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香格里拉酒店的評價

5 out of 5
香格里拉酒店
Lazimpat, Kathmandu

評價

7.0

不錯

10 分評分，優異；66 則評價中有 11 則" "
8 分評分，不錯；66 則評價中有 28 則" "
6 分評分，一般；66 則評價中有 15 則" "
4 分評分，欠佳；66 則評價中有 6 則" "
2 分評分，很差；66 則評價中有 6 則" "

7.0/10 

整潔度

7.0/10 

職員與服務

7.0/10 

設施服務

6.2/10 

住宿狀況

評價

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度
電力和熱水都有維持供應，空調也不錯，唯一隔音不太好。
於 2019 年 2 月住了 3 晚
Samir 於 2019年2月14日的回應
Dear Guest, Thank you for the review and the wonderful score. We are glad that you have enjoyed your stay. Also we have noted the constructive comments and the management has taken steps to improve it. Thank you. Hotel Shangri~La, Kathmandu

8/10 不錯

Yee San Kerrie

讚好：整潔度和職員與服務
The garden is nice. The hotel room's decoration and furniture is too old and the lighting is too dark make me felt uncomfortable.
Bhaskar Bhattarai 於 2018年5月3日的回應
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the quality of service. We look forward to serve you again in your next visit to Kathmandu. Thank you

8/10 不錯

tsai ting

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
安靜，安全，服務好
General Manager 於 2017年2月8日的回應
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

10/10 優異

zizi (Japan)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
非常に綺麗でした。特に不便することもなく、過ごすことができました。また中庭もこだわっており、良い雰囲気でした。
於 2019 年 12 月住了 1 晚
Hotel Shangri~La 於 2020年1月24日的回應
Dear Guest, Thank you very much for the wonderful comments. We would love to have you stay with us again during your next visit as well. Regards, Hotel Shangri~La, Kathmandu お客様、 素晴らしいコメントをありがとうございます。 また、次回の訪問時にも一緒に滞在していただきたいと思います。 よろしく、 Hotel Shangri~La, Kathmandu

4/10 欠佳

AEN

商務旅客
不滿：住宿狀況
Very old property. Needs complete renovation. Rooms were damp and amenities were not working properly. Food was bad.
於 2019 年 8 月住了 2 晚
Samir 於 2019年10月16日的回應
Dear Guest, Greetings from Hotel Shangri~La, Kathmandu! Thank you for the constructive review of the property and we have definitely worked on the issues you have faced during your stay. We have done a lot of upgrading of the rooms and the food standard as well so during your next visit, you will definitely see the changes as well. Thank you.

6/10 一般

真實旅客

不滿：整潔度
於 2019 年 7 月住了 2 晚
Hotel Shangri~La, Kathmandu 於 2019年8月15日的回應
Dear Guest, Thank you for the rating.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
todo ok primera vez en esa propiedad , personal ok, instalaciones ok, accesos ok, en fin todo ok
於 2019 年 5 月住了 1 晚
Roshan 於 2019年5月26日的回應
Dear Guest, Gracias por la evaluación y por compartir su experiencia de su estadía. Esperamos que nos brinde la oportunidad de servirle nuevamente durante su próxima visita. Gracias.

4/10 欠佳

HIRO

商務旅客
不滿：整潔度、設施服務和住宿狀況
nice location but everything is not good condition.
於 2019 年 5 月住了 3 晚
Roshan 於 2019年5月26日的回應
Dear Guest, Thank you for your review and we have noted your feedback as well. We would feel glad if you would provide us the opportunity to serve you once again during your next visit. Thank you

2/10 很差

真實旅客

不滿：職員與服務和住宿狀況
Like : it's size n sprawling lawn Dislike : staff arrogance at reception n coffee house. Not all of them but one or two is enough to ruin ones experience. I found d security Guards n bell hops friendliest. Premises were damp,dark n dinghy. I wanted to leave d moment I arrived but stayed nonetheless. I Guess they're use to VIP politician guests only but I will NEVER return! To Nepal yes but NOT to d shangrila
於 2019 年 4 月住了 2 晚
Samir 於 2019年5月5日的回應
Dear Guest, Greetings from Hotel Shangri~La, Kathmandu! Thank you for the honest and constructive review for us. The points mentioned by you will be crucial in making some development in the service to our guests. Thank you. Regards, Samir

6/10 一般

Yuki

於 2019 年 4 月住了 2 晚
Roshan 於 2019年4月22日的回應
Thank you for Rating us regarding your experience.

