

Glenna

家人同遊
The room we stayed in was very noisy due to the fact they hosted a luai at nights. You could not relax in your room during these times. We stayed in a garden view room.
於 2024 年 2 月住了 6 晚
Holly 於 2024年3月5日的回應
Aloha, Thank you for sharing your feedback! We apologize you experienced the noise disturbance from our Luau's, as we hope all guests are able to have a relaxing and enjoyable experience.

10/10 優異

Adam

於 2024 年 2 月住了 6 晚

10/10 優異

Daniel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only reason for the 4 stars was our room had water seeping from underneath the floor near the porch when it would rain. Room 476 by the way. Did report this. Otherwise the stay was perfect.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年3月4日的回應
Dear Daniel,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with water entering the room, and we'll look into this further. The next time you're in town, please come see us again.

6/10 一般

Glenda

伴侶同遊
讚好:職員與服務和住宿狀況
Friendly staff, great view and food good. Bathroom was dirty and property had a couple flowers, not so pretty.
於 2024 年 2 月住了 10 晚
General Manager 於 2024年2月27日的回應
Dear Glenda,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! We're also delighted you enjoyed our friendly service but don't worry, we hear your cleanliness concerns and have our housekeeping team looking into them. It would be our pleasure to welcome you back in the future, so come and see us again!

10/10 優異

Renee Patrick Devon

讚好:整潔度和職員與服務
不滿:住宿狀況
Nice
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日的回應
Dear Renee,Thank you! Welcoming you to Kauai was a treat, and we're happy you had a great experience. Please come back to Sheraton Kauai Coconut Beach Resort soon!

10/10 優異

greg

於 2024 年 2 月住了 2 晚

8/10 不錯

KARLA

讚好:整潔度、職員與服務和住宿狀況
Walkable to stores and restaurants. If you are looking to swim, realize there is a reef of lava about 20 feet into the water.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月22日的回應
Dear Karla,From our amazing location to our nearby attractions, we're so happy to know that everything about your visit left a positive impression on you. Thank you so much for the high rating, and we hope to have the chance to host you again soon.

10/10 優異

Jeff

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Holly 於 2024年3月5日的回應
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 不錯

Lisa

家人同遊
讚好:職員與服務和住宿狀況
不滿:整潔度
Pool
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月13日的回應
Dear Lisa,Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed our relaxing swimming pool. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 優異

Karla

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 6 晚
Holly 於 2024年2月14日的回應
Aloha Karla, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 一般

Tara

讚好:整潔度和職員與服務
The staff was excellent and very helpful. There seemed to be no one dedicated to resort activities though except for the poor hotel concierge who was always busy with a line up. Mine one compliant is what I paid for on the advertised website and what I actually got was 2 totally different things and given the xmas season there was no alterations that could be made
於 2023 年 12 月住了 9 晚
General Manager 於 2024年2月9日的回應
Dear Tara,While we are delighted our staff's hospitality impressed you, we sincerely apologize that you did not have a perfect getaway at our resort. We are confident that we can provide you with a better overall experience, and we hope you'll give us another chance someday to regain your trust.

6/10 一般

ed

讚好:整潔度和設施服務
不滿:職員與服務
the front desk person was very rude
於 2024 年 1 月住了 14 晚
General Manager 於 2024年2月9日的回應
Dear Ed,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any perceived rudeness from our staff. It's important to us that all our guests feel welcome, and we'll speak with our team about your comments. Should you be in the area again, please come back to see us.

8/10 不錯

Mona Lisa (Vashon)

讚好:職員與服務、設施服務和住宿狀況
Walkable. It's a small property and easy to access the beach and shops. That's the best part. Friendly staff.
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月2日的回應
Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with friendly service, so we're thrilled our team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般

Suthasinee

親子同遊
The location was great with beach front, walkable to Coconut market and other convenience stores, not too far from airport. But restroom in MoaMoa restaurant was not cleaned. The front desk person was not so nice and gave me the worse room with the roof with a/c compressors view and noisy at night. I asked for upgrade but it was not available because I booked with third party (Expedia). I probably have to look for other resources to book my trip. Most of the time they don’t treat us nicely if we booked with Expedia. No special treat, no free bottle of water, I cannot collect point with hotel also.
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月2日的回應
We're so happy to know that our location was perfect for your needs. That being said, we apologize for any service concerns during your visit, and it's unfortunate to hear that we couldn't accommodate your upgrade request. Our team always strives to provide the best experience possible, so we'll be sure to discuss your comments internally. Despite this, we hope you will come back to visit us again soon; we're confident we can impress you.