Good experience:
The staff are very nice and talkative. We feel safe and comfortable.
We were assigned to a room upstairs, and they helped us to pick up the luggage, and care us about the cold weather.
Although you need around 10 min walk from JR Karuizawa station, they may offer you a ride if they are free.
Improvement area:
Our room got inadequate power socket. Although you may ask for borrow power supply, it would be even better if they can actively offer the power supply for customers with this issue.
Chun Ho
於 2023 年 10 月住了 3 晚
10/10 優異
真實旅客
2023年11月3日
讚好:職員與服務、住宿狀況和客房舒適度
Location and cost are reasonable
Good choice if solely considering cost and location. I walk there within 12-15 minutes from train station.
The staff are super nice. We had dinner in their restaurant, where the staff provided great service to us. They offered us a ride to the station at the time we check out.