8/10 不錯

Yoshio

少し古い感じ
古い感じがしました。しかし清潔感はありました。レストランは雰囲気良かったです。
於 2019 年 4 月住了 1 晚

8/10 不錯

LN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 2 晚
Roshan 於 2019年3月5日的回應
Dear Guest, Greetings from Hotel Shangri~La , Kathmandu! Thank you for the wonderful review. Thank you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, pleasant atmosphere. Air conditioning in the room didn’t work, but to be fair I had no time to complain about this and still slept fine!
於 2019 年 2 月住了 7 晚
Hotel Shangri~La Kathmandu 於 2019年2月25日的回應
Dear Guest, Thank you for the wonderful rating and comments and hope that you had enjoyed your stay with us. We would feel obliged if you could give us the change to serve you once again and experience the updates in our rooms. Thank you.

10/10 優異

Lindsay

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was so friendly and nice, it was a great experience for us in Nepal.
於 2019 年 2 月住了 6 晚
Hotel Shangri~La Kathmandu 於 2019年2月24日的回應
Dear Guest, Greetings form Hotel Shangri~La, Kathamndu! Thank you for the wonderful review and rating. We appreciate the your review as it is very valuable to us. Hope to serve you again in the future as well. Thank you.

8/10 不錯

Praveen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
everything was good except not very impressed with the property and size. services and food were good. very courteous staff.
於 2018 年 12 月住了 3 晚
Samir 於 2019年1月15日的回應
Dear Guest, Thank you for your review and comments as well. We are glad that you have enjoyed our food and service as well. Thank you.

6/10 一般

SUKHPAL

於 2019 年 1 月住了 3 晚
Bhaskar Bhattarai 於 2019年1月13日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

真實旅客

ホテルの設備
ごみごみとした市中からホテル内に入るとホットする。アメニティはあるが自分専用のアメニティを神経質な方は持参するとよい。部屋のエアコンは壊れていて暖房がきかない。ネパールだから期待はしないこと。部屋の広さは充分すぎるほどよい。
於 2018 年 12 月住了 5 晚
Samir 於 2018年12月21日的回應
Dear Guest, Thank you for your constructive comments and the management has taken steps in improving the service. Thank you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
夜電気の消し方がわからなかった
於 2018 年 12 月住了 1 晚
Roshan 於 2018年12月10日的回應
Dear Guest, Please check the switched beside the bed. Thank you.

10/10 優異

Pattie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with lovely gardens. Flowers in the room and complimentary basket of fruit. Disappointed that breakfast was not included in the high price for the room though.
於 2018 年 11 月住了 1 晚
Samir 於 2018年11月19日的回應
Dear Guest, We are pleased to know that you liked staying with us. We are glad that you liked our landscaping and the rooms as well. Hope you give us the opportunity to serve you again during your next visit. Thank you.

8/10 不錯

真實旅客

於 2018 年 10 月住了 1 晚
Samir 於 2018年11月19日的回應
Thank you for the scoring.

2/10 很差

Ragini

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Upset customer!!!!
The lousiest Hotel I have ever stayed in Kathmandu. Rooms are rundown. Water leaking and bad smell in bathroom. The power socket have spoilt my phone charger. Zero cleaniness. Rip off for the price. I bought 4 nights stay. I had to check-out of hotel on my 2nd day. My money was wasted for the subsequent nights. I had to book and stay at another hotel. Will never come back again.
於 2018 年 10 月住了 4 晚
Samir 於 2018年11月19日的回應
Dear Guest, Greetings! Thank you for your constructive comments. The management has taken decision in improving guest experience and you will definitely feel the difference during your next visit.

