As a VIP customer, I expect an upgraded room when available. The reception made the opposite - downgraded me to the worst room in the hotel, asking money for updrade, when at least 33% of the hotel is EMPTY.
In the room - sinks where plumbed, balcony is below the road level, blocked by the road one meter from it.
Lights went on and off during the night without control, waking us up again and again.
Outside - due to rain - sea shore, all pools and restaurents were closed.
Inside spa was available for extra charge, but, so croudy - not even enough chairs for all the people there.
Simply terrible!!