8/10 不錯

ROBIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Roshan 於 2018年10月30日的回應
Thank you for your response. Hope you provide us the opportunity to serve you again.

8/10 不錯

真實旅客

Good but not a 5 star hotel
Good old, classic hotel in Kathmandu. However it should no longer be a 5 star hotel - rooms are old, the thermostat cannot be properly regulated, shampoos and gels are refilled in old dirty bottles, the sauna costs 1000 rupees (which should be definitively included), and the food in the restaurant is surprisingly bad. The free airport shuttle is great and the hotel staff are friendly and helpful.
於 2018 年 9 月住了 2 晚
Samir Banerjee 於 2018年9月11日的回應
Dear Guest, Thank you for our comments. We are most definitely working on renovation of the rooms and improve the service as well. Thank you. Regards, Samir

2/10 很差

sabarathnam (Dr Ananthram)

不滿：整潔度、住宿狀況和客房舒適度
Satisfactory needs upgrading of the tired property
The carpets on the 3rd floor had a musty smell - needs deep cleaning or new carpets. Very dated and needs upgrading. Garden is well maintained and is their best point
於 2018 年 8 月住了 1 晚
Roshan Bantawa (Mr.), Sales Executive 於 2018年8月17日的回應
Dear Guest, Thank you for your feedback. However we are glad to know you enjoyed our landscaping. Your comments are well noted. Our team is working tirelessly towards the best experience of the guest. Thank you. Regards,

8/10 不錯

AGNES

讚好：整潔度、職員與服務和客房舒適度
Stay in Shangrila KTM is okay; with the choices (hotel) in the area, I think Shangrila is the better one. Buffet breakfast should have more choices/variety as everyday have almost the same food...
於 2018 年 7 月住了 5 晚
Roshan Bantawa (Mr.), Sales Executive 於 2018年8月2日的回應
Dear Guest, Greetings from Hotel Shagnri~La, Kathmandu! Thank you for your review and we are glad that you like your stay with us. We have noted the your feedback regarding the buffet breakfast and working on improving the menu. During your next visit you will definitely experience changes as well. Thank you.

8/10 不錯

真實旅客

讚好：職員與服務
於 2018 年 5 月住了 2 晚
Front Office 於 2018年7月1日的回應
Thank you for your review score.

2/10 很差

真實旅客

讚好：客房舒適度
不滿：住宿狀況
Loud indian wedding all weekend. Dirty pool, definitely not a resort. There was no where to get away from the intrusive event. This place is just an aging 3 star dying a slow death. Don't stay there.

8/10 不錯

Rasp (Toronto, On)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel in Kathmandu
We tryed a 4 star hotel before changing to Shangrila. It was worth it the extra money ($25 per night more)
於 2018 年 4 月住了 1 晚
Bhaskar Bhattarai 於 2018年5月3日的回應
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the quality of service. We look forward to serve you again in your next visit to Kathmandu. Thank you

10/10 優異

Narain

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Best in Kathmandu
Very.wonderful and comfortable hotelThe staff starting from the manager was amazing
Bhaskar Bhattarai 於 2018年5月3日的回應
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the quality of service. We look forward to serve you again in your next visit to Kathmandu. Thank you

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況

6/10 一般

ian

讚好：整潔度
不滿：住宿狀況和客房舒適度
Shangri La Kathmandu
I was put on level four with 2 single beds, the beds were hard the pillows were hard. The first night was full of noise and people slamming doors and shouting in the corridor until 3.45am. I spoke to the peope at reception tthe day after about it.
於 2018 年 1 月住了 2 晚

8/10 不錯

Olivier

讚好：整潔度、職員與服務和客房舒適度
Septième séjour depuis 1993 dans ce havre de paix et de tranquillité dans une ville de plus en plus polluée et bruyante. Cependant, l'hôtel fête ses 35 ans cette années et une réhabilitation s'imposerait car les bâtiments et mobiliers commencent à vieillir.
於 2017 年 11 月住了 3 晚
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the same quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thanking You The Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel staff was excellent, from the concierge to the front desk to the restaurant staff. The rooms are a little dated but still very comfortable.
於 2017 年 7 月住了 16 晚
Bhaskar Bhattarai 於 2017年8月5日的回應
Dear Guests Thank you very much for wonderful review posted for us. We keep working hard to make all the guests "Happy". Our management also planning to do the renovation in our room side. We look forward to welcome you again in your next visit to Kathmandu. Thank you

6/10 一般

Kawsar (Dhaka, Bangladesh)

Very old hotel
This hotel surely need urgent upgradation. Staffs need to be trained more and should be more active and polite . Honestly, me & my friend stayed for a night here and was not comfortable and I am not satisfied with my stay in this hotel at all.
於 2017 年 7 月住了 1 晚
Bhaskar Bhattarai 於 2017年8月5日的回應
Dear Guests Thank you very much for the review. Your review has been brought to our management notice and same will be actioned accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況
old hotel, very bad a.c. & swimming pool.
not worth it, definitely not stay here again. Yak & Yeti is much better then this. even they don't have staff at lobby to take your luggage in room or while check out to your car. AC is very bad.. No cooling at all. Very old hotel.. looking like a government hotel.

10/10 優異

Atul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very warm welcome to Kathmandu!
Our stay was very comfortable and good. Prompt check-in, very clean rooms and always a service with a smile!

10/10 優異

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Dear Guests Thank you very much for the wonderful review posed for us. Your review will encourage us to maintain the same level of quality service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank You Regards, The Management

8/10 不錯

R A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Oasis in Kathmandu
Pleasant stay; isolated from street noise but convenient location; helpful staff; breakfast buffet needs upgrading.

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
priorities
priorities of management are wrong

8/10 不錯

Santosh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2017年2月8日的回應
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 不錯

kino (Gurgaon India)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
NIce Hotel!
Hotel stay was Comfortable. Room was clean. Breakfast was good, especially Miso Soup was happy fpr me!
General Manager 於 2017年1月28日的回應
Dear Guests Thank you very much for the review with wonderful words. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 不錯

SANJAY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Centrally located Convenient and clean hotel
Over all good. Must provide water jet at WC. The shower water pressure be improved. The staff has been courteous . The menus for Buffett dinner can be improved. Over all ambience is good.
General Manager 於 2017年2月8日的回應
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. Regarding the Buffet Breakfast, our management has taken the points and will definitely look into it. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 不錯

Meeta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and good service
The rooms were comfortable and spacious, and the staff was polite and friendly. certainly not luxurious lavish like a 5 start should be, (probably a 4 star), but cozy and well maintained with a lovely garden. Amenities were good although we did not stay long enough to use the spa and pool etc. Overall a good experience !
General Manager 於 2017年2月8日的回應
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

4/10 欠佳

Ashit

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2017年2月21日的回應
Dear Guests On behalf of management, we are extremely sorry as you stay couldnt happened good at Shangrila. As a management, we are investing the actual reason and same will be addressed accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you

6/10 一般

malik

讚好：職員與服務
Good family stay
I stayed there with my family. Good place . Yes some of the things are old but still maintaining class. Food could have been better
General Manager 於 2017年1月6日的回應
Dear Guests Thank you very much for your review posted for Hotel Shangri-la Hotel !!! We look forward to serve you again in your next visit to Kathmandu. Thank you

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年11月11日的回應
Dear Guests Thank you very much for the review. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 不錯

Santosh (Bangalore)

讚好：整潔度、住宿狀況和客房舒適度
The Ambience and locality of the Hotel is good but really didn't enjoy on the food ,it was just average.
General Manager 於 2016年11月11日的回應
Dear Guests Thank you very much for the review. Management has taken seriously about the review for foods and take care accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
only for short term staying
Good for short staying
General Manager 於 2016年11月11日的回應
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to SHangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

10/10 優異

MARISOL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年11月11日的回應
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to Shangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

6/10 一般

Ulrich (Halle)

讚好：整潔度
不滿：住宿狀況
Kein echtes Shangri La!
Ganz nett, aber recht abgewohnt. Im Garten Restaurant und Pool. Warmes Wasser nur teilweise.
General Manager 於 2016年11月11日的回應
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to Shangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management